As NLP evolves, so does modern search. Here's how they combine as NLP search engines, and how it impacts the way we search online ..read more

It’s been more than a decade since Oracle shelved Endeca search. Still using it? You're missing out on a lot. Let's unpack ..read more

Building intelligent search with Apache Solr is surely easier than how we used to build search — right? Not quite ..read more

The best search experience is one that’s natural and intuitive. Today, that means unified search. Here’s what we mean by that term ..read more

Are you harnessing the power of a no code contact center? Here's how low code and no code can create AX so agents can focus on CX ..read more

Does your ecommerce experience match in-store? The one thing that can set it apart is a great recommendation system. Here’s what to look for ..read more

Content discovery is inherently linked to good online experiences. The content discovery process involves users searching for relevant content on your owned digital channels. This typically means your website, but can also include user portals, content hubs, social media, and every place where your content lives.  Search plays a key role in content discovery, especially when you want to drive conversions. After all, up to 30 ..read more

Retailing has been a roller-coaster ride since COVID-19 prompted stay-at-home orders around the world in March 2020. Non-essential stores, from fashion and furniture to department stores and jewelers, were forced to close their doors for months, then change their operations to accommodate masking, social distancing, and intense sanitation. Grocers and mass merchandisers that stayed open quickly implemented buy online, pickup at curb (BOPIC) services, and ..read more

How does your digital self service strategy look these days?  More customers are doing their problem-solving online than ever before, with Gartner reporting that 70% prefer self-service tools. Even for those who prefer to pick up their order in-store, the opportunity to connect with their favorite brands digitally is a significant one. They may research, place orders, and even discover ways to get a refund ..read more

Struggling to flush out excess inventory? You aren’t alone.  According to Marketwatch, the Inventory-sales ratio for general merchandise stores spiked to a 15-year high. The mangling of the supply chain has created havoc on the inventory side. Retailers tried to keep up with demand when we were all huddled in our homes, then containers became moored in ports, and by the time inventory hit the ..read more