Budget variance analysis is a high-priority evaluation that tells you whether you meet your budget expectations. It helps you uncover detrimental overspending, underspending, and other poor resource allocations that negatively impact your performance. The result? Swift corrective action, optimized resource allocation, improved financial planning, and more accurate budget forecasting.  In this guide, we’ll help you ..read more

As data analysts, we use SQL functions day in, day out. And we tend to use the same functions over and over again but we’re sometimes struggling to get to the expected output with those functions.   This article will give you four underused SQL functions with practical examples on how to use them.   Let’s dive ..read more

Customer engagement is vital to the survival and success of your business. However, not all customers engage equally. Some interact infrequently, perhaps once a month or even yearly, while others may make purchases more regularly, such as weekly or daily.  Many businesses overlook the importance of analyzing the customer base to identify the most valuable ..read more

What is call center monitoring, and why do call centers need this?  In business, maintaining customer satisfaction is essential. Customer satisfaction largely depends on the quality of interactions with call centers. Call center monitoring, a method of reviewing and analyzing calls, ensures customer service meets high standards.  It transforms every customer interaction into an opportunity ..read more

What is employee attrition, and why should your organization care?  In any labor market, employee quits, layoffs, and separations are problematic. According to the US Bureau of Labor Statistics, almost 50.6 million people left their jobs in 2022, recording a 2.9 million increase in quits from 2021. When an employee leaves, it disrupts the usual ..read more

A study from Statista estimated that 328.77 million terabytes of data were created each day in 2023. Not only we’re expecting this number to grow every year, but the complexity of the data generated will also grow.  Handling such volume and complexity of data is not only a challenge for enterprise organizations. Small and mid-marketing ..read more

As procurement manager, you play an instrumental role in making sure your products are purchased at the best rate. But price negotiation isn’t just what makes you great at your job. You need to benchmark all your suppliers against each other to maintain efficient and reliable supply chain. Problem. The benchmark can only be done ..read more

Is there anything more frustrating than the potential of losing a customer? Perhaps they want to cancel their account because they aren’t using the tool enough to justify the costs. Maybe the key user has left the company and no one else has been trained to use it. Or it may be that the pricing ..read more

Why do retailers are often faced with efficiency issues in two of their main operational areas: marketing and supply chain? One piece of the puzzle is the collection and processing of a large, siloed, and increasingly complex volume of data. Since the pandemic, companies have been accelerating data analytics projects to consolidate and gain visibility ..read more

How would you determine if your store performance is trending in the right direction? Many elements should be considered: the sales actuals against targets, the customer engagement in the loyalty program, and the impact of your marketing campaigns on store footfall and revenue. But when we talk with District and Store Managers or Franchise Owners ..read more