We are thrilled to announce that Mary Jones is our Employee of the Month for June 2024! Mary works on one of our telecommunications campaigns as a front-line representative, providing essential support to customers with their TV signals. In many cases, Mary deals with vulnerable customers whose only interaction with a person may be calling our support line. Our colleagues must be patient, friendly, and supportive of our customers. Mary exemplified these qualities and left a positive impression on a customer who wanted to provide feedback about her. Here’s what they had to say: “I just wanted ..read more

Sensée/The Contact Company (TCC), a leading provider of customer service solutions, is thrilled to announce that it has been awarded a contract with Nespresso, the renowned global coffee brand. This partnership marks a significant milestone for Sensée/TCC and highlights the company’s commitment to delivering exceptional customer experiences. Under this new agreement, Sensée/TCC will provide comprehensive customer service solutions to Nespresso’s business-to-consumer operations. Leveraging our expertise in customer service, Sensée/TCC aims to elevate Nespresso’s customer service experience, ens ..read more

We’re thrilled to share that Jack Jessop is our Employee of the Month for May 2024! Jack, a Team Leader for one of our retail campaigns was chosen for his innovative approach to supporting his team. Jack’s nominations detail how he made a special effort to ensure a struggling colleague felt comfortable. He came up with creative ideas and went above and beyond to explore all options to support this colleague’s needs. The judging panel were impressed with what they were reading adding that Jack’s positive influence has benefited his colleagues, the campaign and the wider business. John Wardle, J ..read more

We are delighted to announce that our Employee of the Month for April 2024 is Aimee Fortune! A Customer Service Representative on one of our retail campaigns, Aimee has an incredible work ethic, is committed to self-improvement, and is dedicated to providing excellent service to customers and colleagues. Aimee’s nominations reflect her growth since she started. By embracing feedback and using her experiences as learning opportunities her confidence grew. Aimee’s Team Leader, who nominated her says: “When I think back to the agent who nearly fainted from fear taking her first call to where she ..read more

We are thrilled to announce that Louise Moogan has been chosen as TCC’s Employee of the Month for March 2024! Louise is a Senior Team Leader on one of our dynamic telecommunications campaigns, and she is being recognized for her kind and compassionate nature towards her colleagues. Louise’s colleagues nominated her for this recognition because of her willingness to help others, regardless of the task at hand. She is approachable and has an innate ability to bring smiles to people’s faces. The judging panel was impressed with the positive impact she is having on the wider campaign, with her col ..read more

The Contact Company is pleased to announce that Grace Halliday has been selected as our first Employee of the Month winner in 2024. Grace performs the role of Administration Support for the Learning & Development Team. She works diligently behind the scenes ensuring everything is organised for our new colleagues as they embark on their journey with TCC. Recently, Grace has taken on additional responsibilities and has been driving them forward. She is taking the lead with our partner training platform, ensuring that any issues are rectified and that it works optimally for TCC and its collea ..read more

Today is International Women’s Day, a special day that aims to promote gender equality and celebrate the incredible achievements of women all over the world. This year’s theme is “Inspire Inclusion”, which highlights the importance of creating a sense of belonging, relevance and empowerment. It’s crucial to drive inclusivity to ensure everyone feels valued and respected, regardless of gender. At TCC, our colleagues have shared their thoughts on what this day means to them. Courtney Atherton – Customer Service Representative International Women’s Day has always been a day I have been proud of ..read more

The Contact Company is pleased to announce that Scott Walker has won Employee of the Month for December! Scott works as a Customer Service Representative/Bank Trainer on one of our financial service campaigns. He was chosen as this month’s winner for his ability to bring positivity to the campaign floor. The panel unanimously chose Scott as this month’s winner after hearing about how his upbeat energy and humour have been creating a positive atmosphere that has spread across the campaign floor. They said, “We selected Scott as the winner not just for his great work ethic, but for his impact on ..read more

Sensée has purchased The Contact Company (TCC), and together they have formed a new UK-based CX Outsourcing Group. This collaboration has brought together the expertise of both companies, creating a dynamic team of over 2,000 employees with 35 years of combined outsourcing experience. Both Sensée and TCC will continue to operate under their respective names within the Sensée group of companies. Following the acquisition, operations at both companies will continue without interruption. TCC will continue to operate from its Birkenhead headquarters, and Sensée will continue to operate from its he ..read more

Selected as one of TCC’s charities of 2024, Maggie’s is a charity dedicated to helping people take back control when cancer turns life upside down. With professional support for anything from treatment side effects to money worries, Maggie’s Wirral are a beacon of hope for those affected by cancer. Anyone can come in anytime to get the support they need in the beautiful building beside The Clatterbridge Cancer Centre Wirral. You can walk in, no appointment is needed.​ Maggie’s has psychologists, cancer nurses and benefits experts and they know all about cancer and how you might be feeling.​ TC ..read more