Empathetic leadership: Inspiring change through empathy and connection
eFront
by Elena Koumparaki
2M ago
Imagine a bustling office where the tapping of keyboards and the murmur of focused conversations fill the air. A deadline looms. The tension is palpable. In this setting, an empathetic leader plays a crucial role. Rather than simply pushing the team to work longer hours, an empathetic leader should first acknowledge the stress and pressure the team is under. They might call a meeting to openly discuss the challenges, listen to each employee’s concerns, and understand the causes of any issues. By digging deeper, an empathetic leader might find out that someone is struggling with childcare. That ..read more
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Does size matter? Putting a value on employee tenure
eFront
by Fiona McSweeney
2M ago
In the data-driven world of HR, a high employee retention rate is good news. It may be one simple stat, but what it represents is traditionally viewed as gold dust by businesses. High on the list of benefits is an engaged and loyal workforce. This is closely followed by lower costs and higher productivity. The icing on the cake? Organizational and workforce stability and better overall business success. Looking at it this way, the picture is pretty clear. Focus on retention, underpinned by growing employee tenure, and you’ll get a good ROI. But is that the full picture? Is it worth holding ont ..read more
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Insights and best practices: Optimizing your training budget in 2024
eFront
by Elena Koumparaki
3M ago
Business needs change. Tools get outdated. And processes often need a shake-up. Sticking to the same old routine won’t cut it in a fast-paced world. As we gear up for the new year, it’s a perfect chance to re-evaluate how we approach business operations, challenge the status quo, and get ready for what’s next. Let’s zero in on training. It’s more than just ticking a box. Training is the secret sauce that keeps our teams sharp and ready. In 2024, it’s not only about budgets. It’s about investing smartly in people. In this article, we’ll dive in, figure out what really works, and set the stage f ..read more
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Interleaving vs. Targeted training: What’s more effective for learning?
eFront
by Christina Pavlou
4M ago
Your job as an L&D professional is not only to get the right training in front of the right people. It’s also to help ensure those people are engaging with and absorbing the content. With the focus on actual learning, let’s consider two different training approaches: targeted learning vs. interleaving. The first is familiar and straightforward—you focus on and complete one topic at a time. The second might be new to you—mixing different topics or modes of practice in one session. Each has its benefits. And when you know how to get the best of both, you help your team learn better and ensur ..read more
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Instructor-led vs. self-paced learning: What’s more effective?
eFront
by Elena Koumparaki
5M ago
Both instructor-led and self-paced learning are common workplace training practices. And both have their own advantages and disadvantages. Let’s see two examples to get a better idea of what they look like in real life. In a busy office, a new software was about to be introduced. The company wanted employees to learn how to use it effectively. They decided to have an instructor come in and teach the employees in person. On training day, employees gathered in a room, and the instructor stood in front of them, ready to teach. This approach has some good points. For example, employees were able t ..read more
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Experiential learning in the modern workplace: A remote revolution?
eFront
by Elena Koumparaki
6M ago
For decades, experiential learning has been a celebrated educational approach. The concept is simple but powerful. Through hands-on experiences and real-world problem-solving, participants learn by doing. But the landscape of the modern workplace has changed. The traditional office set-up is dying out. Online tools have taken center stage. And remote work and asynchronous communication are the norm. As the dynamics of work continue to shift, so too must the approach to learning. So the question is: Does experiential learning still hold its ground? Can this time-honored method thrive where phys ..read more
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Questions to ask before buying an LMS: 60+ tips for selecting the right training platform
eFront
by Fiona McSweeney
6M ago
With business costs rising, you’d think training budgets would take a hit. The truth is, they’re actually getting bigger. Between 2021 and 2022, expenditure in the US rose by 10%. Reaching the $106.1 billion mark, it’s the first time the figure’s ever gone beyond $100 billion. That said, payroll costs associated with L&D have taken a dip. So, what are companies spending their money on? Unsurprisingly, digital training tools feature highly. And top of the list of tools is an LMS. According to industry research, out of over 25 different types of training products and services, an LMS is wher ..read more
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Top customer support skills your teams should master
eFront
by Elena Koumparaki
7M ago
The customer support team is what can make or break the customer experience. And happy customers are loyal customers who will help businesses bloom and add to their revenue. In brief, good customer support is a revenue generator. That’s why it’s essential to provide the customer support skills teams need through thorough and skill-focused training. You already know the basic skills any customer support agent should have, like communication, for example. And your teams probably have them. In this article, we’ll explore what skills will turn a good customer support team into a great one. Job-rel ..read more
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Maximizing the benefits of a customizable LMS: How to make a training portal truly yours
eFront
by Fiona McSweeney
8M ago
Too long? Too short? Too tight? Too baggy? An item of clothing may look great on the peg. But if it doesn’t fit perfectly, chances are you won’t wear it. Or when you do wear it, you’ll be distracted by its flaws (missing pockets, an irritatingly ill-placed label, itchy material, or an awkward and out-of-reach zipper). The same goes for your eLearning platform. To get the most out of it, it needs to be the right fit. It needs to look familiar and feel comfortable. It needs to sync with the size, shape, and structure of your organization. And it needs to offer learners a personal touch. In short ..read more
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Employees use AI tools, but don’t get training on them
eFront
by Elena Koumparaki
9M ago
The talk of the business world is now AI tools. ChatGPT, Jasper, DALL-E 2, and more are the center of all discussions, with more and more businesses and professionals trying them out (or using them) daily. The way businesses operate, especially in marketing and web development, has changed due to Artificial Intelligence. AI tools assist organizations in making better decisions, optimizing processes, and increasing efficiency, as their analysis of real-time data is impressively fast. The immersion of AI tools in the workplace Doom predictions around AI and robots taking over our jobs are vast w ..read more
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