SAN FRANCISCO—The digitization of the hospitality industry has been underway for decades, but the past two years have accelerated tech adoption in hotels across the globe. Duetto surveyed hoteliers worldwide to gauge the hotel industry’s sentiment and priorities regarding revenue management, revenue tools, and technology innovations. The overwhelming response was that automation and integration are seen as key to future success by the majority of those working in a hotel revenue function. In fact, 77.6 […] The post Duetto: Automation and Integration Are Key Hotel Tech Requirements appeared fir ..read more

WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced the launch of Hotel Sales Max, a sales service being offered to hotels to enhance their sales reach on a remote basis. Elizabeth Mount will be rejoining the company as corporate director of sales for the new entity. “Many hotels do not have the ability to hire their own sales team or even have a director of sales, which causes them to miss opportunities both locally as well as […] The post Dellisart LLC Launches Hotel Sales Max appeared first on LODGING Magazine ..read more

WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced the launch of Hotel Sales Max, a sales service being offered to hotels to enhance their sales reach on a remote basis. Elizabeth Mount will be rejoining the company as corporate director of sales for the new entity. “Many hotels do not have the ability to hire their own sales team or even have a director of sales, which causes them to miss opportunities both locally as well as […] The post Dellisart LCC Launches Hotel Sales Max appeared first on LODGING Magazine ..read more

Finding the right revenue manager to match a hotel’s organization requires more than a strong knowledge of the inner workings of the hospitality industry; it requires an individual who is aligned with a hotel’s culture, too. To foster the development of revenue leaders capable of guiding a connected commercial organization, hotels need to seek out individuals in possession of a growth mindset. The need for an adaptable approach to revenue management is becoming more important […] The post The Growth Mindset: Three Tips for New Revenue Managers appeared first on LODGING Magazine ..read more

It is time for ownership and management groups who have been 100-percent focused on operational issues and cost management to start rebuilding their sales teams. Supporting this shift, getting the proper sales tools and training salespeople, whether at the property level or within regional clusters, will be vital to the hotel industry’s success in the second half of 2021 and beyond. Travel is coming back with a vengeance. On July 19, 2021, TSA checkpoint travel […] The post Protecting Assets: Positioning Hotel Sales Teams for Success appeared first on LODGING Magazine ..read more

Revenue management for hotel guestrooms has been an important part of property strategies for decades. Other outlets—like spas, restaurants, sportsbooks, pools, and retail shops—are typically forgotten about in terms of ancillary revenue opportunities. Moving beyond viewing these outlets as simple ways to statistically boost revenue can do much more for a hotel and create dynamic revenue opportunities. Among others, there are four reasons that additional outlets should move to a revenue management strategy. Examining revenue […] The post Four Reasons to Build Revenue Management Strategies for ..read more

Most hotel owners received some type of forbearance on their loan payments due to the COVID-19 virus. Along with government assistance, this allowed the hospitality industry to survive through the worst of the pandemic. That’s the good news. Now, here’s the bad news. On traditional loans, the structure of forbearance included deferring a certain number of payments and placing the missed payments on the back end of the loan, so it would be paid back […] The post Hotel Owners With CMBS Debt Who Deferred Payments in 2020 Might Face Dilemma appeared first on LODGING Magazine ..read more

The hospitality industry is seeing an uptick in travel activity for the first time since lockdowns began in 2020. Expected high occupancy might be refreshing for hotels that have been stunted for 15 months if they are prepared for the booking rush. Shortages in resources and limited time to prepare for the return of leisure travel are creating complicated operations for an industry eager to return. Pre-pandemic booking data is limited because of the current […] The post Automated RMS Can Help Hoteliers Prepare for Upticks in Travel appeared first on LODGING Magazine ..read more

Severe leisure and hospitality labor cuts during the pandemic have yet to return to pre-pandemic levels. One of the roles most impacted by these job losses has been traditional hotel revenue managers. When there’s no revenue to manage, this position isn’t as important as it once was. But as demand is returning, hotel owners and management companies must consider bringing back traditional revenue managers. Many revenue managers have left the hotel industry altogether, depleting the […] The post Investing in New Revenue Management Providers appeared first on LODGING Magazine ..read more

As many are predicting a U.S. travel surge for summer 2021 following the COVID-19 pandemic, the hospitality industry is moving into the next phase of recovery. Some hoteliers are looking to reevaluate roles while others are reestablishing relationships from both employee and customer perspectives. After furloughing some, most, or all sales team members during the pandemic, hoteliers could be faced with rebuilding entire sales teams from the ground up. While all situations vary, one notion […] The post Finding the Right Fit: Transactional or Relationship Selling appeared first on LODGING Magazi ..read more