Crazy Egg
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Covers hard-boiled conversion rate optimization advice from the experts at Crazy Egg to see what's hot and what's not, and to know what your web visitors are doing with tools, such as heatmaps, recordings, A/B testing and more.
Crazy Egg
5d ago
The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when...
The post Why Natural Language IVR Is A Nightmare for Customers appeared first on The Daily Egg ..read more
Crazy Egg
5d ago
When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want....
The post What Customers Want (And Certainly Don’t) With IVR Banking appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact...
The post 3CX Review–The Good and Bad appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound,...
The post The 8 Best Aircall Alternatives & Competitors in 2024 appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
PhoneBurner is a virtual phone service specifically for high-volume outbound calling. It works best for sales teams that want to leverage PhoneBurner’s...
The post PhoneBurner Review–The Good and Bad appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its...
The post OpenPhone Review–The Good and Bad appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
Getting a promotion at your call center serves as a stamp of recognition for your efforts. It gives you a heightened sense...
The post Striving For A Promotion? Ace These 3 Call Center Best Practices appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise,...
The post 4 Steps For Writing a Call Center RFP (+Where to Post It) appeared first on The Daily Egg ..read more
Crazy Egg
1w ago
For many call center managers, there comes a time when their coaching doesn’t seem to be bringing the results like it used...
The post Call Center Coaching Futile? You’re Training Not Coaching appeared first on The Daily Egg ..read more
Crazy Egg
2w ago
Call monitoring is a great way to ensure your agents and your call center business are operating at a high level. But...
The post The Best Call Monitoring Software If That’s All You Want appeared first on The Daily Egg ..read more