Most companies have multiple statements—a mission, purpose, and core values. The problem with having numerous statements is that employees can’t keep track of them or remember them. The one statement that all world-class customer experience organizations have in common is they all have a customer experience action statement that they make sure every one of... Read Full Article The post What all World-Class Customer Experience Brands Have in Common appeared first on The DiJulius Group ..read more

“Great leaders make the world a better place; they are willing to do what it takes, make the necessary sacrifices, and rally others to do the same.” The Critical Importance Our Work Plays in Our Meaning and Purpose A study of Shell Oil employees found that those who retired at 55 and lived to be... Read Full Article The post How To Motivate Today’s Workforce appeared first on The DiJulius Group ..read more

HR Like a Boss     Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and author of HR like a Boss.   Learn How John got into the HR world How john defines HR Why he wrote HR Like a Boss The cornerstones of... Read Full Article The post 172: HR Like A Boss appeared first on The DiJulius Group ..read more

Have you ever been accused of becoming a freak?  Maybe you should be flattered…   Chief Revolution Officer John DiJulius sits down with David Rendall, an author, leadership expert, speaker, podcaster, husband, father of three girls, ultramarathon and Ironman athlete, and the highest-rated speaker at the 2023 Customer Service Revolution conference. Learn What the Freak... Read Full Article The post 171: Becoming a Freak appeared first on The DiJulius Group ..read more

Is it possible to connect and lead GenZ’s the same way you have commanded other generations? In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian.  After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching... Read Full Article The post 170: Leading Gen Z’s appeared first on The DiJulius Group ..read more

A Selling Experience Formula Selling has never been more difficult in today’s crowded market, where it is hard to tell one company, service, & product from another. A great company must train its sales teams to differentiate within the first few moments of contact with a potential buyer through the entire sales process. You are... Read Full Article The post The Formula That Turns Selling Into An Experience appeared first on The DiJulius Group ..read more

Today’s illiterate are those who are unable to make connections with others   This blog will answer the following four questions: What are soft skills, and should we call them? Which service aptitude skills are most important for customer-facing employees to deliver an expectational customer experience? Which of the nine service aptitude skills can improve... Read Full Article The post The Most Important Customer Service Skills Your Employees Need to Have appeared first on The DiJulius Group ..read more

Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring employees to lead extraordinary lives. Discover how... Read Full Article The post 169: Leaving a Leadership Legacy appeared first on The DiJulius Group ..read more

What type of inheritance will you leave your loved ones? Are you just leaving them paper? I love this 1-minute video clip by Tim Tebow on what we leave behind for our loved ones.   “Paper ain’t going to change a lot of lives, but purpose is.” –Tim Tebow   Why Customer Experience is Still... Read Full Article The post How Jeff Bezos Proved his Leaders Wrong appeared first on The DiJulius Group ..read more

  *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth   “Your vision needs to be your wildest dream of the impact your organization can have on the world.” Great leaders are paranoid that there is a better way to do something... Read Full Article The post LEAVING A LEADERSHIP LEGACY appeared first on The DiJulius Group ..read more