Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. payment fraud) cost online merchants an estimated $38 billion in losses — a figure that doesn’t include the negative effects on customer loyalty and the brand’s reputation. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Today we’re going to examine some of the more common types of payment fraud, and the tactics and tools that ecommerce brands can use to stay ahead of the problem. Co ..read more

April is tax time, which makes this a good time to bring up the topic of ecommerce sales tax. In reality, every day is tax time for U.S. ecommerce stores. That’s because ecommerce businesses need to do their taxes with every sale they make. That means complying with sales tax regulations in the state where your business is based, as well as understanding and following the rules in the states, counties, cities and jurisdictions, and countries where your customers are located — yes, all of them! Full disclosure: we’re not tax experts. ShipMonk is an ecommerce 3PL that partners with hundreds of e ..read more

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards. This year, BIG is celebrating 102 companies, executives, and products dedicated to getting customers the support they need and deserve. This is ShipMonk’s fourth year in a row being honored with a win. We’re proud to be recognized, especially considering that our 3PL ..read more

When was the last time you thought about your business’ relationship with its suppliers? Was it the last time you placed an order? The last time you signed a contract? The last time they raised prices? Never? The fact is, most business owners think of procurement as nothing more than a transactional relationship. So much attention is paid to negotiating the price of the goods and coordinating the delivery that very little thought goes into the quality of the relationship and how improving it might help you both. We’re going to take a little time today to explore the benefits of maintaining a p ..read more

Just as online shoppers have a lot of choices when it comes to where to take their business, ecommerce brands have many options for where to take theirs in terms of order fulfillment. But don’t pick too quick! While there are plenty of 3PLs out there that your ecommerce brand could consider for its order fulfillment needs, not all are equal.  For your business to truly thrive you need a 3PL partner that brings everything you need to the table AND MORE. We’re talking the tools, technology, and team members who set you up for success on all fronts. That’s what ShipMonk is all about, so if y ..read more

You can never replace the human element of any operation. Whether you run a small or medium sized ecommerce brand or a giant international company, the right people mean the difference between failure and success. That being said, for more monotonous and time-consuming routine tasks, automation can take the blooming flower of your ecommerce brand and turn it into a full bouquet.  ShipMonk combines the experience of our 3PL experts with the efficiency of time-saving automation so ecommerce brands of all sizes can scale and grow with our omnichannel fulfillment services. From bin to bot to ..read more

ShipMonk is privileged to work with so many amazing ecommerce brands, and we are honored to help them achieve their business goals every day through custom 3PL services and omnichannel fulfillment solutions. This month, we proudly recognize the female entrepreneurs, leaders, and forward thinkers we work with who take on their industries with passion, savvy, strategy, and resolve. Today, it is our pleasure to honor Polly Rodriguez, CEO and Co-Founder of Unbound Babes, and Tiff Whitmore, CMO of Kush Queen. Learn about these trailblazing ladies, their approaches to the industry, and their innovat ..read more

Legacy Customer Relationship Management (CRM) software systems, such as Salesforce, were originally developed to help sales teams funnel and track potential customers through long sales pipelines, from generating leads to closing the sale, then supporting and maintaining the customer relationship. With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. There is no sales team making cold calls or in-person sales pitches to close the deal. Customers are mostly anonymous, and purchases are made or abandoned, seemingly on a whim. As more and more sales take ..read more

ShipMonk is privileged to work with so many amazing ecommerce brands, and we are honored to help them achieve their business goals every day through custom 3PL services and omnichannel fulfillment solutions. This month, we proudly recognize the female entrepreneurs, leaders, and forward thinkers we work with who take on their industries with passion, savvy, strategy, and resolve. Today, it is our pleasure to honor Sherry Wu, CEO & Co-Founder of Belle & Bloom, and Emma Grose, CEO & Co-Founder of HAY! Straws. Learn about these trailblazing ladies, their approaches to the industry, an ..read more

Why is it that we could put a man on the moon half a century ago, but it is still insanely expensive and complex to ship an ecommerce order to a customer in Europe? You might as well be shipping it to Mars. Yes, thanks to Hollywood, the inter-web, your genius marketing plan, and TikTok, the whole world might be aware of your fabulous products — they just can’t buy them. Red tape, high shipping costs, detailed paperwork, long transit times, packages lost in customs, and inconsistent regulations from country to country prevent the most sensible ecommerce businesses from even attempting cross-bo ..read more