When it comes to mobile devices, consumers put a lot of consideration into their purchase, often driven by price, product quality and a good reputation for customer care. In fact, 9 out of 10 smartphone customers are more likely to buy from a brand that offers good customer service.1 Underscoring the company’s efforts in product quality and service, Samsung Electronics America achieved #1 customer satisfaction and #1 overall service quality among 5G mobile devices in the 2024 American Customer Satisfaction Index Survey. The Index is based on customer ratings of their own mobile devices and ide ..read more

By Rick Svensson, Senior Director, U.S. Cable Operators, Networks Business, Samsung Electronics America The cable industry has emerged as a formidable player in the mobile business, attracting millions of new customers—and shifting how certain customer segments consider their wireless service. Since they began pursuing strategies as Mobile Virtual Network Operators (MVNOs), U.S. cable operators have had a focused market approach, along with the patience to play the long game in optimizing their wireless offerings. In preparation for enhancing their mobile offerings, the top three cable operato ..read more

 Samsung’s new executive briefing center dedicated to networks technology opens in Plano, TX, providing customers and partners a collaborative space to experience the latest in mobile network innovations Samsung today announced the opening of its new executive briefing center—the Samsung Networks Innovation Center—located at its Plano, TX, headquarters. Built to provide an interactive and collaborative space for Samsung’s customers and partners, the facility showcases the company’s latest network offerings and educates visitors on a wide range of advanced network technologies. Recommended ..read more

Samsung Electronics America has been ranked #1 for customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI®). The Index, which surveys customers rating their own mobile devices, recognizes industry leaders for their excellence in product quality, service repair, mobile app reliability and warranty coverage. According to Samsung research, 73% of consumers shopping for a new smartphone indicated that technical support was a key factor in their purchase decision. 89% stated that durability was also an important consideration[1].  In additi ..read more

Companies advance Open RAN network architecture by combining Samsung vDU and VMware Telco Cloud Platform VMware, Inc. (NYSE: VMW) today announced an expanded collaboration with Samsung resulting in the integration of Samsung’s O-RAN compliant virtualized RAN solutions and VMware Telco Cloud Platform as part of the DISH Wireless 5G network buildout. This milestone advances the ongoing efforts between the two companies to enable Communication Service Providers (CSPs) to gain the full benefits of Open RAN networks. VMware and Samsung announced their global 5G collaboration in 2020, and have sinc ..read more

Samsung delivers its vRAN 3.0, demonstrating the power of software-driven RAN with new features and capabilities to enable a smarter, more efficient network   Samsung Electronics Co., Ltd. announced the company is bringing next-level capabilities to its virtualized RAN (vRAN) to improve performance and increase power savings. The advanced vRAN software will boast a range of new “smart” features—optimized to address the needs of forward-looking operators. These include advanced capabilities that will help pave the path towards the next phase of network virtualization, including features th ..read more

Standardized 5G NTN technology simulated on Samsung’s Exynos Modem 5300; Demonstrates two-way text messaging as well as image and video sharing Samsung Electronics Co., Ltd., a world leader in advanced semiconductor technology, today announced that it has secured standardized 5G non-terrestrial networks (NTN) modem technology for direct communication between smartphones and satellites, especially in remote areas. Samsung plans to integrate this technology into the company’s Exynos modem solutions, accelerating the commercialization of 5G satellite communications and paving the way for the 6G-d ..read more

By Magnus Ojert, Senior Vice President, Networks Business, Samsung Electronics America As networks continues to evolve, operators are faced with several options to keep up with the pace of play and have the best network offering to suit customer needs. One of the ways that 5G operators can deliver the fantastic features and services that enterprises and consumers are seeking is by embracing a virtualized radio access network (vRAN) approach. vRAN allows operators to perform network functions and deliver services that were not possible, or at least not as easy, with a traditional RAN. Mobile Ne ..read more

Samsung delivers range of O-RAN compliant 5G radios covering comprehensive set of NTT DOCOMO’s 5G spectrum holdings—3.4GHz, 3.7GHz, 4.5GHz and 28GHz   Samsung Electronics Co., Ltd. today announced the company is supplying a variety of 5G radios to support NTT DOCOMO’s Open Radio Access Network (Open RAN) expansion. Samsung will now provide a range of Open RAN-compliant 5G radios covering all of the Time Division Duplex (TDD) spectrum bands held by the operator. This builds upon the two companies’ 5G agreement previously-announced in March 2021, in which NTT DOCOMO selected Samsung as its ..read more

The sleek, durable and secure Galaxy XCover6 Pro smartphone and Galaxy Tab Active4 Pro tablet empower frontline and field workers with the versatility to do more wherever the job takes them   Samsung Electronics America today expanded its rugged portfolio in the U.S., announcing market availability for its Galaxy XCover6 Pro smartphone and Galaxy Tab Active4 Pro tablet. These purposefully engineered, enterprise-ready mobile devices are powerful enough to support today’s most demanding businesses. Both devices deliver enhanced mobility with 5G connectivityi, strong performance, end-to-end ..read more