5 Reasons Why UI is Important for Telecommunications Success
Bicom Systems Blog
by Bicom Systems Team
2w ago
Aesthetics in the telecommunications world play a surprisingly significant role. Visually appealing design can greatly influence users’ emotions while using telco software or applications. A detailed User Interface (UI) enables seamless and easy human-computer communication through various visual elements (colors, buttons, menus, texts).  However, UI simply loses all meaning without the User Experience (UX), which is the way users perceive everything they see and interact with. Importance of UI and UX, often referred to collectively under the umbrella term product design, applies to commu ..read more
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The Non-Negotiable Importance of Training in UCaaS & CCaaS
Bicom Systems Blog
by Bicom Systems Team
2w ago
We all know how important job satisfaction is. It primarily comes from good infrastructure, but also from a general mastery of equipment, whether it’s hardware or software.  And for UCaaS, as well as CCaaS, knowledge of its tools and features contributes greatly to personal satisfaction and business growth.  Achieving this, one might assume, is usually tied to effective and meticulous training sessions. UCaaS and CCaaS Dependence on Training Due to their people-centric nature, both UCaaS and CCaaS heavily rely on targeted training sessions. If training isn’t emphasized enough, employ ..read more
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5 Reasons to Choose a Comms Vendor with In-House Support
Bicom Systems Blog
by Bicom Systems Team
2w ago
Solid support is vital to successfully selling a communications solution. So you are looking for a communications vendor.  Whether you are an entrepreneur looking to get started, an established communications provider seeking a better option to support your growth, or a different kind of solutions provider wanting to branch into communications, our biggest piece of advice to you is this: Find a vendor that will be your partner. That partnership will play many roles throughout your growth journey, but one of the most important ones is via technical support. No technology is free from iss ..read more
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Addressing 3 Major Contact Center Pain Points as a Provider
Bicom Systems Blog
by Bicom Systems Team
2w ago
Contact centers (CCs) serve as a dynamic bridge between businesses and their customers. First impressions, often shaped by using vendors’ technologies, are critical and can lead to loyalty or push customers away.  Providing consistently good service is imperative. However, modern CCs and their users, like many businesses, still encounter obstacles that can significantly affect their performance. One key development reshaping the CC landscape is Contact Centers as a Service (CCaaS). This model, offered by vendors, brings new possibilities, but also presents fresh challenges. CCaaS — Nucleu ..read more
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Solving Hybrid Meeting Challenges with gloCOM Meeting
Bicom Systems Blog
by Bicom Systems Team
2w ago
The pandemic period revealed all the benefits of working from home. Several years later, those benefits are still evident. More and more companies are choosing a hybrid work model, where employees work partly remotely and partly from the office. Although this has its advantages, it also presents practical complexities in managing workforce dispersed across multiple locations.  That’s why every company should rethink its approach to team communication and aim for a more inclusive and collaborative approach. Hybrid Work Dynamics The alleviation of commuting and improved work-life balance ar ..read more
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How to Efficiently Handle Omnichannel Communications
Bicom Systems Blog
by Bicom Systems Team
2w ago
Omnichannel solutions are becoming the norm for customer communications. A framework that opens and unifies varying modes of communication, omnichannel has taken the industry by storm. In fact, the number of companies investing in omnichannel solutions has grown from 20% to more than 80% since 2020 (PwC). With its varied features and benefits, like enhancing the customer experience, increasing productivity, and supporting operational efficiency, it is easy to see why omnichannel is so popular.  One of the biggest selling points is that omnichannel is good for all parts of a company or o ..read more
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Introducing 7.2: New Blooms And Spring Cleaning
Bicom Systems Blog
by Bicom Systems Team
3w ago
After two massive releases like v7 and 7.1, we here at Bicom Systems have decided to dedicate this release cycle to enhancing what we have already introduced while still sneaking a few new toys to expand our products’ service offerings. Thus, you are going to see a number of new features, some big, some small, but all aimed toward improving on the existing experience and building upon it to keep guiding you toward the future of telecommunications with simple, but sturdy steps. Until then, we hope to have met your expectations and that both you and your clients remain satisfied. DOWNLOAD 7.2 C ..read more
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Regulations and Compliance in the Telecommunications Industry
Bicom Systems Blog
by Bicom Systems Team
1M ago
The telecommunications industry in the United States is regulated by the Federal Communications Commission (FCC) to ensure ethical practices and fair competition.  Understanding all the different regulations can be overwhelming and confusing, so in this blog post we will break down a few of the major telecom regulations in the United States. Why Compliance is Important for Telecom Vendors Avoiding Consequences and Fines One of the most obvious reasons to prioritize compliance with government regulations is to avoid the consequences of noncompliance. The FCC charges hefty fees to companies ..read more
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Integrating UCaaS to Create a Contact Center Powerhouse
Bicom Systems Blog
by Bicom Systems Team
1M ago
Tasked with managing inbound and outbound communications, Contact Centers have evolved to adapt to new technologies and expectations on the market.  With those changes come new challenges: Too much technology, while useful, leads to a steeper learning curve and an overwhelming number of apps and tools to balance. Higher customer expectations than ever before due to desires for instant gratification and less tolerance for waiting or human error. The ongoing labor shortage means teams are spread too thin, leading to burnout and a lack of motivation. As a communications service provider, y ..read more
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More Than a Switch: How to Change Vendors Without Disrupting Your Business
Bicom Systems Blog
by Bicom Systems Team
1M ago
As you pursue innovation and growth for your business in a rapidly changing industry, switching telephony vendors may become an inevitable, though cumbersome, task on your checklist. Perhaps you started with a low-cost or free provider that simply cannot support the level of growth you desire. Perhaps your existing provider is lacking in features, innovation, or support. Or perhaps the solution powering your business is set to terminate its service, as is the case of Mitel’s MiCloud. MiCloud Business is set to expire on June 30 of this year – just two months away. Whether you are switching fro ..read more
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