Are you fed up of navigating endless automated options when you ring a company? Would you just like to speak to a real person? Good news, help is at hand. As a leading consumer champion, I can help you get through to a real person in a call centre- quicker and easier.     It used to be so easy to get on the blower and talk to customer service on the telephone. Unfortunately, with many companies moving their customer support online, it’s more difficult than ever. Finding a telephone number to talk to someone is in itself rapidly becoming a thing of the past. Call centre desks are als ..read more

Are you planning a trip or holiday in 2024? Here are my 7 top travel and holiday tips to ensure you get the most for your money and the best consumer protection.       Book your trip through a reputable travel agent   You may well save money short term with a DIY holiday but if things don’t go to plan, the price you pay could end up being a whole lot higher. For maximum protection, book your trip with a reputable travel agent. The last few years have demonstrated that dealing with any travel issues at home and abroad can be tricky and confusing. It can also prove to be ver ..read more

As the Queen of Customer Service, I always aim to make any guest stay in our home the very best it can be. However, the double bed in the spare room fell short of my exacting standards and was in desperate need of a makeover. As luck would have it, I was asked to review the Simba Hybrid Mattress Topper and Hybrid Duvet. My goodness, the transformation was remarkable and the new sleep experience first class. Our spare bedroom is now the ideal peaceful haven for guests to get the best nights sleep. Read on to find out more.     First Impressions of the Simba Hybrid Mattress Topper &nb ..read more

Hello, my stylish savers and eco-conscious fashionistas! Today, I’m thrilled to whisk you away into the dazzling world of fashion rentals – a trend that’s reshaping our wardrobes and our planet. It’s more than just a fleeting fad; it’s a sustainable revolution, blending high fashion with high finance. Let’s dive into how this trend is not just changing our wardrobes but also making a statement for the environment and our purses.   Picture Credit: Carver Johnson, The Carve Creative   The Blooming Market of Fashion Rentals   The fashion rental industry is blossoming at an astoni ..read more

Do you have a word for each year? For me in 2019 it was inspired as I embarked on my blogging journey. 2020 was patience as I worked hard to build my brand and establish myself as the undisputed Queen of Customer Service. 2021 was believe as I kept the consumer faith against the odds and in 2022, I was grateful for every single opportunity and for all the amazing people who helped make my dream a reality. My word for last year was alignment as everything came together beautifully at last. Please read on to find out why.   The story so far   In 2019 I was featured in national press as ..read more

The finance sector uses hundreds of terms that you might find intimidating. If you envision working in the sector or seeking better ways of managing your money, it is necessary to learn important financial terms. They will help you to be equipped with basic money concepts and knowledge.  It can help you make solid information-based decisions on spending, savings, and investments. You may not learn all the words at once. You need to create a plan and learn a few words at a time. The idea should be to learn and grow irrespective of the time it might take. These words from finance can help y ..read more

Citizen’s Advice has today revealed its latest parcel league table 2023. For the third year running it has found widespread issues across the market. The 5 largest delivery companies in the UK (by estimated parcel volumes) have been compared against four indicators. All of the parcel companies scored under 3 stars overall out of a possible 5. This year, the difference between first and last place was smaller than ever. But who came bottom and who came top in the Citizen’s Advice Parcel League Table 2023? What are your delivery rights? Read on to find out.     The main key statistics ..read more

Verbal and physical abuse of retail workers is at an all time high and there are calls for changes in the law to protect staff. A recent survey by the British Retail Consortium found incidents of violence and abuse towards retail workers had nearly doubled post pandemic with over 400 incidents per day. In addition new figures by the Retail Trust show that over 40% of workers suffer abuse at work and 47% feel unsafe at work leading to 20% taking sick leave after experiencing abuse. Customer service is a two way street and shocking behaviour of this kind is unacceptable on so many levels. On Wor ..read more

As Aldo Gucci once said: “Quality is remembered long after the price is forgotten”. When it comes to customer service, this quote is spot on. Good customer service is at the heart of all successful businesses. If you aren’t making your customers happy, someone else will.  Without repeat customers who are enthusiastic about your brand and excitedly encourage their friends and family to become loyal customers too, you’ll struggle to gain traction and build your reputation. For small businesses, customer service is even more important. People can be fickle about trusting lesser-known compani ..read more

These days, there are rightly a lot of protections in place for customer service representatives who, unjustly, find themselves on the wrong end of many frayed tempers. Most companies now have pretty tight abuse policies. This could see you cut off at even the slightest raising of your voice when experiencing poor customer service.    Photo by Alex Green   And, of course, as human decency dictates, aiming things like physical abuse, threats, and other terrible acts at any customer service agent could see you losing your queue position and seeking the help of a criminal solicit ..read more