What to Look for in Hotel Booking Software: Elevating Guest Experience and Hotel Success
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
1M ago
If your hotel is considering ways to increase direct bookings, what to look for in hotel booking software is an important consideration. The right booking engine is a crucial decision that significantly impacts both guest experience and your overall success. As you navigate the many options available, it’s essential to understand what key features contribute to a seamless and efficient booking process. In this blog, we’re exploring the essential elements you should take into consideration when selecting hotel booking software. The right booking software improves the likelihood of conversion, u ..read more
Visit website
How to Respond to a Negative Hotel Guest Review 
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
2M ago
Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. According to one study by Brightlocal, 94% of consumers said they avoid businesses with negative reviews. And keeping your overall score high is important, with 57% of consumers only selecting businesses with 4 or more-star ratings out of 5.   It’s crucial for hoteliers to adeptly address and prevent negative reviews before they can grow – or before they’re posted at ..read more
Visit website
Booking Engine for Independent Hotels: 5 Things to AVOID
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
11M ago
You may have an idea of what you want in a booking engine for your independent hotel. But do you know what should be 100% avoided when looking for a new booking engine? The quality of the technology you implement on your hotel website should not be ignored. Otherwise, you risk encountering many the pitfalls that lead to fewer direct bookings. So take heed hoteliers: avoid selecting a booking engine for independent hotels that… 5. Is built desktop-first It’s become common behavior that travelers begin (and in many cases complete) their hotel shopping journey via mobile device. If your hotel’s ..read more
Visit website
4 Ways to Earn More Direct Hotel Bookings in 2023
FuelTravel.com | Hotel Marketing & Website Design
by Laurel Clayton
1y ago
Direct hotel bookings are reservations that a guest makes directly with a property. A direct booking is made with the hotel itself, rather than via a third-party such as an online travel agent, meta-search site, a managed travel service, or similar.   The term ‘direct bookings’ typically refers to stays that are still booked online, usually via a hotel’s website. The most direct a guest can book is via walk-in or phone reservation, but depending on your property type and location you may not receive many of those.   As a hotel, your technology is essential to increasing dir ..read more
Visit website
6 Hotel Guest Communication Tips to Master
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
1y ago
Technology helps you keep in touch with guests before, during, and after their stay. When most hotels think of hotel guest communication tips, your first thought is front desk staff training. But there’s more to it than that. Guest communication starts long before the front desk. Your internet presence and specialized software are key to getting it right.   Good guest communication improves customer loyalty, reputation, and revenue performance.  Here are 6 tips to help improve your guest communication.   1: Take stock of all the ways guests can reach you   Broadly spe ..read more
Visit website
4 Hotel Direct Booking Strategies that Work
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
1y ago
There’s no instant way to improve your direct bookings, but these hotel direct. booking strategies combined with our hotel software systems can enhance the guest experience from pre-booking and beyond. Employing our industry-leading technology can provide customer-first, focused tactics to give your hotel the edge over OTAs and third-party sites. Read on to learn four strategies to improve direct bookings with first-time guests and brand-loyal travelers. 1. Provide an easy direct booking experience If your hotel is losing online reservations to OTAs, it’s time to adjust your strategy, beginn ..read more
Visit website
Do’s and Don’ts of Hotel Guest Mobile Messaging
FuelTravel.com | Hotel Marketing & Website Design
by developer
1y ago
Whether you consider yourself a hotel guest mobile messaging expert or are in the process of learning about this unique marketing channel, there are plenty of tricks of the trade that you can implement into your text messaging campaigns that will keep guests engaged and satisfaction high. In this article, we’ll look at some of the most important do’s and don’ts of a hotel guest mobile messaging campaign. Do send messages when guests are most likely to engage Hotels should stray away from reaching out to guests at moments they’re least likely to interact. Whether that’s the dead of night or d ..read more
Visit website
3 Reasons Why People Are Unsubscribing From Your Hotels Emails & How To Fix It
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
1y ago
Congratulations, you’ve built up a pretty impressive email database for your hotel full of past and potential guests. Now you have a magic tool that will fill your rooms with just a click of a few buttons… but something is wrong. It seems that for every new address you add, you’re losing two. Why is that? Why are customers leaving your hotel email database? It comes down to one salient point: You are failing your guests and potential guests by not giving them what they want. Your email marketing is both not effective and also alienating your guests. This is no doubt very bad news. The good ..read more
Visit website
How your booking engine can drive upsells and RevPAG 
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
1y ago
“Up-selling” is a sales technique that refers to convincing customers to increase the amount they are spending from their initial purchase. Think magazines or candy bars by the cashier at the grocery store. For hotels, up-selling comes in a variety of forms, from upgrading to a higher-value room, selecting a value-added service, or choosing a package.   To drive up-sells, timing matters. Unlike a grocery store, hoteliers have longer with their guests during which they can purchase additional services to enhance their stay. Up-selling is the process of improving RevPAG (revenue per av ..read more
Visit website
How to Improve the Hotel Check-In Process
FuelTravel.com | Hotel Marketing & Website Design
by Fuel
1y ago
The hotel check-in process has long been an important, albeit tedious step in a hotel guest’s to-do list. But it’s becoming much easier to improve the hotel check-in process thanks to an advancement in user-friendly technology. Which is good, because improving guest satisfaction is becoming increasingly important for hotels to accomplish. In fact, the adoption of contactless technology by hotels increased by 66% during the pandemic. As guest sentiment has shifted over the past couple of years, hotels have clearly taken notice. Incorporate the technology recommendations below to start improving ..read more
Visit website

Follow FuelTravel.com | Hotel Marketing & Website Design on FeedSpot

Continue with Google
Continue with Apple
OR