Contacting Google Business Profile Support (Forming Known as Google My Business Support)
Sterling Sky Inc | Local SEO Expert
by Joy Hawkins
1M ago
Things go wrong, questions come up, and sometimes you just need help with your Google Business Profile (formerly Google My Business) account. But how do you contact Google Business Profile support? If you’re looking in your Google Business Profile or Google Business Profile Agency dashboard to contact Google Business customer service and no longer see ..read more
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Do Custom Google Business Profile Services Impact Ranking?
Sterling Sky Inc | Local SEO Expert
by Colan Nielsen
1M ago
Earlier this year we discovered that pre-defined services impact ranking. In addition to pre-defined services, Google allows merchants to add custom services. Naturally, we wanted to test them out to see if they impact ranking as well.  Do Custom Google Business Profile Services Impact Ranking? Here are some ranking grids showing the ranking improvements ..read more
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Why is this site getting 144% more traffic from Google in 2024?
Sterling Sky Inc | Local SEO Expert
by Joy Hawkins
1M ago
When I acquired this site in 2018, a lot of people gave me weird looks and told me this type of site was dying. “Joy, who uses forums anymore?”. Well according to traffic in the last 30 days on the Local Search Forum, the answer to that question is: A lot. To be more specific ..read more
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Is That Google Calling or is it a Scam?
Sterling Sky Inc | Local SEO Expert
by Erin Jones
1M ago
Beware of Google Business Scammers! Business owners receive seemingly countless calls, most of which are legitimate. Unfortunately, scammers are getting better and better at emulating those legitimate calls in order to take advantage of business owners. Truecaller, the maker of an app that blocks spam calls, estimates that nearly 70 million Americans lost nearly $40 ..read more
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How to Add & Remove Managers from Your Google Business Profile
Sterling Sky Inc | Local SEO Expert
by Colan Nielsen
1M ago
If you are a business owner or a marketer who manages Google Business Profiles (GBP) you must know how to add and remove owners and managers of your GBP. Before we dive into the instructions to add and remove listing managers, here are a few key concepts to be aware of. Only owners can add ..read more
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The New Google Business Profile Reinstatement/Appeal Process
Sterling Sky Inc | Local SEO Expert
by Colan Nielsen
1M ago
Unless you have been living under a rock, you’ve probably heard that a new reinstatement process rolled out to the European Union in 2023. Ben Fisher wrote about it back in September. SEOs and business owners have been wondering when the new appeal process would roll out to North America. New Appeal Process Now in ..read more
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The Openness Algorithm Update: Your Top Asked Questions Answered
Sterling Sky Inc | Local SEO Expert
by Joy Hawkins
2M ago
Google recently rocked the world of Local SEO by launching an update that made some pretty significant changes to the local results. We’re going to address some of the top questions we’re getting asked about how the Openness algorithm update works and what you should do about it. Should I Change My Hours? You should ..read more
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Google Just Confirmed the Openness Algorithm Update
Sterling Sky Inc | Local SEO Expert
by Joy Hawkins
2M ago
Google just confirmed the first local algorithm update in 2 years. To be clear, we think there have been several updates since 2021 but it’s pretty uncommon for Google to announce or confirm updates to the local algorithm. We spotted some massive ranking changes and published an article about them on December 7, 2023. That ..read more
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Optimizing Data Integrity: Integrating GA4 with Third-Party Booking Platforms
Sterling Sky Inc | Local SEO Expert
by Erin Jones
2M ago
Should you hook up GA4 with a third-party booking platform? Yes! If you don’t, you’ll have massive gaps in your data, and we all know, bad data leads to bad decisions. This will allow you to not only track when users click from your website to the third-party platform but also let you know if ..read more
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Google Just Added a NEW Local Pack Ranking Factor
Sterling Sky Inc | Local SEO Expert
by Joy Hawkins
2M ago
Recently, on the Local Search Forum, there was a thread from several business owners who were seeing abnormal map pack ranking fluctuations since the November 2023 core algorithm update. They were seeing drastic differences in rankings based on the time of day: “Rankings significantly dropped overnight. The position dropped from 1 to 10, and further ..read more
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