http://www.RonKaufman.com/subscribe Want to build trust and well-being in your organization, even in an age of anxiety and uncertainty? ​ ​ As a leader, it's up to you to build an organization that provides a sense of stability and reassurance to your customers, employees, partners, colleagues, and communities.​ ​ But how do you build genuine connections in an age of quick opinions and assumptions? ​ ​In a world that keeps changing faster and faster? By cultivating a culture of openness, curiosity, and a willingness to engage in meaningful conversations.​ ​ When you prioritize this kind of cul ..read more

http://www.RonKaufman.com/subscribe The world of business is changing rapidly and customer expectations are higher than ever before. To stay ahead of the curve, you need to build a service culture that doesn't just satisfy customers, but delights them! ​ ​ And the key to doing that is understanding how your customers experience your service, and this is where the Six Levels of Service comes in!​ Use this framework to gain a deeper understanding of your service through the lens of your customers. This knowledge enables you to significantly enhance customer loyalty, differentiate your brand from ..read more

A wide-ranging, history-sharing, life-reflecting conversation with Dan "Stork" Roddick. For more of Dan's reflections and appreciations online, enjoy this selection of links, and search for Dan's name online. Enjoy! https://skydmagazine.com/2015/07/ultimate-history-an-interview-with-dan-stork-roddick/ https://shopledgestone.com/blogs/news/dan-stork-roddick-ama?srsltid=AfmBOorGU2PITve2yLlKUtH-GkyShc8BFig618Ey-HJzOtY2Gpig7m1B https://www.frisbeeguru.com/episode-43-dan-stork-roddick-one-inductee-disc-hall-fames ..read more

http://www.RonKaufman.com/subscribe Want to know what sets industry leaders apart from the rest? ​ World-class organizations stand out because they are always adding more value to their service offerings.​ ​ How do they achieve this?​ ​ By tapping into their leaders’ and teams’ passion and expanding everyone's expertise! When you and your people are genuinely enthusiastic about what you do and have deep knowledge in the field... Magic happens!​ ​ Your organization will start to create innovative solutions that wow customers, build trust and loyalty through authentic interactions, drive continu ..read more

http://www.RonKaufman.com/subscribe Your organization’s success depends on trust. Here’s what I mean. ​ ​People, organizations, and governments who don’t trust one another are stuck. They’re worried about protecting themselves, and they’re not willing to take actions that might make them vulnerable.​ ​This is kryptonite for your business. To remain proactive, agile, responsive, and successful, your organization needs the trust of its employees, customers, partners, vendors, regulators, and the communities in which it operates.​ ​With trust, people are willing to share ideas, take risks, explor ..read more

http://www.RonKaufman.com/subscribe Your organization’s success depends on its ability to build and maintain a strong team. But finding and keeping talented, dedicated employees is more challenging than ever. Organizations have to manage changing employee expectations, multigenerational workforces, increasing cost pressures and a competitive labor market.​ ​ So how do leading organizations address these problems – while building a loyal team of top talent? They build cultures that attract, engage, retain, develop, elevate and appreciate the best of the young talent in the world!​ ​ In other wo ..read more

http://www.RonKaufman.com/subscribe What do your employees' performances and retention rate say about your leadership style? Too many people in management positions think their job is to "manage." But in reality, when the people in these positions educate and empower the people they lead instead, they end up seeing better performance and higher retention rates than the “managers.”​ So how do you do this? Focus on providing more value to your team members! And you do this by investing in their growth and well-being.​ ​This could look like:​ ​- Offering mentorship programs​ - Ensuring a healthy ..read more

http://www.RonKaufman.com/subscribe Want to know one of the easiest keys to truly exceptional service? Here’s a hint: It’s not about you. You and your teams can easily create unforgettable experiences with a simple shift in focus to the other person! More specifically, to the future well-being of the person you’re serving. ​ ​When you prioritize the well-being of others, amazing things happen.You’re no longer focusing on yourself – on whether you’ll make the sale or avoid a mistake. Instead, you make a genuine and authentic connection. And this builds trust and loyalty with the person you’re s ..read more

http://www.RonKaufman.com/subscribe What is the secret to differentiating your organization in a crowded market? Technology has leveled the playing field in the world of business. Today quality products and quick delivery are no longer exceptional. Your customers expect no less from you or your competitors. ​ ​To exceed customer expectations, your organization needs to operate from this principle: Service is taking action to create value for someone else. I came up with this definition of service 30 years ago. And hundreds of organizations have used it to uplift their service, win loyal custom ..read more

http://www.RonKaufman.com/subscribe In an age dominated by technology, where does human interaction fit into the customer experience? As we’ve journeyed from fax machines to automated voice messages to now AI and chatbots, technology has drastically transformed how we serve customers. ​ ​And the benefits have been far-reaching. Technological advances have enhanced customer service by streamlining operations and providing fast, consistent responses. This ensures efficiency across numerous interactions.​ ​But even in this digital age, there are critical moments when only a human touch will do. I ..read more