New 2D Barcodes Offer Easy Access to Dynamic Information for Food Traceability and More
Modern Restaurant Management
by Barbara Castiglia
19h ago
Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous. While a QR code can connect users to a host of static information, a more powerful 2D barcode is on the horizon to offer a wider suite of capabilities with virtually unlimited data storage capacity for instantaneous retrieval with the scan of a smartphone.  Food manufacturers and retailers are embracing a whole new world of op ..read more
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Inspiring Hourly Workers
Modern Restaurant Management
by Barbara Castiglia
2d ago
Retaining quality staff members is always a key challenge for restaurant operators. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. For 10 years, he was a multi-unit franchise owner with Edible Arrangements. He is also the author of the The Wealthy Franchisee: Game-Changing Steps to Becoming a ..read more
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Why a Customer Service Strategy Is Important in a Restaurant
Modern Restaurant Management
by Barbara Castiglia
2d ago
Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates, estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience? Customer retention costs less than customer acquisition. Repeat cus ..read more
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Maximizing March Madness Profits for Restaurants Through Advanced Technology Solutions
Modern Restaurant Management
by Barbara Castiglia
2d ago
Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.  With an average viewership of about 10 million, March Madness presents a prime opportunity for restaurant operators to boost revenue as consumers rush to order their favorite game-time meals. But the key to seizing this opportunity lies in a robust infrastructure and technology suite that empowers operators to optimize revenue during these peak times. Here are so ..read more
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Debt-Free Fine Dining
Modern Restaurant Management
by Barbara Castiglia
4d ago
Blake Aguillard and Trey Smith started with $30,000 and no outside investors when they opened Saint-Germain in New Orleans' Bywater neighborhood in 2018. The duo transfomed a dilapidated cottage themselves entirely by hand into an intimate 12-seat restaurant that has received numerous accolades. They have been recognized by the New York Times, Wine Enthusiast, Southern Living, and  were named Eater NOLA's 2019 "Restaurant of the Year." The co-chefs/co-owners were listed among Food and Wine’s “Best New Chefs” (2021) and they have garnered multiple James Beard Found ..read more
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What Restaurants Need to Know About Recalls
Modern Restaurant Management
by Barbara Castiglia
1w ago
The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? After restaurants complained to MF Meats about a chemical taste in their products, the company recalled more than 93,000 pounds of meats that may have been contaminated with non-food grade mineral seal oil. Around the same time, M&P Production LTD recalled raw lamb and beef samsa products due to misbranding and an undeclared a ..read more
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Restaurant Startup Growth and Business Outlook for 2024
Modern Restaurant Management
by Barbara Castiglia
1w ago
Twenty twenty-three, began with a banking crisis and ended with the highest interest rates America has seen in fifteen years.  It also ended with continued economic growth and low unemployment, making it a profitable, yet challenging year for small businesses in the food service industry.  Continued Fed tightening made borrowing to fund growth more expensive, while a tight labor market meant challenges finding talent and higher labor costs.  As we head into 2024, all eyes are on the Federal Reserve as interest rates hold the key to employment and the consumer spen ..read more
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AI Marketing for Restaurants
Modern Restaurant Management
by Barbara Castiglia
1w ago
How can ChatGPT and other AI platforms be used to help restaurants? In this episode of the Making Dough Show, they discuss the ways AI can be used in restaurant management from crafting email marketing campaigns to creating seasonal menus,, social media content creation, inventory management, and competitor analysis, analyze customer feedback, and more ..read more
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Building a Resilient Restaurant: A Guide to Scaling a Food Concept in 2024
Modern Restaurant Management
by Barbara Castiglia
1w ago
Facing harsh headwinds in the form of stiff competition, tough macroeconomic conditions, and ever-evolving consumer preferences, running and scaling a successful restaurant business requires a nimble approach that encompasses four key focuses. From attracting investors to prioritizing repeatable unit economics, there has never been a more crucial time to be disciplined during the growth phase of building a restaurant.  Scaling and Attracting Investors To effectively scale a multi-unit restaurant business in 2024, courting investors is often necessary. Whether founders need funding for geo ..read more
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A Call for Human-Centric Restaurant Leadership in an AI Future
Modern Restaurant Management
by Barbara Castiglia
1w ago
In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the custome ..read more
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