Our customers have spoken once again! ALICE by Actabl users submitted 572 reviews to Hotel Tech Report to rank us ..read more

(continued from The Challenge blog post, as depicted in ALICE Housekeeping Design Infographic ..read more

Hotel teams are diverse, often with staff from many countries who speak different languages and have varying familiarity with technology. At ALICE we strive to provide a platform to help transcend communications barriers and technology challenges by designing our software to be universally easy to use. After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams ..read more

Dear Hospitality Leaders ..read more

Since our founding, ALICE's mission has been to empower the world's best hotels to deliver a remarkable guest experience. We are committed to scaling hospitality which has led us to build the leading, all-in-one hotel operations platform with guidance and insight from our hotel partners around the world ..read more

So you’ve decided to invest in operations software ….That’s great news! We couldn’t be more excited for you to optimize your hotel. You’re looking for software that is user-friendly, integrates with your existing systems, and supports your team. But how do you know that the software you choose will have a team working for you and rooting for your success? Hospitality is people-centric. Align with a vendor who understands the workings of the hospitality business. At ALICE, it’s not just about finding the right software, it’s about working with a team that can help your hotel run smoothly and ..read more

The Smith family arrives at their hotel late, ready for bed after an exhausting day of travel. Upon check-in, they request a crib for their baby and a rollaway bed for one of their children before heading up to their room. Over an hour later, much to their frustration, the requested items have yet to appear.  After a long day in the office, Sally Goodworker is looking forward to unwinding with a light workout in her hotel guest room. She requests an in-room fitness equipment bag as well as an iron to prepare her clothes for tomorrow’s important meeting. The items are delivered so late th ..read more

Many hotel rooms and suites have the option of connecting with adjacent rooms - also referred to as “connecting rooms”. Without the proper hotel technology, tracking the status of connecting rooms is confusing and assigning them to be cleaned is even harder. Other technologies treat connecting rooms as separate rooms which creates confusion for housekeeping teams. Since they are treated like separate rooms, the reservation and task information for those rooms gets broken which complicates the Room Attendant’s daily task list and decreases their efficiency. ALICE Housekeeping is the only hotel ..read more

For a luxury hotel to achieve Forbes 5-star status, exceptional service standards must be met - including the amenity of turndown. During turndown service, an attendant enters the room in the late afternoon, provides a light “touch up” clean, and prepares the room for the evening. Turndown might include changing the lighting and folding down the bedsheet for each room; for premier suites, it might also include preparing additional amenities like an evening snack or bubble bath.  ..read more

The best hotel technology partners are continuously iterating to better serve hoteliers. So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with Housekeeping, we listened ..read more