Patients and practices across the United States have been impacted by the ransomware attack on Change Healthcare that resulted in millions of Americans’ patient data being stolen and suddenly halted the revenue cycle for providers. Vendors like PCC have stepped up to help as independent pediatricians and smaller practices are especially hard hit with interruptions to cash flow. Here are the latest updates from PCC on what we’re doing to help your practice, with additional insights from a new survey published by the American Medical Association (AMA ..read more

Almost everyone is online, and it makes sense that when parents search for a new pediatrician, they’ll turn to the internet for research, where they’ll probably find your online reviews. A negative review — even an old one — can be a misleading impression, while a glowing review can encourage families to arrive at your door. So how can you take your online reviews from sparse to 5 stars ..read more

Optum/Change Healthcare EDI services were disrupted by a cybersecurity issue beginning on February 21, 2024. By February 23, it was evident that the extent of the event’s reach was causing delays in real-time eligibility, electronic claim, and electronic remittance advice processing for a large number of payors.  PCC is working hard to respond to this disruption. This post is an edited version of a message by PCC's Jan Blanchard released to clients and friends of PCC in March 2024 ..read more

In the aftermath of the COVID-19 pandemic, pediatric practice physicians and office managers are facing unprecedented challenges, including labor shortages, competition from hospitals, and managing staff who are just as stressed as they are. While burnout is a complex issue that requires individual solutions and support, practices can benefit from providing structure and communication so that employees feel supported, which could improve staff turnover, patient outcomes, and workplace stress ..read more

The Best in KLAS award for 2024 marks PCC’s 6th consecutive KLAS win in the Ambulatory Services category. Reviews and feedback from pediatricians have made PCC the #1 pediatric EHR, according to KLAS Research.  ..read more

In today's society, drug use among teenagers has become a pressing concern. Pediatricians have an important role: to address this issue and equip parents with the necessary knowledge and tools to detect and prevent drug use in their children. This blog will explore the topic of drug use in teens, drawing upon valuable insights from the Patient Education online library from the American Academy of Pediatrics ..read more

Grief is a universal experience, and when it comes to pediatric care, addressing grief is of utmost importance. The death of a child has a profound impact on families, and healthcare providers, particularly pediatricians, play a crucial role in providing support and guidance through the grieving process. In this article, we’ll explore strategies and insights from the American Academy of Pediatrics (AAP) on how pediatricians can effectively guide children and families through grief, while leaning on their communities to mourn through the loss of a patient ..read more

It’s tough to be the expert in the room when your professional opinions are being resisted. When pediatricians’ best efforts are resisted or worse, ignored, it can be detrimental to the relationship of trust necessary for an ideal medical home. While it’s natural to get emotional about certain topics, noncompliance or defensiveness in response to a physician’s guidance is a result of parents challenging their pediatrician, and not the patient. In this post, we’ll outline a few difficult topics pediatricians commonly run into, including difficult diagnoses, finances, and misinformation, as wel ..read more

Understanding a child’s unique educational needs is essential for their overall development. Individual Education Plans (IEPs) or 504 plans are personalized educational roadmaps designed to support students with diverse learning needs, whether the child struggles with communication, attention, behavior, or another obstacle. Developed collaboratively by educators, parents, and sometimes the students, IEPs outline specific goals, accommodations, and services to ensure every child receives a tailored education. By familiarizing yourself with IEPs, you can contribute to the success and well-being ..read more

PCC is located in the heart of New England, so we’re not strangers to snow and chilly weather, and we’re not afraid of a little ICE… especially when ICE is short for the Immunization Calculation Engine (ICE), a public health open-source solution developed and managed by HLN Consulting. The ICE service launched in PCC EHR in October 2023 and PCC users are already impressed with the speed of its updates, which follow the CDC’s vaccine rules. Keep reading for a look at how ICE came to be and how its open-source nature makes it a great fit for PCC practices ..read more