AI is on everyone’s minds these days. ChatGPT3 and OpenAi have brought what’s possible to the mainstream in a way we haven’t seen outside of movies before. If you’ve spent any time following the trends online, there’s a lot of praise for what’s possible, what could be possible, and what will be possible over the next few years thanks to increasingly powerful AI tools. But what, if anything, does that mean for you and your IT infrastructure needs?  How is AI being used in IT management? There’s a good chance that AI is already being used to help manage your tech stack in some way, you just ..read more

Microsoft’s office suite (now called Microsoft 365) has come a long way from its early days as a word processor and spreadsheet platform. These days, Microsoft 365 is a powerhouse of productivity tools that handle everything from word processing to email and everything in between. With all the products and features that come bundled into Microsoft 365, it can be easy to miss some that can change the way you (and your company) work. The 6 best Microsoft 365 features and products There are more than 20 different products tied to Microsoft 36, so we can’t cover everything here. But these feature ..read more

It seems we hear new stories about cybercrime every day. The stories range from huge ransomware attacks on hospitals to city infrastructure being compromised. It might seem like this isn’t something that you and your business need to worry about, but it matters more each day. Customers need to know that your business (and by extension, their data) is safe and secure when they’re doing business with you. It doesn’t matter if you’re a small ecommerce or a large sports organization. Trust matters. What is digital trust? Digital trust is creating confidence among customers, users, and employees t ..read more

Digital transformation is one of those business processes that should be top of mind at all times. Not only does it give you better tools to run your business, but it also provides you with ways to save money, without sacrificing customer support. The challenge, however, can be to figure out what you should be focused on in any given year, especially when that year comes with an economic downturn. We’re always watching the industry and paying attention to what’s happening, to help you better understand the trends and which ones you should be focusing on. Key trends in 2023 The next 12 or so m ..read more

The chances of your business being hit by a cyberattack are pretty high in 2023. Researchers found that ransomware attacks alone increased by 150% in 2020 and things haven’t gotten any better in the last couple of years. What this means is that it’s no longer enough to rely on cybersecurity to protect your business. You need something in place to help ensure your business doesn’t suffer and that your customers can continue to trust your organization. This can be hard in the aftermath of a cyber incident, but the good news is that cyber insurance can help. What is cyber insurance? Cyber insura ..read more

As we get deeper into 2023, the trends that are going to guide us through the year are starting to solidify. We’ve been tracking these trends as they develop and have noticed some interesting things. The big obvious trend is AI, particularly since the release of ChatGPT3. This is going to help define the industry (many industries, in fact), but is still in the early stages. There have been a lot of good examples out there, but also a lot of cautionary tales. It’s still too early to tell how this is going to help managed services providers. Beyond that, however, here’s what we see being the ma ..read more

When it comes to cybersecurity, the best time to improve coverage and protection is before you get attacked, not after. If you take a reactive approach, you’re effectively waiting until someone steals from you to make things better. The problem with that is that you’ve already been affected by the problem. Your customers will be concerned that you can’t keep their data safe and, not only that, but you run the risk of regulatory sanctions. It’s one of the reasons why we focus so much on cybersecurity. The more you’re aware of what you can do to stay protected, the more likely you are to be pro ..read more

Sometimes, the biggest missing piece from your IT program is a master strategy. They are the policies and ideas that guide you through every step of managing your technical needs, from provisioning to implementation. Without an overarching approach, you risk implementing tech solutions that don’t have the best needs of your end user in mind. It doesn’t if you consider the end user to be employees, customers, or anyone else who relies on you, without tools that meet their needs, you’re creating an unsatisfying experience. What is ITSM? IT Service Management (ITSM) is a strategic approach to im ..read more

We’re a few weeks into 2023 and for most businesses, it means it’s time to take stock of their plans for the new year. One of the biggest advantages of a new year is that you’ve got a chance to look back at everything and see what’s been working for you and what isn’t, especially from a technology perspective. It’s a good time to assess the tools you used or tried over the year and figure out what has helped you reach your strategic goals and which left a little something to be desired. Plan your productive year Odds are, you’ve got some plans already in motion for this coming year. Initiativ ..read more

If there’s one trend in cybersecurity, it’s that attacks are always on the rise. And, to make things even more fun, attacks are growing in sophistication as they increase. Data shows that in Q3 of 2022 there was a 28% increase in global attacks compared to the same time in 2021. If you break it down further, there are more than 1,130 attacks weekly. As a result of these trends, there is an increased need to take an approach to cybersecurity that is equally sophisticated. The emergence of Zero Trust and SASE has become an attractive solution for organizations looking to reduce security risks a ..read more