What does vaporwave, a digital aesthetic born in the 2010s, have to do with banking? Everything, for a fintech firm trying to visually distinguish itself from traditional firms. In the early 2010s, vaporwave, a new digital aesthetic and microgenre, emerged from an interest in the 80s and 90s early internet culture and retro consumer advertisements. More than just a music genre firmly rooted and emergent solely through the internet, vaporwave plays into consumerist fears and responds to the oversaturation of advertisements in daily life. These themes and feelings emerge as an aesthetic emulatin ..read more

Insurers examine MVR, independent agents, and fairness in pricing at the 2024 AIR Conference The auto insurance industry is the midst of a difficult few years. In 2022, the industry’s net combined ratio was 111.8%, the worst in the last 27 years…until 2023 when it ticked up to 112.3%. In response, auto insurance carriers began raising rates substantially, and in 2023 the ten largest auto insurance companies in the country each raised rates in the double digits and all but two ended the year with higher rate increases than the prior year. With this struggle as the backdrop, Corporate Insight r ..read more

Learning to Play the Game of Life: How Games Can Help Address Low Financial Literacy and Boost Engagement In the game of life, cashing out on a successful retirement is dependent on having the knowledge, skills and confidence to set and manage financial goals. However, low levels of financial literacy among retirement savers remains a major pain point within the industry. To address this, recordkeepers employ a number of strategies, such as bolstering educational resources, expanding contextual and supplementary help resources, and providing targeted content to boost literacy. The best path to ..read more

In March, CI’s Brokerage team published an Industry Spotlight Report that detailed some of the biggest recent acquisitions and mergers within the brokerage industry. The report highlighted seven firm transactions, identifying various factors including communications related to the transaction and the implementation of new features and capabilities. As a preview of this recent report, this Insights post will recap two impactful acquisitions that have taken place in the past few years and discuss how those transactions strengthened firm capabilities. Charles Schwab Acquires TD Ameritrade In Octo ..read more

As healthcare becomes increasingly patient-centric, pharmacy firms have the opportunity to reimagine the customer experience with innovative patient-first mobile apps. User-focused mobile experiences can drive both meaningful engagement and superior patient outcomes. A crucial element of this digital pharmacy evolution lies in the strategic deployment of intelligent notification and reminder capabilities. Notifications and reminders are particularly valuable for managing prescriptions and improving health outcomes. According to our recent pharmacy consumer analysis, as explored in our May 16 w ..read more

Login, as one of the few tasks that users perform every time they interact with a platform, is a pivotal aspect of the user experience. Relatively new functionality—such as Face ID and Apple Keychain—has streamlined the process and makes typing and remembering usernames and passwords feel burdensome in comparison. While passwords were once thought to be an unavoidable pain point, users now expect a seamless login experience without sacrificing security. Better login options can even push users to mobile apps: A recent CI survey found that biometric login options was a top driver of mobile app ..read more

Corporate Insight recently attended the fifth annual InsurTechNY Conference in Manhattan, an event packed with brilliant attendees striving to solve some of the most difficult insurance conundrums with cutting edge technology. The first quarter of 2024 is already in the books and insurers are still facing down many of the same challenges—inflation, rising car thefts, more powerful severe convective storms—that resulted in a tough 2023. It was therefore uplifting to attend an event focused on solutions and learn about actionable steps that have already been taken in the personal lines, life ins ..read more

Complete the form below to access our webinar recording and slide presentation on cost estimator tools in the U.S. healthcare space. We explore best practices from three recent reports examining cost estimation from the perspective of plan users, pharmacies and health systems. With increasing legal pressure for price transparency, cost estimator tools are more important than ever. Firms can use these tools to cultivate user trust, increase member engagement and enhance their digital experiences. Pulling from three healthcare reports, as well as proprietary consumer survey data, this webinar ..read more

Asset management firms can learn from out-of-industry examples of account aggregation to increase client engagement Account aggregation tools, particularly those that allow users to add external accounts, are an increasingly popular offering across the financial services industry. These aggregation features allow users to gain a holistic picture of their financial wellness. While fund issuers typically allow investors to link external accounts as only a funding source for investments, our recent Asset Management Monitor – Investor External Account Connection report (subscription required) reve ..read more

Healthcare firms communicate with affected users about security after third-party hacks Change Healthcare, a company that provides tools and technologies to healthcare facilities and insurance plans owned by UnitedHealth Group through its Optum unit, experienced a ransomware attack that widely affected the digital healthcare landscape this February. The attack made numerous headlines, with major news outlets such as Bloomberg and CNBC reporting on it. “It is definitely the worst [hack] to ever hit the healthcare sector in the US . . . It’s one that has an immediate and deleterious impact on p ..read more