Customer’s Perspective has Changed Over the Past Few Years, from Offline to Cloud Services. Here’s What’s Next.
Call Center Hosting Blog
by anjani vigha
2y ago
Not too long ago, maybe about 20 years, telephone and physical mails via the post were the primary means of communication. This was how people communicated with one another and consumers with businesses. Businesses, too, catered to this and had systems in place to serve.  Then email happened, and consumer preference changed to it. Businesses […] The post Customer’s Perspective has Changed Over the Past Few Years, from Offline to Cloud Services. Here’s What’s Next. appeared first on Blog | CallCenterHosting ..read more
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VoIP Guide: Everything a Beginner Should Know
Call Center Hosting Blog
by CCH Editor
2y ago
There are many words people come across almost on a daily basis, VoIP being one of them.  To the uninitiated, VoIP may seem like another strange-sounding jargon thrown at them. Many of them may not even know that they have been using VoIP all these years. After all, everyone talks and communicates every day, be […] The post VoIP Guide: Everything a Beginner Should Know appeared first on Blog | CallCenterHosting ..read more
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Cut your Costs this Christmas with VoIP
Call Center Hosting Blog
by CCH Editor
2y ago
After what has been a difficult few years for businesses, the upcoming Christmas season could provide a well-earned boost in profits. With lockdowns being lifted, it is understandable that even though customer spending will increase, businesses still want to save money wherever possible. Savvy business owners can ensure that their profit margins are as high […] The post Cut your Costs this Christmas with VoIP appeared first on Blog | CallCenterHosting ..read more
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What Impact Will 5G Have on Unified Communication?
Call Center Hosting Blog
by CCH Editor
2y ago
Everyone wants answers at the speed of light. Nobody wants to wait and they shouldn’t have to. There are billions of options available in the market. If you fail to respond, the consumer will simply move to the next option they find on Google. Just like when you visit a restaurant, you want to be […] The post What Impact Will 5G Have on Unified Communication? appeared first on Blog | CallCenterHosting ..read more
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Brands Losing Human Touch: How and Why to Humanize CX in the Age of Automation?
Call Center Hosting Blog
by CCH Editor
2y ago
The customer is king.  This phrase has dominated customer experience for a long time. Brands have used different tools to garner attention and retain customer loyalty. Over time, these tools have transformed the world of customer experience (CX).  With the mass adoption of the Internet, these tools provided more access to customers than ever. And […] The post Brands Losing Human Touch: How and Why to Humanize CX in the Age of Automation? appeared first on Blog | CallCenterHosting ..read more
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How AI and Human Judgment can change the way Call Centres Operate
Call Center Hosting Blog
by CCH Editor
2y ago
We know that the customer always comes first. They are why businesses exist and why they continue to be more customer-centric.  However, with the ever-changing customer expectations, the need has gone beyond just serving them. Today, the expectation is to predict customer preferences and influence them suitably.  Successful businesses strive to know the tastes, lifestyles, […] The post How AI and Human Judgment can change the way Call Centres Operate appeared first on Blog | CallCenterHosting ..read more
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How Voice Broadcasting Can Boost Your NGO Campaigns
Call Center Hosting Blog
by anjani vigha
2y ago
The early bird gets the worm. There is constant cut-throat competition between organizations offering similar products or services to the same customer base in this day and age.  Therefore, it only makes sense for these businesses to reach out to customers first instead of waiting for them to discover their services. Marketing has gone through […] The post How Voice Broadcasting Can Boost Your NGO Campaigns appeared first on Blog | CallCenterHosting ..read more
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What Types Of Auto Dialers Are Used In Call Centers
Call Center Hosting Blog
by Jincy Joy
2y ago
While setting up a call center, the businesses need to focus on managing both inbound and outbound calls efficiently. The inbound calls are made by a customer or prospect to gather specific information or resolve a specific problem. The outbound calls, on the other hand, are made by a call center agent or salesperson to […] The post What Types Of Auto Dialers Are Used In Call Centers appeared first on Blog | CallCenterHosting ..read more
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The Importance of Personalization in Customer Service
Call Center Hosting Blog
by Kritagya Pandey
2y ago
ClubSolutions in their article quote Tom Knighton, Conversant Global Practice Lead that “Customer experience is the next competitive battleground. It’s where a business is going to be won or lost.” Delivering high-end, smooth customer service is something that all businesses aim and strive for. Organizations need to keep their customers happy and satisfied. Maintaining cordial […] The post The Importance of Personalization in Customer Service appeared first on Blog | CallCenterHosting ..read more
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4 Benefits of Implementing Cloud Computing in Banks
Call Center Hosting Blog
by CCH Editor
2y ago
Cloud computing is a critical part of the new generation of changes happening in the IT sector. The emergence of cloud-based computing makes it easier for various industries to adopt this technology, and naturally, the banking sector is no exception. At present, a number of banks have migrated to, or are in the process of […] The post 4 Benefits of Implementing Cloud Computing in Banks appeared first on Blog | CallCenterHosting ..read more
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