Retail TouchPoints
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The latest retail news, trends, and reports for retail executives. We cover topics like customer experience, store operations, machine learning, digital commerce, and digital marketing. Our mission at Retail TouchPoints is simply to provide executives in customer-facing roles with relevant, insightful content across a variety of digital mediums.
Retail TouchPoints
2d ago
Retail research and advisory firm Coresight Research has teamed up with NextRivet — a digital innovation consultancy that specializes in retail real estate — to launch CoreRivet, a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations. CoreRivet aims to combine Coresight Research’s expertise ..read more
Retail TouchPoints
2d ago
Wayfair is exiting Germany, where it has operated for 15 years, after failing to turn the company “into a household brand” in the market, according to a letter from Co-founder and CEO Niraj Shah. The shuttering of its German operations will result in the loss of approximately 730 jobs in the country, about 3% of ..read more
Retail TouchPoints
2d ago
PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. The SaaS solution includes capabilities for optimizing digital fulfillment by utilizing dynamic pick paths and real-time inventory data for customizable routes. “gStore benefits our associates and customers alike,” said Greg Fancher, EVP of IT and ..read more
Retail TouchPoints
2d ago
After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing “millions of dollars every year” and was being subsidized “with profits from other parts of the business,” according to a statement from CEO Eric Artz. “Experiences served 40,000 customers in ..read more
Retail TouchPoints
2d ago
Leadership isn’t confined to titles or roles — it’s something we all practice daily, often without even realizing it. Whether deciding how to begin your day, choosing your outfit or managing your to-do list, we all make leadership decisions in small but significant ways. This everyday innate leadership is a far cry from the rigid ..read more
Retail TouchPoints
2d ago
Most product categories have several pillar retailers that rule the vertical. Think about apparel, furniture, grocery and even more niche segments like home improvement, crafting or office supplies — it’s easy to name multiple major retail banners serving each of these categories. But when it comes to weddings — for which services alone brought in ..read more
Retail TouchPoints
3d ago
[Editor’s note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. 13 from 6 to 8 p.m. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to ..read more
Retail TouchPoints
3d ago
Amazon has unveiled a new offering, the Retail Ad Service, which will allow any retailer to easily offer advertising on their digital platforms using the same technology that powers ads on Amazon.com. The service, which is built on the Amazon Web Services (AWS) cloud infrastructure, enables online retailers to show product ads on their search ..read more
Retail TouchPoints
3d ago
Barnes & Noble will open approximately 60 stores this year, according to reporting in the Financial Times (FT). The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones, opened 57 stores in the U.S. and 12 in the UK last year. The retailer currently operates 650 stores. Waterstones Managing Director James Daunt ..read more
Retail TouchPoints
3d ago
Target will launch more than 2,000 items across multiple wellness categories, from functional beverages to beauty, nutrition and even men’s wellness. More than 600 items within this expanded assortment will be Target exclusives, and more than half of the new assortment will be priced under $10. “We understand that wellness is deeply personal, and it ..read more