Your people are your greatest asset, but they can also be your greatest weakness if they’re in the wrong roles or not well-led. Clear expectations, training, and coaching are crucial. Richard Branson emphasises that his focus isn’t on shareholders or customers, but on his people. Treating the The post Transforming Your Business Through a People First Focus first appeared on The Retail Solution ..read more

A recent leadership article highlighted key points I thought were well worth sharing. Many leaders unknowingly fail their teams, creating environments where employees feel miserable, ignored, or under-resourced. This is counterproductive to nurturing a successful team. Common Leadership Pitfalls 1. Inappropriate Direction and Support: Striking the right The post How to Avoid Some Common Leadership Pitfalls and Enhance Team Performance first appeared on The Retail Solution ..read more

Being a store manager is a demanding role that involves juggling numerous responsibilities. Despite the constant pressure, the primary goals remain to ensure consistently high-level service and to maximise sales. Here are five actionable tips to help store managers enhance their service experience: 1. Daily Pre-Opening Catch-Up The post 5 Tips for Store Managers to Improve Service and Sales first appeared on The Retail Solution ..read more

Creating outstanding store managers is crucial for the success of any retail business. From my 25+ years of experience running over a thousand coaching courses, I’ve found that the performance of a store hinges on its manager. They are the face of the business and drive team The post 7 Key Traits of Super Successful Store Managers first appeared on The Retail Solution ..read more

Culture is often discussed but can mean different things to different people. Regardless, a business with the right culture grows and attracts better people who stay longer. Conversely, poor culture leads to high staff turnover, especially among top performers, causing the business to struggle. A strong company The post Strategies for Creating a Great Workplace first appeared on The Retail Solution ..read more

Recent research from Gallup revealed a staggering cost associated with poor management and lost productivity due to disengaged or actively disengaged employees, amounting to $8.8 trillion globally, or 9% of the world’s GDP. This colossal figure underscores the urgent need for leaders to address these issues. One The post The Blind Spot Opportunities for Managers first appeared on The Retail Solution ..read more

Maintaining a great customer service culture is certainly challenging, as it requires hiring the right people, great induction training and ongoing follow up on a regular basis. These challenges often mean many businesses just settle for mediocrity. A robust service culture also requires a continuous commitment to The post Why Investing In Customer Service Excellence Is The Key To Outperforming The Competition first appeared on The Retail Solution ..read more

  Every retailer strives for an exceptional in-store experience that captivates customers, drives sales, and fosters loyalty. While investments in innovative store layouts are prevalent, from my experience the true measure of success lies in the performance of the store team. The store may look great but The post Here’s how To Elevate Your Store Team’s Performance first appeared on The Retail Solution ..read more

In today’s demanding business environment, effective leadership is essential for success, particularly in the challenging retail sector. A recent Harvard Business Review (HBR) article outlined four pivotal behaviours that distinguish successful leaders, offering valuable insights for self-reflection. 1) Decisive leadership stands out not for infallible decision-making, but The post 4 Key Traits For Unlocking Leadership Excellence first appeared on The Retail Solution ..read more

To experience significant improvement, we all must embrace being coachable. Michael Jordan, widely regarded as one of basketball’s greatest players, attributed much of his success to being receptive to coaching. He famously remarked, “My best skill was that I was coachable, I was a sponge and aggressive The post The Key To Success Is In Being Coachable first appeared on The Retail Solution ..read more