Empathy is an essential element of great customer service. Along with understanding, it’s the most powerful asset for any customer service organization. Putting time and effort into understanding your customer’s business and processes and empathizing with their problems and pain points will put you in a far better position to deliver great customer service. In this blog post, we discuss the vital role of empathy, understanding, and a human touch in delivering exceptional customer service - before diving into more details about how Beamex Calibration Solutions Group can help you find a better ..read more

Waste-to-Energy (WtE) has been around since the first waste incinerator was built in 1874, but the sustainability challenges of today – combined with innovative new technologies – are revolutionizing the industry. A World Energy Council report valued the global WtE market at 9.1 billion USD in 2016 and it is projected to increase to over 25 billion USD in 2025, driven by an increase in waste production, growing populations, and urbanization. Our recent white paper "Waste to Watts – Unlocking the Potential of Waste to Energy" takes a deep dive into WtE and shows some real-life examples of how i ..read more

Whether you work in manufacturing, pharmaceuticals, healthcare, or any other field that relies on precise measurements, an accurate and reliable calibration solution is crucial. Accurate calibration is a critical component of quality control, compliance, safety, and cost efficiency. So, what is the best way to guarantee accurate measurements, reliable data, and traceability? Two Beamex experts recently guested on the Process Industry Informer podcast to discuss this fascinating topic. The episode includes a real-world example of one major Beamex customer that has cut costs while boosting effic ..read more

Is it a leak? - Understanding the adiabatic process in pressure calibration The adiabatic process is something we have all encountered if we have been working with pressure calibration. Often, we just don’t realize it, and we think there is a leak in the system. In short, the adiabatic process is a physical phenomenon that causes the pressure media’s temperature to increase when we increase the pressure in a closed system. When we stop pumping, the media’s temperature cools down, and it will cause the pressure to drop – so it does indeed look like a leak in the system. You can find many in-dep ..read more

Beamex LOGiCAL Calibration Management Software has helped Douglas Calibration Services improve quality of life for their technicians. Freed from mountains of paperwork, technicians can now provide faster, more efficient service for the company’s diverse customer base. Let’s explore how.        ..read more

The biggest issues facing industry leaders from some of the largest pharma companies worldwide, including AstraZeneca, BioNTech, Novartis and GSK, include preventative maintenance, ensuring data integrity, complying with regulations and embracing digitalisation. This was on display at the 2023 Beamex Pharmaceutical User Forum ..read more

  The digitalization of metrology has been slower than in many other fields, and calibration processes in many industries are still mostly paper based. But that's about to change! Enter the Digital Calibration Certificate (DCC), “the MP3 of metrology”. Just as the MP3 revolutionized the music industry, the DCC has the potential to revolutionize the process industry by enabling electronic storage and sharing of calibration results in a standardized, consistent, authenticated, and encrypted manner. No more struggling with manual interpretation of paper certificates! With the DCC, calibrati ..read more

When your computerized maintenance management system (CMMS) already has a calibration module, why would you buy dedicated calibration software? It’s a fair question and one that we frequently get asked! The reasons can vary, depending on the application. Are you maybe comparing apples to oranges? There are different kinds of dedicated calibration software products out there, each with somewhat different functionalities. Although they have the same name, they are all different in one way or another. Does integrating dedicated calibration software with your CMMS bring you the best of both world ..read more

  As consumers of the products from pharmaceutical companies, we all want to be sure that we can trust the products they produce. Fortunately, pharmaceutical companies are heavily regulated, and their operations are being constantly monitored. The US Food and Drug Administration (FDA) is the main authority that regularly audits pharma companies globally to ensure they are compliant.  Every year, the FDA gives hundreds of warnings to pharma companies that fail to comply with regulations. So even they are not perfect! Most of these warnings are not related to calibration, but some are ..read more

  A customized Beamex solution including hardware and software sits at the heart of Endress+Hauser’s state-of-the-art Customer Experience Centre in Ontario. In this short blog we explore the critical role Beamex solutions are playing as part of the center’s full-service calibration laboratory ..read more