GenAI arrived to alleviate the pressure and grind of routine tasks, and it did. As McKinsey reported last year, ‘investments in gen AI and analytical AI are beginning to create value.’   But the latest evolution lies in autonomous AI agents—specialized tools that not only take on repetitive tasks but actively manage and orchestrate workflows across departments ..read more

2024 was a landmark year for Generative AI. What went wrong? The answer lies in a step too often overlooked—rigorous testing. It’s no surprise that Gartner predicts 30% of GenAI initiatives will be abandoned by 2025 ..read more

What if we told you that the secret to exceptional customer service in banking doesn’t lie in just having more agents or faster technology—but in the perfect balance between the two? Enter RCBC Credit, a leading financial institution in the Philippines that’s rewriting the playbook on customer service by blending AI-powered chatbots with human empathy ..read more

How AI for Work impacts Employee Productivity Not all disruptions have the same impact. While trends come and go, Generative AI is a once-in-a-generation leap forward. This isn’t just about doing things faster; it’s about reimagining what work can achieve. Traditional productivity tools were designed for yesterday’s challenges. But the nature of work has shifted, and so have the stakes. Hybrid teams, fast-changing priorities, and relentless digital transformation demand a new approach. Generative AI (GenAI) is emerging as the ultimate ally in this quest, not just for efficiency but for a smar ..read more

Choosing the right AI solution is key to shaping your tech stack and optimizing your business processes. In this Complete Guide on Kore.ai vs. ChatGPT, we’ve explored how these two leading AI platforms can enhance your operations, drive efficiency, and scale your business. Here’s a recap of the insights shared in the series: Tech Stack Integration: In Kore.ai vs. ChatGPT: Which AI Best Fits Your Tech Stack?, we discussed how Kore.ai seamlessly integrates into your existing enterprise infrastructure, offering automated workflows across 40+ channels. ChatGPT provides creative power but require ..read more

Legacy chatbots, built on rigid decision trees and basic natural language processing (NLP), often struggle with the complexities of real-world conversations—like multi-part inquiries, abrupt topic shifts, or varied phrasing from customers. These limitations waste valuable time, resources, and revenue. Dialog GPT is a generative AI solution that transforms how AI agents engage with your customers. With this feature, your agents become adaptable, context-sensitive, and aware—improving customer satisfaction, streamlining operations, and driving business growth. AI agents excel by automating comp ..read more

Autonomous AI is no longer a future concept—it’s here, transforming industries. But what makes AI truly autonomous? Agentic reasoning enables systems to move beyond executing tasks to independently solving complex problems, adapting to change, and thriving in uncertainty. Consider an AI agent in e-commerce dynamically adjusting inventory in real time. During Black Friday, it can analyze live sales data, predict demand surges, and reallocate stock from low-performing warehouses to high-demand regions. This dynamic decision-making optimizes operations without human intervention. At its core, ag ..read more

The world of artificial intelligence and agentic AI is evolving quickly. Traditional, deterministic process automation tools like RPA that follow pre-defined, sequential tasks are being replaced by smarter, adaptable agentic AI solutions that can handle nuanced decision-making and uncertainty. The Kore.ai Agent Platform is a no-code agentic AI platform that makes it easy for businesses to automate processes, optimize workflows, and enhance operational efficiency. This is not just a technology upgrade – it’s a shift to a new way of working, solving problems, and driving business outcomes ..read more

The AI landscape is highly competitive, with major players like OpenAI’s ChatGPT and Kore.ai each leading in their respective domains. While ChatGPT excels in natural conversation and content generation, Kore.ai shines in automating complex workflows and integrating seamlessly into business operations. These two platforms serve different purposes—ChatGPT thrives in casual interactions, while Kore.ai drives efficiency across multiple systems. Choosing the right AI partner is crucial; the right fit can elevate your tech stack and streamline operations at scale ..read more

Data overload. Constant change. Growing demands. These are the realities of today’s landscape. Thriving in this environment requires more than traditional tools—it demands smarter, faster ways to make confident, data-backed decisions. So, how can organizations stay ahead, maintain control, and lead with precision? The answer lies in AI Co-Pilots—advanced AI-driven partners that are reshaping how enterprises operate and innovate ..read more