Internet technologies have resulted in a proliferation of streaming video platforms, offering consumers an alternative to broadcast and cable TV and posing a major threat to those traditional industries. Subscription streaming services are all the rage now. It gives consumers more options than ever, with an array that includes OTT players (e.g., Netflix), major movie studios (e.g., Disney), cable companies and television networks (e.g., CBS All Access) and telecom operators (e.g., AT&T’s WarnerMedia streaming platform). Finally, new short-form entertainment services such as TikTok and Quib ..read more

Don’t give money to strangers! Australians are being scammed and are losing money.  Somehow when a stranger calls and says, “We’re the Tax Office, you owe us money.  Pay up. With iTunes cards,” people who ordinarily perform and function well in everyday life hand over money to strangers.   What’s the trick? Part of the conman’s trick here is to use technology to make the call more credible.  The scammer tampers with the Calling Line ID so the call looks like it has come from the Australian Tax Office. Scams have increased as more people and organisations use the internet.  Scammers launch cybe ..read more

In a hugely competitive global industry, telecom operators must balance ongoing customer satisfaction against reducing operating costs. Too often, subscale technology investments are made for meager benefits, and automation is bolted on cumbersome processes supported by decade-old systems. Worse still, automation is often implemented without revisiting the underlying customer experience or evaluating what artificial intelligence (AI) could do to improve productivity. The telecom industry runs rife with highly manual, voluminous, repetitive and complex rule-based transactions – things such as o ..read more

Artificial Intelligence (AI) has the potential to revolutionize video, from acquisition through production and distribution to a better engagement and more personalized viewer experience. Maybe the true game-changer for video is the hyper-personalized user experience that wouldn’t exist without AI. IBM’s latest media report highlights how AI let broadcasters and other media companies engage with viewers like never before. Imagine the manual workload broadcasters undertake to compile 10-minute recaps of the dozens of live sporting events taking place daily all over the world. Then, factor in wh ..read more