One of the biggest challenges across industries is to streamline resources effectively throughout the business and tend to new customer demands, especially today when customers are looking for more efficient service delivery and 24-hour accessibility. Implementing appointment scheduling software can be the first step to transforming your business’ service delivery speed and enhancing resource value in cross-department operations ..read more

When talking about improving customer experience, the suggestion of doing a customer journey map normally appears in the discussions. But really, what is a customer journey map, what does customer journey mapping mean, and why is it beneficial for businesses to consider when they want to improve customer experiences? In this article, I will explore the purpose and benefit of a customer journey map and what to consider when doing customer journey mapping in your organization ..read more

The paradigm of what makes a company competitively strong in a market is changing, and how customers and other stakeholders perceive a business is gaining more competitive value than just having a strong and unique product to offer. Improving customer experience becomes a priority for businesses, but it’s important to remember that this is a continuous activity that always needs optimizing. That’s when customer experience optimization comes into play ..read more

Improving customer experience is a key activity for all businesses to work on to maintain strength in competitive markets, and using a customer journey management system is key for streamlining your efforts throughout the organization. Customer journey management systems can be simple and complex solutions, and by understanding what it is and how to use one is the first step to unlocking the true power of a customer journey management system. So, let’s explore it together ..read more

Today, patients expect to receive patient-centered healthcare along with technologies that improve the patient journey and quality of care. That is why various digital healthcare solutions, such as virtual waiting rooms and virtual doctor appointments, are considered essential parts of future healthcare, and we see more and more providers embracing these solutions ..read more

In recent years, many organizations have worked on their digital transformation and migration to the cloud. If there was hesitation before, the global pandemic pushed many organizations to accelerate their cloud adoption. With the rapid changes in customer expectations and technology, using cloud solutions looks like the obvious choice. Aside from that, there are other benefits of moving to the cloud. In this article, we’ll share some key benefits organizations can expect to gain with cloud migration ..read more

The stream of patients is always dynamic in hospitals, outpatient clinics, and laboratory testing facilities, increasing the importance of actively working with patient flow management. The volume of patient visits may fluctuate drastically and be highly unexpected, for example, in emergency rooms, while in other areas, it may be more balanced and anticipated, like at a dermatology clinic or dental office. Managing the stream of patients in and out of your facilities is key to creating the possibility to operate efficiently and to your fullest capacity while creating a smooth patient journey ..read more

The Affordable Care Act (ACA) was passed in 2010 and has changed the spectrum of healthcare in the US by shedding light on the importance of accessible and patient-centered care and that healthcare providers should emphasize on enhancing patient experience. Many studies show that patient experience positively correlates with better healthcare outcomes and staff satisfaction. Improving patient experience can also benefit healthcare providers from an economic perspective when resources are used more efficiently, along with a decrease in turnovers, reimbursements, and penalties. We have listed s ..read more

Looking for a way to deliver better customer experiences? The solution is a lot closer than you think. In fact, it's already in your hands: smartphones ..read more

Experience matters in the world of retail banking. Those that can deliver a seamless and consistent omnichannel customer experience report higher recommendation rates, a higher share of deposits, and a greater likelihood of increasing their portfolio of new products and services ..read more