At AWS Re:Invent 2023 AWS launched new capabilities for Amazon WorkSpaces that will help create synergies for the Webex Suite and Webex Contact Center to continue providing reliable, secure cloud solutions for collaboration and customer experience. Run Webex Contact Center on the new Amazon WorkSpaces Thin Client Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all the ways customers want to engage – proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allow ..read more

Collaboration has always been foundational to a team’s success. But now that we’ve entered the era of hybrid work, there are new obstacles to consider when it comes to teamwork and collaboration. It’s one of the biggest challenges facing organizations today. Team Collaboration But it’s not only a question of technology. Sure, solving audio problems and troubleshooting network connections are magnified by the nature of hybrid work, but the team itself, how it functions and tackles problems, may face a steeper uphill climb in this new normal. So, what exactly is team collaboration? How does it n ..read more

If you were at WebexOne a few weeks ago, you might have been lucky enough to experience a demo of Webex Hologram, which is the industry’s first photorealistic 3D collaboration solution in the hands of enterprise customers. If not, let me fill you in on the latest: The most recent iteration, Webex Hologram 1.0, just shipped out to beta customers, and it features some exciting updates. Here’s what’s new with the device, how our customers are using it, and everything else you need to know about Webex Hologram 1.0: Webex Hologram uses light-field technology. 1. Webex Hologram is made up of three c ..read more

The demands of hybrid work are constantly evolving. In fact, 85% of enterprises rely on two or more collaboration platforms to meet their unique needs [1]. However, not all collaboration solutions are created equal. Today, I am thrilled to share a new report from ZK Research. The report outlines important criteria for assessing and selecting the right communication and collaboration solution for your organization. Through a detailed analysis, Webex, Zoom and Microsoft Teams have been compared across several areas of critical capabilities for collaboration. Based on the research, the Webex plat ..read more

In the first part of this series, user experience researcher Vanessa Costa-Massimo talked about the psychological impact latency can have when we use real-time video conferencing apps for collaboration. When we experience latency, our first instinct is to place blame not on poor network connections, but on the people we’re talking to. This issue of latency isn’t limited to real-time collaboration apps like Webex. There are other major markets that experience pain points with latency, and a big one is the live-streaming market. A few of us at Cisco are working with the Internet Engineering Task ..read more

In my earlier post, I introduced Webex Go with AT&T. It’s our new, groundbreaking joint solution that gives a mobile phone the same Webex collaboration features and useability of other Cisco collaboration devices – like your desk phone. It provides greater inclusion when working remotely because it normalizes the collaboration experience with users throughout the company. There’s no need to unlock your phone and open the Webex app anymore to receive a call. You simply place and receive phone calls through the device’s native dialer and can join meetings easily. Cisco and AT&T are toget ..read more

Hybrid meetings are the most common format today, with 60% participating in a hybrid meeting during a normal work week, 53% participating in an all-in-person meeting, and 19% participating in an all-remote meeting[1]. Organizations need a strategy that accommodates the nuances of hybrid work, remote work, in-person meetings, and everything in between. Over the last couple of years, Webex customers across industries have met the demands of hybrid work for their organization-wide collaboration with Webex Suite. Today, I’m excited to share the new Forrester Total Economic Impact Study (TEI) [2] c ..read more

Learn why conversational commerce matters more than ever this Black Friday and Cyber Week – and how to get it right. Black Friday and Cyber Week are nearly here, and so is another opportunity to ramp up your customer communications and turn them into conversions. In 2022, consumers spent more than $9 billion online on Black Friday, with mobile devices making up 76% of all Cyber Week ecommerce traffic. So, to cut through the noise and make the most of this once-per-year opportunity, you need to be present and ready to deliver fast, simple, consistent, and convenient experiences through your cus ..read more

Webex has spent many years building a deep, rich & broad Partner Ecosystem, and you may be asking “So what’s new here”? The answer lies in how we provide the ability to connect Cisco’s enterprise customers and partners with these solutions. “Complex ISV ecosystem programs don’t work for everybody and so we knew we needed to change the model”, says Kevin Adamson, Senior Manager of Ecosystem Partner Success. We wanted to allow a broader segment of the ecosystem an opportunity to engage with our partners and sellers in a simple, low-friction way, with the goal of extending their reach into ne ..read more

We’re excited to announce the launch of Webex Academy. We created Webex Academy for our customers and partners who are looking to enhance their knowledge of Webex solutions and deliver adoption of Webex within their organizations as they reimagine how they work. Webex Academy complements Webex Essentials, our customer and partner adoption hub at Webex, by offering customers another way to advance their Webex skills, knowledge, and community. In this blog, you’ll discover an overview of Webex Academy, why joining this program will enhance your Webex experience, and how you can join today. Webex ..read more