CustomerThink Blog
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CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Main areas of coverage include Customer Relationship Management, Customer Experience Management and Social Business.
CustomerThink Blog
1d ago
As shelter-in-place orders rolled out across the globe, many companies were overwhelmed with customer phone calls. But many of those calls involve time-consuming, repetitive processes that could easily be automated. It simply doesn’t make financial sense to have hundreds of humans in contact centers answering customer phone calls or responding to online chats that could ..read more
CustomerThink Blog
1d ago
There’s a universal truth the world over — bad experiences turn customers away. But the rate of churn after a disappointing encounter isn’t equal across the globe. Customers in some regions are less forgiving after a poor interaction. For instance, while only 32% of consumers worldwide say they’ll walk away after just one bad experience ..read more
CustomerThink Blog
1d ago
This article was first published in the May edition of Top Sales Magazine. You can subscribe by clicking the link at the bottom of this article. It’s a fairly basic principle that in order to be able to sell something, we need to know something about what we’re selling. But is it always true that ..read more
CustomerThink Blog
1d ago
Almost everything in your business plays some role in shaping customer experience. The aesthetic choices of your installations, your welcoming communications, and the quality of your products all influence how your customers think about your brand. But how does that customer experience shape customer support satisfaction? And how can you use this information to your ..read more
CustomerThink Blog
1d ago
Photo 21051337 | Blue Ocean © Brett Critchley | Dreamstime.com I was thinking about the widely-read business book Blue Ocean Strategy, which was published 20 years ago, and the application of its central premise to purpose-driven work today. In the book, red ocean strategies represent the way business is approached in most industries: competing for ..read more
CustomerThink Blog
2d ago
Do you wonder, in what ways can Generative AI bring about a paradigm shift in the landscape of custom software development? What tangible benefits can be derived from the seamless integration of Generative AI into various stages of the development process? In the era of digital transformations, how does Generative AI catalyze driving innovation and ..read more
CustomerThink Blog
2d ago
Anyone that knows me well also knows that I am an avid reader. I’ve always believed that to be a “thought leader” a person must be exposed to new thoughts. New thoughts and ideas help sales professionals create new and innovative ways providing value to clients and increased sales. One of the consistent “thoughts” that ..read more
CustomerThink Blog
3d ago
If we are talking about marketing through video, one of the most powerful tools you can have in your arsenal is an explainer video optimized to communicate complex ideas or concepts in a way that is simple, engaging, and easy to understand. But making a video like that is no easy feat! You need not ..read more
CustomerThink Blog
3d ago
The News On April 15 to April 18, 2024, Zendesk held its annual Relate event, including a half day analyst track on April 15. The event was attended by around 1,600 customers, partners and analysts. It was about Zendesk’s strategy, which revolves around – no surprise here – AI to deliver better customer experiences. As ..read more
CustomerThink Blog
3d ago
Listen to the podcast: One of our podcast listeners stumped me a bit with a recent question. Sonia Montella asked for a detailed explanation of customer loyalty and why we need it. I decided that such a good question deserved a good answer or, at least, the best possible answer I had. Since I figured ..read more