Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), one of the leading credit card issuers in China with more than 40 million cards issued, has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down business costs. Recent years have seen a rapid development of SPDB’s credit card market, an expanding scale of assets and stricter regulatory requirements on its collection business. In addition, the lender was also experiencing challenges to collection work and risk control due to human resource limitations. So, to improve the risk man ..read more

A recent survey by analytics software firm FICO has revealed that three in five (60%) banks in Asia Pacific have yet to offer a full digital account opening process for new customers, despite recent reports that nearly 9 in 10 financial institutions in the region embarked on digital transformation. Full Digital Account Opening - Challenges The region’s changing regulations (28%) and the need to create digital know-your-customer (KYC) and anti-money laundering (AML) (21%) solutions were cited as the two key challenges for APAC banks looking to acquire new customers online. “In Asia, the id ..read more

Telecoms today face many challenges, including high roll rates and expensive high-touch contact strategies. A key challenge is to more effectively communicate with customers. A growing number of consumers prefer to conduct business on their mobile devices, and many have a preference for the type of communication they receive, whether it’s via IVR, email, or SMS. Telecoms are struggling to establish best practices around how to optimize these interactions. Telecoms have to do more with less.  By deploying advanced analytics, including AI and Machine Learning, they can gain a greater understa ..read more

What innovations in AI and advanced analytics can propel your digital transformation? This is the theme of FICO’s major global conference, FICO World 2019, November 4-7 in New York. With more than 90 sessions, FICO World attendees will hear the latest case studies, analytic innovations and best practices for making real-time customer decisions with AI and optimizing business results. Industry veterans and innovators will share insights, know-how and advice for using analytics in financial services, banking, automotive finance, mortgage lending, telecommunications, insurance and regulatory c ..read more

In this series, I discussed how digital transformation is reshaping the origination processes and improving the customer experience. The previous two blogs have looked at how automated systems can be used to drive new business growth, and how it can sustain current customers by improving the customer experience. For the final installment in the series, I want to discuss how analytics can transform the offer determination and decision accuracy process. Utilizing Analytics to Streamline Offer Determination Prescriptive analytics can be used to evaluate all possible offer combinations and iden ..read more

The findings of FICO's second annual global survey on consumers’ automotive finance experience revealed two very different consumer markets in Australia and New Zealand. The antipodes diverged this year as Australian consumers warmed to taking out more loans in the dealer channel, while New Zealanders showed a strong preference for online lending. (FICO’s independent research surveyed 2,000 adult consumers across nine countries including the US, Canada, Mexico, Chile, Australia, New Zealand, Germany, Spain, and the UK. Respondents were between the ages of 18-64 who acquired a loan on a n ..read more

Here we are. My third and final post in the series on promotional deposit offers. If you’ve followed along this far, you may be saying, “Sure, that all sounds great, but it’s idealistic and pie in the sky. It can’t actually be implemented, delivered, and measured.” Realists (and skeptics) of the world unite. In this post, we’ll get detailed, real, and dive into the practitioners overarching question: “HOW?” How can anyone deliver on the vision and reap the benefits shared in our previous posts? Here’s the reality: deposit accounts reside within a “core system” that provides account features ..read more

For the third year in a row, FICO was honored with the Drexel LeBow Analytics 50 award for our innovative work on the FICO® Safe Driving Score. The university’s Center for Business recognizes 50 organizations nationwide, who leverage analytics in notable and innovative ways to solve business problems. Industry honorees include retail, insurance, sports, healthcare, transportation and finance. Drexel University’s LeBow College of Business believes analytics strides should be paired with a clear organizational strategy for the most significant impact. Thanks to the Analytics 50 Award, the univer ..read more

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