
Lady Janey
35 FOLLOWERS
Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I'm here to share what's good and what's not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.
Lady Janey
3w ago
Are you trying to contact Amazon? It might be easy to place and order and pay but is it easy to get in touch when you have an issue? Judging from the number of complaints I receive, nope, it’s a challenge and a half. Read on to find out the best, easiest and quickest way […]
The post How to Contact Amazon Customer Service Live Chat appeared first on Lady Janey ..read more
Lady Janey
1M ago
Every year since starting this amazing journey I’ve chosen a word to mark it. In 2019 it was inspired with a new website launch. 2020 was patience as I worked hard to build my brand and establish myself as the Queen of Customer Service. 2021 was believe as I kept the consumer faith against the […]
The post My year in review: Looking back at 2024 and forward to 2025 appeared first on Lady Janey ..read more
Lady Janey
2M ago
From 1 October 2024, the Employment (Allocation of Tips) Act 2023 requires employers to ensure the full tip from a customer goes to workers. This overhaul of tipping practices and introduction of new fair tipping laws could benefit over 2 million UK workers across the hospitality sector. The legislation places a legal obligation on businesses […]
The post The new fair tipping laws and UK tipping legislation appeared first on Lady Janey ..read more
Lady Janey
2M ago
Holiday scams and fake travel deals are on the increase and no matter how savvy you are, anyone can be caught out. Scams come in a variety of forms and are particulary prevelant at this time of year as fraudsters prey on those excitedy making travel plans for Christmas. Bumper holiday adverts appear on legitimate […]
The post How to spot holiday scams and fake travel deals appeared first on Lady Janey ..read more
Lady Janey
2M ago
The latest research by Which? has revealed that 9 in 10 Black Friday ‘deals’ in 2024 were cheaper or same price at other times of the year. For the first time, Which? also examined one of core elements of Black Friday sales pricing which is the credibility of the “was” price. This is used to […]
The post How to get the best Black Friday deals – and avoid the duds appeared first on Lady Janey ..read more
Lady Janey
2M ago
As the Queen of Customer Service, I love to champion the best of companies to inspire and promote the highest standards of Customer Service in the UK. Since the launch of the Lady Janey blog, I’ve written extensively about customer service have been a guest speaker at events and now have a NEW monthly consumer […]
The post Jane Hawkes aka Lady Janey: My Customer Service Articles and Events appeared first on Lady Janey ..read more
Lady Janey
2M ago
According to new data from the Consumer Council of Water the number of escalated complaints in the last financial year rose by about a third. This is the highest level for nearly a decade. More than half of complaints were related to billing and covered charges levied, methods of payment and the affordability of bills. […]
The post 5 simple ways to save money on water bills appeared first on Lady Janey ..read more
Lady Janey
3M ago
Being a pet parent can be very pricey and costs just keep on rising. My Tesco pet insurance renewal for two dogs has just come in at double what it was last year taking it up to an eye watering annual payment of £1299.31. Even half this amount £650 is more than I pay for […]
The post 3 ways to save money on pet insurance appeared first on Lady Janey ..read more
Lady Janey
4M ago
In a bid to become the most accessible parcel delivery company, Evri has today announced a range of new doorstep delivery preferences for disabled consumers as part of a 3-year partnership with leading UK disability equality charity Scope. Evri estimates that one in four deliveries go to consumers with a disability and aims […]
The post Evri introduces new doorstep delivery preferences in partnership with Scope appeared first on Lady Janey ..read more
Lady Janey
4M ago
Last month Ofgem confirmed that energy debts are at record levels, with customers owing £3.7 billion. This means, alongside high winter usage costs, many households are facing huge debt repayments in the winter months. To add further salt to the wound, the Winter Fuel Allowance is set to be cut for non eligible pensioners and […]
The post Three easy ways to save money on energy bills this winter appeared first on Lady Janey ..read more