In which locations across the USA does Bread Financial operate its contact centers? Have any of their centers been shut down? If so, what happened to the employees? Have they transitioned to remote work, or has the work been outsourced? Is Bread Financial outsourcing or offshoring its contact center work to another country? submitted by /u/nugget_fries [visit reddit] [comments ..read more

What has been the worst thing a customer has said to you while on the clock? Hello to you on Reddit I just needed somewhere to vent. I work at a company and I’ve worked in the customer service industry for almost 9yrs and I’ve been through a lot and delt with my fair share of shitty customers. So my day went well it dragged but it was all fine till the last 30min of work ofc it had to be at the end of my shift. I was closing some registers with my guard and we past by another department that needed help. I paged overhead and asked for backup since I wasn’t able to as I had money with me and p ..read more

I would want to read how tips on CX from experts, any books or articles that you guys would recommend for a fresh graduate? submitted by /u/goldsmith0000 [visit reddit] [comments ..read more

Here are some recommended tools: Feedspace.io: Ideal for capturing authentic video,audio,text testimonials that can add credibility to your brand. Testimonial.io: Offers a platform to gather and manage customer testimonials in various formats, including text, audio, and video. Boast: Allows businesses to collect, manage, and display customer testimonials through customizable forms. Trustpilot: Enables businesses to gather and showcase customer reviews and feedback, including options for audio and video testimonials. VocalReferences: Provides tools to collect and showcase video, audio, and te ..read more

Hello there I want to be be specialized in CX for luxury brands and I have started reading some books about the matter. Yet, I don't know if I can work with luxury brands when I am self taught or do I need a degree ? I am sharing content about everything I learn on Instagram and linkedin. What are your thoughts ? submitted by /u/Iam_Amina [visit reddit] [comments ..read more

I'm curious to hear what everyone in this community thinks about this: Which do you believe is more crucial: internal-facing reviews like NPS and CSAT, or external-facing reviews such as those on Google and Yelp? submitted by /u/Competitive_Fan_2040 [visit reddit] [comments ..read more

CX Chats - With Jim Iyoob of Etech Global Services Delve into the captivating world of customer experience (CX) through the eyes of Jim Iyoob, the Chief Customer Officer at Etech Global Services and a distinguished CX Hall of Fame member. His journey, beginning as a humble call center agent in the 90s and culminating in an illustrious career that reshaped the customer experience landscape, is a testament to the power of perseverance and innovation. Here are some of the highlights from the discussion. What Advice Do You Have For Someone's First 100 Days As Head Of CX Or CS? Jim emphasizes list ..read more

I created this article about How To Create Customer Advisory Boards That Create Value that I thought everyone would like. Customer Advisory Board Meeting Logistics Location When planning your Customer Advisory Board, it’s important not to overlook the location for your meeting. We recommend that companies select a location that your Customer Advisory Board members will find both nice and convenient. This doesn’t mean it needs to be at a five-star resort close to a major airport, but asking them to fly to a secondary city (often via a connecting flight), then driving an hour to a mediocre hote ..read more

Hello all! Is there any agencies out there that help implement a survey and the ongoing management of the customer experience? submitted by /u/Competitive_Fan_2040 [visit reddit] [comments ..read more

When considering product or service feedback, how many individuals have provided you with their thoughts? And what's the most effective way to request feedback: via email or direct messaging? Recently, I reached out directly to 100 individuals to solicit feedback. Among them, approximately 18 to 20 individuals responded when asked for feedback. However, when prompted to publicly share their feedback, 14 declined, where only 4 agreed to publicly share their feedback. What might be the underlying reasons for this reluctance? submitted by /u/Working_Angle_8384 [visit reddit] [comments ..read more