In today’s digitally connected society, understanding how to manage your hotel’s online reputation has transitioned from a luxury to a necessity. With the increasing influence of online reviews and social media on consumers’ decision-making, it is crucial for hoteliers to take a proactive stance on hotel reputation management. In this comprehensive guide, we’ll help you navigate through various techniques and strategies to manage your hotel’s online reputation effectively. We’ll explore the importance of hotel reputation management, proactive improvement measures, the crucial role of SEO, and ..read more

In the realm of hospitality, hoteliers face a myriad of obstacles. From staffing shortages to financial constraints and evolving guest expectations, addressing these issues requires proactive solutions. At SkyTouch Technology, we draw upon our industry expertise to offer robust software solutions tailored to navigate these challenges and drive hotel success. Addressing Staffing Challenges: Challenge: Hotel management relies heavily on a competent workforce, yet recruiting and retaining skilled employees pose significant challenges. High turnover rates and scheduling complexities further compou ..read more

SCOTTSDALE, AZ – September 12th, 2023 – SkyTouch Technology, a leading cloud-based property management system provider, has proudly collaborated with Operation Homefront, the national nonprofit serving America’s military families, in a significant volunteer event to give back to those who give so much. Driven by a mutual commitment to serving military families, SkyTouch Technology mobilized its team of dedicated employees to help assemble backpacks with supplies in preparation for a community back-to-school event. The SkyTouch Technology team assembled 250 backpacks and pledged $10,000 to su ..read more

We’re thrilled to share that SkyTouch Hotel OS® has been named a leader in the G2 Spring 2023 Grid Report. G2 is a leading peer-to-peer review site that provides unbiased user reviews on leading software solutions. Quarterly, G2 highlights the top-rated solutions in the industry, as chosen by customer reviews. The post SkyTouch Hotel OS® Named G2 Spring 2023 Leader appeared first on SkyTouch Technology ..read more

Today SkyTouch Technology, one of the world’s most widely used cloud-based property management systems, announces its 10-year anniversary and commemorates its core value to continuously develop technology that empowers customers. Since 2013, SkyTouch Technology has paved the way as industry vanguards with its product SkyTouch Hotel OS, which empowers hoteliers to take control of their hotel from anywhere in the world with an internet connection. To celebrate the 10-year anniversary, SkyTouch Technology unveils a temporary commemorative logo with the tagline “A Decade of Empowering You”. R ..read more

Hoteliers looking to push average daily rate (ADR) might not realize there is opportunity to ratchet it up even more. It’s not an indication of skill set or effort, but more about not knowing what they don’t know. But you can find out just how much by yourself. SkyTouch has developed a clever calculator tool showing how much potential there is for hoteliers to push rates. When you visit the SkyTouch calculator* you can simulate how just a few dollars difference in ADR can mean a big change to your total revenue during the course of a year. The calculator is a snap to use. Just enter in your ho ..read more

When it comes to what is important to your bottom line, SkyTouch Hotel OS® (cloud hotel PMS) delivers what you need, from wherever you are. From sales, staff management, guest services, marketing, and tracking features to an in-depth selection of reports, our platform helps you streamline your operations and maximize your revenue. Quick to Implement. Simple to learn. Simple to Use. Using decades of research and innovation, SkyTouch Hotel OS® (hotel property management) delivers a product that is rich in features and yet easy to use. From implementation to training, your OS will be ready for us ..read more

MOP by Visual Matrix provide hotels and resorts with an integrated system that helps manage tasks like housekeeping, maintenance, preventative maintenance, room inspections, and front desk as well as providing guest texting and Alexa voice services in one easy to use mobile and desktop web application. This helps with improving both guest experience and operational efficiency of your business. MOP enables your staff to create daily housekeeping tasks automatically in a Mobile Operating Platform (MOP) based on the reservation arrival and departure dates. All of these features allow your propert ..read more

Customer service, especially during the busy season, is crucial to the success of any hotel. Today there are more ways than ever to attract guests, however it is essential that hoteliers don’t lose sight of customer service best practices. We’ve compiled the following 8 proven practices that are sure to help your staff woo and retain guests. To learn more about how the SkyTouch Hotel Operations Platform can help improve your guest loyalty, contact us today. 1) Focus On Face Time While a strong digital online presence is often what makes the first impression on customers, it’s face-to-face com ..read more

At SkyTouch Technology, our values serve as a compass, providing guidance and reference, and customer success is at the heart of everything we do. Our Customer Success Managers (CSM) are here to support you throughout your journey with SkyTouch Technology. CSMs provide ongoing value to our customers by providing guidance, assisting with problem solving, and helping our customers to best leverage our products and additions in the pursuit of operational excellence. If you aren’t sure who your CSM is, please reach out to Success@SkyTouchTechnology.com to inquire. Our CSM team wants to partner wi ..read more