A call reporting & analytics solution collects call data from a communications solution (PBX) and converts it into meaningful reports that support better business decision-making and efficiency.  Call analytics reports translate information about call duration and hold times, missed and abandoned calls, transfers and queue activity, and more into insights on team productivity and customer […] The post 10 Reasons You & Your Customers Need a Call Reporting & Analytics Add-On appeared first on Bicom Systems - Official Blog ..read more

Some of the greatest things about the telecommunications industry are the extreme creativity, rapid evolution, and constant innovation. Unfortunately, the darker side of the industry changes quickly as well. Cybercriminals are constantly finding new ways to attack and breach solutions and data. Security is a hot topic in the communications industry today. Communications resellers feel […] The post 12 Features that Keep our Partners Secure appeared first on Bicom Systems - Official Blog ..read more

Need to switch to a new Service Provider quickly? Our in-house migration team can help you make the move today without compromising your business, your brand, your way. No set-up required Our hosted solution is ready to implement at any time. You can install PBXware virtually through a few quick and secure steps. With a […] The post Breaking Free from a Faulty Service Provider appeared first on Bicom Systems - Official Blog ..read more

The world of server management is always evolving, and with that comes new and improved features for administrators. Bicom Systems’ SERVERware 4.4 comes with plenty of new features that can make the life of a server administrator much easier. In this article, we will take a look at what’s new in SERVERware 4.4. What’s new […] The post SERVERware 4.4: Maximizing Network Performance and Security appeared first on Bicom Systems - Official Blog ..read more

We recently shared a few of the “Lesser-known Benefits of Partnering with Bicom Systems” and today we have two more ways that Bicom Systems allows you to take back the control of your business, your solution, and your customers. We do not target end users In speaking with incoming partners, we have heard that some […] The post Two More Reasons to Switch to Bicom Systems appeared first on Bicom Systems - Official Blog ..read more

In today’s fast-paced world, remote collaboration is more important than ever before. With the pandemic accelerating the need for distributed and remote teams, many organizations must find a way to collaborate effectively across distances. Bicom Systems’ software suite offers the solution.  Not all telecom business applications are created equal, in fact many have limitations that […] The post 3 Reasons Meeting Module Is the Most Intuitive Solution for gloCOM Users appeared first on Bicom Systems - Official Blog ..read more

High service availability is one of the most important features that any voice service provider must ensure. You want your company protected from the risk of losing subscribers. The solution is a data recovery product with automatic takeover that ensures minimal downtime and high availability of your services. This article will walk you through the […] The post The Importance of Geo-Redundancy for Voice Service Providers appeared first on Bicom Systems - Official Blog ..read more

As a small or medium telecom service provider, choosing the right technology provider to partner with can be challenging. There are many factors to consider, including product features, pricing, support, and company reputation. Many small businesses opt for products of larger companies with an established brand, hoping that will give them an edge in the […] The post Lesser-known Benefits of Partnering with Bicom Systems (for Small or Medium Service Providers) appeared first on Bicom Systems - Official Blog ..read more

As a voice service provider, managing a multi-tenant PBXware system with a large number of extensions can be a daunting task. With the growth of your business, the administration of your PBX (Private Branch Exchange) system becomes increasingly complex, making it difficult to keep track of settings and configurations for multiple tenants. At Bicom Systems, […] The post PBXware SP Edition: The Ultimate Solution for Every Service Provider appeared first on Bicom Systems - Official Blog ..read more

Welcome to our latest product update for PBXware! This blog post will highlight the main features and updates introduced in PBXware version 6.7, with the SP Edition at the forefront. 1. Introducing: PBXware SP Edition – A PBXware developed for Service Providers If you are an administrator of a multi-tenant PBX system, you know how […] The post SP Edition, Meeting Licensing and More in the PBXware v6.7 appeared first on Bicom Systems - Official Blog ..read more