Intercom Blog
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Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.
Intercom Blog
1d ago
In our latest “Response Time” interview, we ask Robb Clarke, Head of Technical Operations at RB2B, about his greatest productivity hack, which movie robot he'd choose as his AI sidekick, and more ..read more
Intercom Blog
1w ago
Every team's journey to getting comfortable with AI-first customer service will look different. Here are steps support leaders can take to set their teams up for success ..read more
Intercom Blog
1w ago
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era ..read more
Intercom Blog
2w ago
In our latest “Response Time” interview, we ask Trevor Kimball, Support Team Manager at MultiTracks.com, about the most valuable thing working in customer service has taught them, and more ..read more
Intercom Blog
2w ago
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows ..read more
Intercom Blog
1M ago
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service ..read more
Intercom Blog
1M ago
In our latest “Response Time” interview, we ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more ..read more
Intercom Blog
1M ago
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more ..read more
Inside Intercom
1M ago
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost ..read more
Inside Intercom
2M ago
In our latest “Response Time” interview, we ask With Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more ..read more