Employee of the Month January 2024: Grace Halliday
The Contact Company
by Phil Ives
1w ago
The Contact Company is pleased to announce that Grace Halliday has been selected as our first Employee of the Month winner in 2024. Grace performs the role of Administration Support for the Learning & Development Team. She works diligently behind the scenes ensuring everything is organised for our new colleagues as they embark on their journey with TCC. Recently, Grace has taken on additional responsibilities and has been driving them forward. She is taking the lead with our partner training platform, ensuring that any issues are rectified and that it works optimally for TCC and its collea ..read more
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International Women’s Day 2024
The Contact Company
by Phil Ives
2w ago
Today is International Women’s Day, a special day that aims to promote gender equality and celebrate the incredible achievements of women all over the world. This year’s theme is “Inspire Inclusion”, which highlights the importance of creating a sense of belonging, relevance and empowerment. It’s crucial to drive inclusivity to ensure everyone feels valued and respected, regardless of gender. At TCC, our colleagues have shared their thoughts on what this day means to them. Courtney Atherton – Customer Service Representative International Women’s Day has always been a day I have been proud of ..read more
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Employee of the Month December 2023: Scott Walker
The Contact Company
by Phil Ives
3w ago
The Contact Company is pleased to announce that Scott Walker has won Employee of the Month for December! Scott works as a Customer Service Representative/Bank Trainer on one of our financial service campaigns. He was chosen as this month’s winner for his ability to bring positivity to the campaign floor. The panel unanimously chose Scott as this month’s winner after hearing about how his upbeat energy and humour have been creating a positive atmosphere that has spread across the campaign floor. They said, “We selected Scott as the winner not just for his great work ethic, but for his impact on ..read more
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Sensée Acquire The Contact Company
The Contact Company
by Phil Ives
1M ago
Sensée has purchased The Contact Company (TCC), and together they have formed a new UK-based CX Outsourcing Group. This collaboration has brought together the expertise of both companies, creating a dynamic team of over 2,000 employees with 35 years of combined outsourcing experience. Both Sensée and TCC will continue to operate under their respective names within the Sensée group of companies. Following the acquisition, operations at both companies will continue without interruption. TCC will continue to operate from its Birkenhead headquarters, and Sensée will continue to operate from its he ..read more
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The Contact Company Chooses to Support Maggie’s Wirral
The Contact Company
by Phil Ives
1M ago
Selected as one of TCC’s charities of 2024, Maggie’s is a charity dedicated to helping people take back control when cancer turns life upside down. With professional support for anything from treatment side effects to money worries, Maggie’s Wirral are a beacon of hope for those affected by cancer. Anyone can come in anytime to get the support they need in the beautiful building beside The Clatterbridge Cancer Centre Wirral. You can walk in, no appointment is needed.​ Maggie’s has psychologists, cancer nurses and benefits experts and they know all about cancer and how you might be feeling.​ TC ..read more
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The Contact Company Chooses to Support Wirral Ark
The Contact Company
by Phil Ives
1M ago
Selected as one of TCC’s charities of 2024, Wirral Ark is a charity dedicated to tackling homelessness in every form. As an independent organisation, Wirral Ark provides shelter and housing for the homeless in Wirral, currently offering accommodation in 11 properties across the area. As a local charity, we have made it our mission to support Wirral Ark in their tireless efforts to combat homelessness and raise awareness about this pressing issue. Homelessness affects individuals and families within our community, including our colleagues and their loved ones. Our Head of HR, Jo Robinson explai ..read more
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National Apprenticeship Week 2024
The Contact Company
by Phil Ives
1M ago
In recognition of National Apprenticeship Week, we would like to highlight the outstanding work being done by our colleagues who are currently undergoing apprenticeships to enhance their skills while working at The Contact Company (TCC). Apprenticeships are essential in assisting our colleagues in advancing their careers. Our Training Lead, Elaine Baddeley added: “Apprenticeships play a crucial role in the growth of TCC. They equip our staff with the necessary skills, knowledge, and understanding to excel in their roles and have successful careers. Our apprenticeship partners provide highly a ..read more
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Employee of the Month November 2023: Nicole Johnstone
The Contact Company
by Phil Ives
3M ago
The Contact Company congratulates Nicole Johnstone for winning November’s Employee of the Month! Nicole is a Customer Service Representative on one of our retail campaigns. Chosen as this month’s winner for her adaptability, Nicole has remained composed and calm and supported her colleagues through a busy month. Her colleagues describe her as a “fountain of knowledge” with Nicole being the go-to person when a colleague has a query. Nicole always brings a smile and contributes to a positive atmosphere on the campaign. The judging panel unanimously selected Nicole saying: “It is refreshing to he ..read more
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Employee of the Month October 2023: Jan Scott
The Contact Company
by Phil Ives
3M ago
The Contact Company congratulates Jan Scott for being the winner of October’s Employee of the Month! Jan’s role at TCC is the Payroll Administrator, responsible for preparing, processing and distributing our colleague’s paychecks. With such a critical role, Jan must be trustworthy, honest, communicative, helpful, responsive, approachable and confidential, all of which she is. This month, Jan has shown dedication to her role and her colleagues. She makes herself available to answer colleagues’ queries, all whilst having a smile on her face. This month, in particular, has been a challenge, with ..read more
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Employee or the Month September 2023: James Hesketh
The Contact Company
by Phil Ives
3M ago
The Contact Company congratulates James Hesketh for being one of our winners of September’s Employee of the Month! James is one of our Bank Trainers who supports multiple campaigns across the business. His fantastic work has been recognised by the new colleagues he has trained, his managers and our clients. His impact on our new team members is nothing short of brilliant, setting them up for success and reflecting TCC’s values in how he approaches each training session. To quote James’s nomination: “James exudes warmth and professionalism. His expertise in onboarding new remote team members wa ..read more
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