Consider the potential for AI technology in Senior Living
Aging In Place Technology Watch blogs
by Laurie Orlov
2d ago
You can read about AI -- it's discussed everywhere. Searches reveal the many AI possibilities and current uses in healthcare. In fact, a Google search reveals multiple paid webinars you can attend today to learn more. Consultants are seizing the opportunity. You can read about AI’s trust issues in Harvard Business Review. (My favorite issue: ‘unknown unknowns.’) And check out healthcare investment in 2024. Follow the money – it might be in claims processing.  And as for care management, did we mention the opportunity for AI-powered digital experiences?  Some care will be d ..read more
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Five new technologies for older adults – May 2024
Aging In Place Technology Watch blogs
by Laurie Orlov
1w ago
As the year progresses, the older adult population gets the innovators' attention. As it should be, given the swelling older adult market, growing visibility with investors, and increasing attention from the federal government. Rock Health break out the 65+ in its surveys of health tech ownership. Surveys show that Americans prefer to age in their own homes, also known as aging in place. Pew Research notes that the Centenarian population will triple in the next 30 years, baby boomers are hitting ‘peak 65’ this year, and in just six years, all 72 million baby boomers will be 65+. Within t ..read more
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Predictions from report -- The Tech User Experience Needs an Upgrade
Aging In Place Technology Watch blogs
by Laurie Orlov
2w ago
The decline of our tech experience was slow – it was barely noticeable for a while. Then device proliferation in homes – and the corresponding frustration became too obvious to miss. An  AARP report notes, "No one prefers badly designed, over-complicated products." Yet that's what we get. Despite preferences, surveys show that today’s user experience for older adults is more problematic than ever. All are confronted with buggy software and frequent bug fix releases, such as a problem on iPhones that an embarrassed Apple redirected software work towards fixing. At the same ..read more
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Aging in place -- moving costs money -- and so does staying home
Aging In Place Technology Watch blogs
by Laurie Orlov
3w ago
Aging in place -- sounds good, but for many, it won't work.  The optimistic older adults like their home -- and they tell survey firms that they're going to stay.  We've heard this before.  Ironically, in those days, it may have been a practical idea -- but as older adults age into the years in which they need care, the rising cost of the care they need may outpace their ability to pay, so what then? Family members help out if there are any, if they can, if they're nearby, and if they are willing.  A lot of ifs.  For the rest, we are entering a period in whi ..read more
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Our future tech interactions mandate personalized user experiences
Aging In Place Technology Watch blogs
by Laurie Orlov
1M ago
The mindset of ‘get the product out the door’ sets the stage for poor user experience. For market researchers, there are many data-driven ways to gauge consumer preferences today, and tech companies can chose among surveys, interviews, focus groups and customer observation. Product life cycles in newer tech categories are shrinking, with consumers willing to replace devices that still work with newer models, hence the apparent ‘Ready, Fire, Aim’ tech cycle. In the future, we will need a new paradigm for tech user experience that can span our multiple interactions, driven by an opt-in profile ..read more
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For big tech, "Ready, Fire, Aim" design approaches are user-hostile
Aging In Place Technology Watch blogs
by Laurie Orlov
1M ago
What happens when engineers believes that no matter what, the customers will buy? Rant on. Look at the forum discussions of problems after Apple’s release in November, or consider Google’s Gemini self-humiliation.  Will users turn in their iPhones in disgust? Stop using Gmail in protest? What about the Tesla that is so cool it does not have to identify clearly how to open the door, or put the car into drive or reverse? Was the car returned? Will customers return a device they don’t understand? Consider Windows 11 updates are tormenting users, again per Microsoft’s own forum. Wi ..read more
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It's time for solutions -- not products -- for aging in place
Aging In Place Technology Watch blogs
by Laurie Orlov
1M ago
You know homeowners plan to ‘age in place’ – repeated across all surveys.  It makes sense to them – they like their homes, locations, their familiar neighborhoods, shops, their friends, and neighbors. Statistics underpin the goal for 93% of adults 55+.  And they are willing to spend on services to enable them to remain there – home security, food and supplies delivery, and transportation services if they choose to or must go places without driving. They have fueled growth in the home remodeling businesses, spending on bathroom modifications and other aging-related enablers, especial ..read more
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Did you miss one? March blogs lament deteriorating user experience
Aging In Place Technology Watch blogs
by Laurie Orlov
1M ago
The decline of design.  As interviews proceed for the upcoming report, The Future of the Tech User Experience, all agree.  The deteriorating user experience, aka UX, is the result of fragmentation across multiple devices, portals, and websites. Product development has superseded UX. The pre-development focus group has been largely abandoned in favor of a post release shock-and-awe experience both for developers (bad PR) and customers (just plain bad).  And it is not just tech – consider the impenetrable smart TV interface, the microwave button-display combination, the new ..read more
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The tech user experience today – the customer does not matter 
Aging In Place Technology Watch blogs
by Laurie Orlov
2M ago
Has the  tech user experience substantially improved?  For years device and software tech ‘improved’ to a point of widespread optimism about our tech future. Certainly ccess has improved: Ninety-five percent of Americans use the Internet and more than 80% have broadband at home. Today there are numerous programs to subsidize access, and   smartphone penetration has exceeded 92%.  One would believe this ubiquity of access might make us hopeful that we are now in the era of tech helping consumers of all ages, no matter what task or level of knowledge.   O ..read more
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Could conversational AI help the tech user experience?
Aging In Place Technology Watch blogs
by Laurie Orlov
2M ago
Tech user experiences are deteriorating at a rapid rate – for all.  If you have encountered any of the following, you know.  The absurdity of two-factor authentication within a single device, long complex passwords, five years of remembered password history to prevent re-use.  And that’s before you have logged into a site that could simply be a news media  or site or Gmail that just wants to display insulting and absurd ads now that you have been ‘authenticated’. Or you can examine the behavior of the same software applications across multiple devices.  You may have n ..read more
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