The DiJulius Group
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The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.
The DiJulius Group
2d ago
Want the secrets to standing out in a crowded market and captivating your customers? On this episode of The Customer Service Revolution, get ready to change your business as guest Jaynie Smith analyzes the stark reality that many CEOs are in the dark about their competitive edge. John’s conversation with Jaynie dives into customer-centric strategies,... Read Full Article
The post 149: What is Your Competitive Advantage? appeared first on The DiJulius Group ..read more
The DiJulius Group
6d ago
CNBC reports in an article, How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages, there is a strong likelihood that artificial intelligence is scrutinizing your communications on platforms like Slack, Microsoft Teams, Zoom, and similar apps. Major corporations like Walmart, Delta Air Lines, T-Mobile, Chevron, Starbucks, Nestle, and AstraZeneca, have enlisted... Read Full Article
The post Businesses Monitoring Employee Communications appeared first on The DiJulius Group ..read more
The DiJulius Group
1w ago
Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher. This episode of The Customer Service Revolution explores the surprising similarities between dating and professional relationship-building. Discover how mastering connections is about finding love and inspiring teams, retaining employees, and revolutionizing customer engagement. From the power of... Read Full Article
The post 148: Find Out What Dating and Customer Service Have in Common appeared first on The DiJulius Group ..read more
The DiJulius Group
1w ago
AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into... Read Full Article
The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group ..read more
The DiJulius Group
2w ago
Unleash the full potential of your customer service team and lead your business to new heights with Scott Greenberg, the acclaimed author, and former Edible Arrangements franchisee, as he shares his playbook for excellence in leadership. On this episode of The Customer Service Revolution, prepare to change your understanding of team dynamics and customer experience... Read Full Article
The post 147: Stop the Shift Show appeared first on The DiJulius Group ..read more
The DiJulius Group
2w ago
#1 Predictor of a Child’s Lifetime Income / Howard Schultz Tell Starbucks’ Leaders They Lost their Soul / Wendy’s Walking Back Surge Pricing Strategy / No Dreams Left Behind Retailers Ditching Self-Checkout Lanes Industry giants such as Costco, Walmart, Target, Kroger, and Dollar General are reversing their strategy on the self-checkout lanes. For the past... Read Full Article
The post Too Much Technology Results in Customer Dissatisfaction appeared first on The DiJulius Group ..read more
The DiJulius Group
3w ago
When a child’s future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, JKatie Eichenauer of Believe in Dreams joins John. We unwrap the emotions of transforming childhood trauma into triumph. Their discussion ventures into the stories of children rising above their circumstances, revealing... Read Full Article
The post 146: No Dreams Left Behind appeared first on The DiJulius Group ..read more
The DiJulius Group
3w ago
The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group ..read more
The DiJulius Group
1M ago
Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We contrast the... Read Full Article
The post 145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage appeared first on The DiJulius Group ..read more
The DiJulius Group
1M ago
Your Company’s Biggest Expense is Unhappy Customers What is a better investment—advertising or customer service training? One study showed that organizations worldwide spend $500 billion per year on advertising compared to only $9 billion to customer service training. That’s a pretty big disparity. If companies focused on solutions to improve customer service and making their... Read Full Article
The post Solutions to Improve Customer Service appeared first on The DiJulius Group ..read more