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MyCustomer

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MyCustomer.com is the leading online resource for customer service and customer experience professionals. We have been sharing news, practical advice, best practices, case studies, and resources for nearly two decades, covering every facet of customer experience management.

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MyCustomer

by RhysFisher

8M ago

ManagementJoin the CX Today Community ..read more

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How to stop customers changing their minds

MyCustomer

by RhysFisher

9M ago

Voice of the CustomerHow to stop customers changing their minds ..read more

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What can Disneyland teach us about the customer journey?

MyCustomer

by RhysFisher

9M ago

EngagementWhat can Disney teach us about customer journeys ..read more

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Is your business ready for machine customers? ‘Customer Experience 5’ book excerpt

MyCustomer

by RhysFisher

9M ago

TechnologyMachine Customers: ‘CX 5’ book excerpt ..read more

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Why communication is critical to CX success

MyCustomer

by RhysFisher

9M ago

DataWhy communication is critical to CX success ..read more

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Joey Tan: The future of CX in banking

MyCustomer

by sabinegroven

9M ago

ManagementJoey Tan: The future of CX in banking ..read more

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The three top trends that will shape customer service and support in 2024

MyCustomer

by RhysFisher

9M ago

Technology3 trends that will shape customer service in 2024 ..read more

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Corin Mills: “It is down to us, not our customers, to make the journey as easy as possible for them.”

MyCustomer

by RhysFisher

9M ago

Voice of the CustomerReimagining CX: Corin Mills, MOO ..read more

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Supporting vulnerable customers through the energy price cap increase

MyCustomer

by RhysFisher

9M ago

Voice of the CustomerSupporting vulnerable customers in a crisis ..read more

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10 of MyCustomer's most popular articles of 2023

MyCustomer

by RhysFisher

9M ago

Voice of the Customer10 of MyCustomer's most popular articles of 2023 ..read more

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