Diversity pays: How a focussed community is diversifying the Payments sector Karishma Panda 30 November 2023 Facebook Twitter Linkedin The McKinsey Workplace Report 2023 put it plainly: “women’s representation is not keeping pace”. This wasn’t just another report to gloss over; it was a wake-up call for us all. In an effort to effectively contribute to change, Capgemini Financial Services is humbled to be hosting an event in the UK with a game-changing community that seeks to empower women in the Payments industry. Sharing ideas and challenges with other people is one of the most im ..read more

Exploring use cases for Data Driven Customer Experience (CX) within Automotive sales and service Richard Pay, Wilson Gong, Rebecca Rusby Nov 29, 2023 Facebook Twitter Linkedin In this blog we’ll be exploring how Data Driven Customer Experience (DDCX) uses the following set of techniques to unlock the potential of data to solve business problems. Leveraging DDCX techniques to solve business problems: Personalization – Personalize customer engagement and drive lifetime value. Deliver personalization across self-serve portals, customer service agents, and marketing communication ..read more

Faster SONiC builds for effective CI / CD processes Thovi Keerthi Kumar Nov 28, 2023 Facebook Twitter Linkedin How to make faster builds of SONiC images to enable Agile engineering and efficient CI / CD practices One of the puzzling things about SONiC is the enormous amount of time required to compile and build an image for a white box. About a year back, this was anywhere between 24 to 36 hours, depending upon the speed of your system and internet connection. In recent releases, this has come down to 10 to 12 hours. This is still a problem for many companies that rely on Agile pr ..read more

INTRODUCTION TO DATA DRIVEN CUSTOMER EXPERIENCE (CX) WITHIN AUTOMOTIVE SALES AND SERVICE Richard Pay, Wilson Gong, Rebecca Rusby Nov 28, 2023 Facebook Twitter Linkedin The Automotive sector faces many challenges over the next decade as it grapples with the creation of new business models, evolving customer expectations and the shift to net zero. The current OEM, dealer and customer ecosystem is characterized by fragmented and siloed processes, applications, and business drivers. Over a series of blogs, we will discuss how these business challenges can be met by putting the customer ..read more

CAPGEMINI AND UK’s ELECTRICITY SYSTEMS OPERATOR NAMED CUSTOMER EXPERIENCE CHAMPIONS AT PING IDENTITY EXCELLENCE AWARDS 2023 Andrew Critchley 28 Nov 2023 Facebook Twitter Linkedin Ping Identity’s annual Identity Excellence Awards honor the best identity and access management (IAM) projects around the globe, with Capgemini’s win showcasing our ability to exploit the very latest capabilities from Ping Identity to deliver secure and engaging customer experiences. Ping Identity, leaders in intelligent identity and access management (IAM), announced the winners of its seventh annual Ident ..read more

The paradox of electric cars and how France is taking a lead Emmanuelle Bischoffe-Cluzel Nov 27, 2023 Facebook Twitter Linkedin We all know that there’s more to automotive sustainability than engine emissions – but until now other aspects have tended to be sidelined Recently, however, France has modified the ecological bonus, its scheme incentivizing the take-up of electric vehicles (EVs), to reflect a broader view of sustainability. In my previous blog article, I outlined the considerable progress that has already been made in reducing carbon emissions from cars on the road. I poi ..read more

Tackling the paradox of electric cars Emmanuelle Bischoffe-Cluzel Nov 27, 2023 Facebook Twitter Linkedin Governments and regulatory bodies have already made major progress with setting automotive sustainability policy, and automotive companies have taken huge strides toward implementing it, notably through the electric vehicle revolution Now, however, it’s time to broaden the focus. In this blog article, the first of two, Emmanuelle Bischoffe Cluzel, Capgemini Vice President and Sustainability Lead – Global Automotive Industry, surveys the story so far, and introduces a recent Fren ..read more

From Wearable Walking Assistants to AI-Powered Heart Predictions and Sustainable Hydrogen Cars Alex Bulat Nov 24, 2023 Facebook Twitter Linkedin Friday. What did you miss in tech this week? Prepared by my beautiful emerging technologies team! Researchers developed a wearable robot that assists people with walking – Researchers at Chung-Ang University in South Korea introduced a new wearable robot designed to assist humans having difficulties walking due to aging, muscle weakness, surgeries, or specific medical conditions; by focusing on the frontal plane of a human bo ..read more

Why All Products Need a Software Product Engineering Strategy Todd O’Mara Nov 22, 2023 Facebook Twitter Linkedin Software is critical to customer value and loyalty, new business models, and revenue generation. The time to pursue software product engineering is now. In 2011, venture capitalist Marc Andreessen famously wrote that “software is eating the world.” Some 12 years later, Andreessen’s vision has become a reality. Some might say software is eating the universe.  Software has become the cornerstone of how we work, live, and play. Every major enterprise today relies he ..read more

Innovate to differentiate: Leveraging private wireless networks for demanding use cases  Dr. Derek Long Nov 20, 2023 Facebook Twitter Linkedin Innovate to differentiate: Leveraging private wireless networks for demanding use cases  Private networks are emerging as a prime strategic avenue for enterprises to leverage innovation into their infrastructures and fortify their operations against the uncertainties of a rapidly changing technological landscape.   Connectivity has become crucial to success, making enterprises increasingly reliant on their technological pla ..read more