AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.” The quote by noted … AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care Read More » The post AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care appeared first on Hodusoft ..read more

From Fragmented to Streamlined: How IP PBX Integration Enhances Hospital Management Systems? For hospitals and healthcare organizations, ensuring the right care for patients is at the heart of everything they do and every strategy they design. Hospitals not only need to focus on treating and curing patients but they also need to ensure that they … From Fragmented to Streamlined: How IP PBX Integration Enhances Hospital Management Systems? Read More » The post From Fragmented to Streamlined: How IP PBX Integration Enhances Hospital Management Systems? appeared first on Hodusoft ..read more

The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future HMO contact centers are organizations or dedicated departments that handle queries and issues related to Health Maintenance Organizations (HMOs). This type of contact center usually provides support for appointment scheduling, medical advice, and appropriate medical services. HMO contact centers also play a … The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future Read More » The post The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future appeared first on Hodusoft ..read more

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people. In the digital age, as more and more people entrust e-commerce companies with … Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles Read More » The post Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggle ..read more

How The Right Call Center Solution Can Enhance E-commerce Sales? If you ask yourself, “Which sectors need call centers more than others?” you’ll realize that the e-commerce industry would be one of the few to appear on the top. That’s because everything in e-commerce, starting from placing orders to making payments, is tech-driven and powered … How The Right Call Center Solution Can Enhance E-commerce Sales? Read More » The post How The Right Call Center Solution Can Enhance E-commerce Sales? appeared first on Hodusoft ..read more

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like … The Current State of AI in BPO Contact Centers Read More » The post The Current State of AI in BPO Contact Centers appeared first on Hodusoft ..read more

The Rise of India’s BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. In it, he has essayed the role of India’s Business Process Outsourcing (BPO) industry in not only enhancing the country’s economic … The Rise of India’s BPO Industry: Key Factors Driving Success Read More » The post The Rise of India’s BPO Industry: Key Factors Driving Success appeared first on Hodusoft ..read more

Employee Attrition : Types, Reasons, Effects, and Strategies to Control What comes to your mind when you read the term “employee attrition?” Big Quit? The Great Resignation? Mass Layoffs? Quite Quitting? Recession? Even though, in the last few years, employee attrition has become a huge concern for many organizations, particularly the ones in the call … Employee Attrition : Types, Reasons, Effects, and Strategies to Control Read More » The post Employee Attrition : Types, Reasons, Effects, and Strategies to Control appeared first on Hodusoft ..read more

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community. As per a recent stat, there are 2.71 billion online shoppers around … All You Need To Know About Inbound Call Center for E-commerce Read More » The post All You Need To Know About Inbound Call Center for E-commerce appeared first on Hodusoft ..read more

Effective Strategies for Enhancing Customer Retention in Call Centers “When the customer comes first, the customer will last.”  This quote by Robert Half, one of the pioneers of specialized staffing services and the founder of the global human resource consulting firm bearing his name, is the shortest answer to the question “How to improve customer retention in call centers?” But retaining customers is not as easy and simple as it sounds! You would be surprised to know the sheer number of companies across industries struggling to retain customers. As per a report, at 56 percent, the w ..read more