Betsy was a 1999 Amazon Green Ford F-150, the first vehicle I ever purchased. I’m not sure how my truck got the name Betsy or why it stuck, but it did. For over 17 years, Betsy did everything from cruise the beach to race on the race strip, haul tons of landscaping supplies, and take ..read more

A first-time sales representative goes through a lot of pressure. While there’s a pressure of closing deals faster, he often remains unsure what/how to approach. Industry experts believe successful sales is the outcome of emotional connection with your customers. For a first time sales rep, it is to learn the art of making a bond ..read more

 ” Saying you ‘recommend’ rather than ‘like’ something makes people 32 percent more likely to take your suggestion.” “Adding more prepositions to a cover letter makes you 24 percent more likely to get the job.” “And saying ‘is not’ rather than ‘isn’t’ when describing a product makes people pay three dollars more to get it ..read more

Does your company issue customer surveys, but you’re not getting the insights you need? Read on for a quick class on how to write good survey questions that result in objective, actionable data. Are you looking to improve your data right away and don’t want to read this entire post? Here are three tips I ..read more

Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were designed to protect consumers, particularly vulnerable ones, and drive better outcomes across the financial services sector. That article also focused on how technology could play a significant role in helping financial service organisations in ..read more

I walked into the house with Dinger and a baby toad hopped in with us, snuck under the closet door and disappeared.  When I first spotted the toad, I thought it was a tiny piece of mulch and didn’t give it a second thought.  When it disappeared into the closet, I thought about it a ..read more

Being a good leader is hard because it is not being good at one or two things but being good at a multitude of things. Being a good leader means that we need to make tough decisions, even when they dont have all the information they need to make them. Being a good leader means ..read more

In the ever-evolving landscape of software development, Intelligent Automation and No-code Tools are emerging as the catalysts for change, propelling the industry into a new era of efficiency, agility, and innovation. As technology continues to advance at a rapid pace, organizations are constantly seeking ways to streamline their development processes, reduce time-to-market, and enhance overall ..read more

Sure, reward points and perks are a nice cost of entry. But based on consumer feedback, loyalty programs in 2024 might want to consider offering painkillers. With nearly 17 loyalty program memberships per American and smart devices that make wait times a torment only for Luddites, the 2024 consumer has a remarkably low tolerance for ..read more

Why did you get into sales? ‍Most sellers can share eccentric stories about how they got into sales because it’s rarely a straightforward route. When you ask them why they got into sales, the responses are remarkably succinct—especially those from top performers. They didn’t become salespeople to go after the pain and sell a few ..read more