In the bustling business environment of the UK, making a lasting impression on customers can be a challenging feat. One often overlooked yet incredibly potent tool to boost customer engagement and drive sales is the strategic use of On Hold Marketing Solution. This marketing technique takes advantage of the inevitable waiting periods customers experience when calling a business and turns them into golden opportunities for brand storytelling, sales promotions, and customer education. What is On Hold Marketing? At the core of every successful phone system for businesses is the ability to commu ..read more

If you’re conducting business in the UK, it’s imperative to be abreast of the imminent changes regarding the BT switch-off. The transition away from traditional BT phone lines is swiftly approaching, and it’s crucial to understand why prompt action is essential. BT has revealed intentions to cease its traditional copper-based phone lines by 2025, aligning with the ongoing shift in communication technologies towards digital platforms. This decision underscores a broader industry trend focused on modernization and efficiency, as digital systems offer enhanced performance. The move follows Openr ..read more

With the impending switch off of the BT landline system, business owners across the UK are tasked with finding a worthy replacement for their telecommunication needs. From cost-saving measures, improving efficiency, to streamlining workflows, the benefits of turning to an internet-based calling system are too substantial to ignore. Here, we’ve explored eight compelling reasons why small to medium-sized businesses should consider making this pivotal transition before 2025.  First off, let us point out that embracing change can open a ‘Pandora’s box’ of benefits. For small to medium-sized ..read more

As we commemorate Women’s Day, it’s an opportune moment to shine a spotlight on the remarkable women who are at the forefront of driving innovation and shaping the tech landscape in the UK, particularly within Yo Telecom.  In order to gain deeper insights into the tech landscape and the role of women within it, we embarked on a journey of exploration through studies and reports facilitated by UNESCO. Our objective was to uncover the ways in which women are making meaningful contributions to the tech field, while also delving into their achievements, perspectives, and challenges. The outco ..read more

In the ever-evolving realm of business, the acquisition and retention of top-tier talent stand as cornerstones for organisational triumph. As businesses navigate a landscape shaped by rapid technological advancements and shifting workforce dynamics, the imperative to secure and maintain skilled professionals has never been more crucial. So, this blog delves into the pivotal role of talent acquisition and retention strategies, showing their profound impact on a company’s competitive edge. Beyond conventional approaches, we explore a lesser-discussed yet influential facet: the intricate interpla ..read more

In the modern age of data, even your telephone system has analytics – and it comes in the form of Call Reporting. Call reporting transcends mere data collection though; it’s a strategic imperative that empowers businesses to make swift, informed decisions. Realtime call analytics transforms raw communication data into actionable insights, becoming the linchpin for optimising various facets of business operations.  In this blog, we’ll delve into the crux of call reporting, exploring its multifaceted advantages and illustrating how this dynamic tool can be a game-changer, elevating your bu ..read more

Are you familiar with HIPAA & GDPR regulations? When it comes to business communications, navigating the intricate web of legal frameworks is paramount, and two things demand meticulous attention:  GDPR (General Data Protection Regulation) HIPAA (Health Insurance Portability and Accountability Act) In this blog, we’ll delve into the critical intersection of telecom operations and these formidable regulations, emphasising the imperatives of safeguarding sensitive information and ensuring comprehensive data protection. We’ll explore the indispensable nature of understanding and adh ..read more

In the ever-evolving landscape of business, nurturing robust customer relationships stands as the linchpin of success. Customer satisfaction plays a pivotal role in the longevity and prosperity of any enterprise. However, in today’s fast-paced digital age, mere customer interactions are no longer sufficient.  This article delves into the transformative synergy between Business Phone Systems and Customer Relationship Management (CRM), asserting that the integration of these technologies holds the key to not only understanding customer needs but also exceeding their expectations. By embrac ..read more

In today’s fast-paced business landscape, productivity stands as a cornerstone for success. As organisations strive to optimise their operations, the role of telecommunications solutions emerges as a pivotal force in this quest for efficiency. So, this guide aims to shed light on the transformative power of telecoms in boosting workplace productivity. In our ever-connected world, understanding telecoms solutions is paramount.  In this blog, we unravel the secrets of workplace productivity, unveiling a tapestry woven with the threads of telecoms solutions. Picture a realm where communicati ..read more

Telecoms, and business technology in general, can be complicated sometimes. And with complications come myths and fabricated ideas that are then passed on. As you navigate the intricate web of telecom options, it’s essential to address preconceived notions that may hinder progress. So, in this post, we shed light on 5 prevalent myths that might be casting shadows on your understanding and beliefs of business telecoms. From the reliability of VoIP to the perceived obsolescence of landlines, we’ll explore these misconceptions, backed by facts, insights and 10 years of experience.  Join us ..read more