Citizen’s Advice has today revealed its latest parcel league table 2023. For the third year running it has found widespread issues across the market. The 5 largest delivery companies in the UK (by estimated parcel volumes) have been compared against four indicators. All of the parcel companies scored under 3 stars overall out of a possible 5. This year, the difference between first and last place was smaller than ever. But who came bottom and who came top in the Citizen’s Advice Parcel League Table 2023? What are your delivery rights? Read on to find out.     The main key statistics ..read more

Verbal and physical abuse of retail workers is at an all time high and there are calls for changes in the law to protect staff. A recent survey by the British Retail Consortium found incidents of violence and abuse towards retail workers had nearly doubled post pandemic with over 400 incidents per day. In addition new figures by the Retail Trust show that over 40% of workers suffer abuse at work and 47% feel unsafe at work leading to 20% taking sick leave after experiencing abuse. Customer service is a two way street and shocking behaviour of this kind is unacceptable on so many levels. On Wor ..read more

As Aldo Gucci once said: “Quality is remembered long after the price is forgotten”. When it comes to customer service, this quote is spot on. Good customer service is at the heart of all successful businesses. If you aren’t making your customers happy, someone else will.  Without repeat customers who are enthusiastic about your brand and excitedly encourage their friends and family to become loyal customers too, you’ll struggle to gain traction and build your reputation. For small businesses, customer service is even more important. People can be fickle about trusting lesser-known compani ..read more

These days, there are rightly a lot of protections in place for customer service representatives who, unjustly, find themselves on the wrong end of many frayed tempers. Most companies now have pretty tight abuse policies. This could see you cut off at even the slightest raising of your voice when experiencing poor customer service.    Photo by Alex Green   And, of course, as human decency dictates, aiming things like physical abuse, threats, and other terrible acts at any customer service agent could see you losing your queue position and seeking the help of a criminal solicit ..read more

Before you buy any home, you’re going to need to make sure that you have the right mortgage. Not only do you want to make sure that you can secure enough to buy your property, but you want to work to ensure that the property is affordable, as well. Here, we’re going to look at a few ways you can land a more affordable mortgage.   Photo by Andrea Piacquadio Pexels   Take the time to improve your credit score   Your credit score is one of the biggest determining factors in the overall cost of your mortgage. The lower your score, the less trust creditors will have in you, so the ..read more

Have you been caught out by drip pricing or drip email pricing? Airlines, hotels, holiday parks, tickets, car finance, delivery apps, car rental, online shopping, telecoms companies and insurance. Drip pricing is becoming increasingly common across a range of industries. Read on to find out who are the worst offenders, the typical charges and how to avoid drip pricing.   Photo by Sasikan Ulevik on Unsplash   What is drip pricing?   Drip pricing is a pricing technique whereby when customers are shown an initial price but then additional charges are revealed as they make their w ..read more

The sound of waves, the feeling of the wind, and the sun shining down upon you are some beautiful things you can think of when it comes to taking a yacht charter vacation. For sure, you cannot go wrong with a rental boat! With numerous gorgeous destinations across the globe ready to provide you with unforgettable memories, why not plan a vacation today and look for yacht charter services to explore these places? It doesn’t matter whether it is island hopping in Croatia or Greece or exploring the Magnetic Island of Australia; there is a perfect way to spend your next holiday. Let’s di ..read more

Would you like to save money doing the things you love? Eating out, watching a film or enjoying days out with the family? Good news, you can do all of this and more with tastecard. The cost of living may be going up but you can still keep costs down. Read on to find out how.     What is tastecard?   tastecard is a discount subscription which gives you super savings on a range of well-known chains and favourite independent restaurants. There are so many tastecard offers to choose from with additional discounts also on tastecard days out, theatre and cinema tickets.   If thi ..read more

Inflation is often described as the silent thief of purchasing power. At its core, it represents the rate at which the general level of prices for goods and services rises, consequently eroding the purchasing power of money. For the average Brit, the implications of inflation can be profound. Imagine saving £100 in your drawer today, and in a year, due to inflation, the same £100 can only buy goods worth £95. Over time, this can significantly diminish the value of hard-earned savings. Especially in the UK, where historically low-interest rates are often outpaced by inflation, the real value of ..read more

Are you fed up waiting for cashback payouts? Would you like to save money while you spend it? As an award-winning UK Moneyblogger, I’m always looking for new ways to help you get the most of your money particularly in the cost-of-living crisis. My latest fabulous discovery is the Jam Doughnut Cashback App. Read on to find out how you can get instant cashback with Jam Doughnut and …… win a £50 voucher!       What is the Jam Doughnut cashback app?   The Jam Doughnut Cashback App allows you to save money as you spend at hundreds of retailers, restaurants, and supermarkets. Yo ..read more