Join Suite Spot podcast host, Ryan Embree as he welcomes the President of Questex, Alexi Khajavi, as an official TMG Hospitality Trailblazer! These two hospitality-focused individuals discuss some incredible travel and tourism subjects in this episode, giving viewers great insight into the industry’s current state. This episode is full of content from conversations regarding trends like staffing shortages, event & group travel, and an inside look at the inaugural launch of The Hospitality Show. Suite Spot Podcast · 113 – TMG Hospitality Trailblazers: Alexi Khajavi Episode Transcript Our ..read more

Travel Media Group is thrilled to announce the release of our 2023 Media Kit! With over 40+ years of exclusively serving the hotel industry, this kit will give hoteliers a clear understanding of who we are and what makes TMG the acknowledged industry leader in guest feedback management and online reputation for hotels. View: 2023 TMG Media Kit The post [Press Release] 2023 TMG Media Kit appeared first on Travel Media Group ..read more

Travelers continue to provide feedback on their hotel stays and guest experiences through writing online reviews. These guest reviews contain gems of valuable information called guest sentiment data. These pieces of data are specific components of a guest review that mentions an aspect of the hotel, such as cleanliness, housekeeping, amenities, etc. The purpose of guest sentiment is to provide hoteliers with an understanding of what travelers say about their properties.    Through this guest feedback comes several benefits that can impact your hotel’s online reputation in a significa ..read more

As guest reviews continue to define a hotel’s reputation, it is apparent that prioritizing review response time can lead to a significant increase in the overall score. When a guest leaves a review on a review site like Google Reviews or TripAdvisor, responding promptly can lead to a quicker resolution for dissatisfied guests or solidify guest loyalty for satisfied travelers. Industry best practices follow a 24-48 hour guideline for the preferred time to respond to guests online. There are several topics to consider regarding how quickly you should respond to online guest reviews, such as: Br ..read more

In this episode of the Suite Spot Podcast, host and TMG Marketing Director, Ryan Embree and Chief Technology Officer, Jason Lee, tackle how guest satisfaction surveys impact a hotel’s operations and influence overall bookings. From topics such as what questions to ask in a guest satisfaction survey to how they shape your hotel’s bottom line, listeners will gain unique insights on implementing a system at their properties that extract more guest feedback. Suite Spot Podcast · 112 – Responding to Guest Satisfaction Surveys Episode Transcript Our podcast is produced as an audio resource. Trans ..read more

LinkedIn is a great social platform for building your professional network, engaging with career-focused social content, and learning from various experts in their respective industries. The website also provides several helpful resources for hoteliers, such as posting available jobs, advertising services for their businesses, and giving detailed data analytics for social posts. However, one of the most valuable and impactful tools on LinkedIn is LinkedIn Groups. The reason is that the LinkedIn Group feature is multifaceted and provides hoteliers with numerous benefits. Many of these benefits ..read more

Finding innovative ways to go viral can be a very unique and lengthy process for hoteliers. After all, social media is a vast landscape that changes rapidly with a multitude of content for viewers. Many hoteliers do not know what trends to look for or where to find them. It is important to stay current on popular social trends because it is a great way to reach new travel audiences and increase bookings at your hotels. Luckily, there are a few effective ways to find viral social media trends for hotels and how to leverage them to promote your properties.    Popular/Trending Pages: On ..read more

Online guest reviews are written by real people who have a real connection with your hotel properties. Think about it, guests who recently stayed at your hotel decided to take the time out of their day to curate a thoughtful and valuable piece of feedback for you. The best way to respond to guest reviews is by responding meaningfully, showing you appreciate them and care about what your guests have to say. As time progresses, you may find yourself experiencing writer’s block or writing fatigue. This is common among individuals who consistently respond to guest reviews. However, it is critical ..read more

Join Suite Spot podcast host and TMG Marketing Director Ryan Embree as he sits down and welcomes a very special guest, the EVP & Chief Commercial Officer of Sage Hospitality Group, Patrick Pahlke, in the latest episode of the TMG Hospitality Trailblazers series!  This episode has something for everyone in the hospitality industry, so tune in now! Suite Spot Podcast · 111 – Hospitality Trailblazers: Patrick Pahlke Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Befor ..read more

Spring may bring sunny weather and blooming flowers, but it also brings a wave of increased travel. People from around the globe are eager to experience the perfect spring break getaway as the season continues to flourish. As hoteliers, it is important to help guests achieve their dream spring vacation by responding to online guest reviews and setting proper guest expectations. Communicating with guests through online reviews and social media remains one of the best ways to meet travelers before arriving, provide them with relevant information, and receive critical feedback. These three points ..read more