It’s a bad sign when you get a warning from Amazon about Prime scams.  Shopping online has definitely deteriorated when you receive a desperate email from Amazon warning about Amazon Prime scams.  But their advice is worrisome – you should check Amazon Messages to verify that a message is really from Amazon?  How hard can it be for a scammer to fake messages that look like they’re from Amazon? Did you know that Amazon Prime Day is a big day for scammers? The Better Business Bureau warns about lookalike websites, too-good-to-be-true social media ads, and unsolicited emails or ca ..read more

Technology has enhanced the world for those with vision limitations. As many as 50 million Americans have some degree of vision loss -- a problem that was poorly addressed by technology prior to the arrival of smartphone navigation, smart glasses, sensors, robotics and AI in nearly all devices and technologies. Today, it's a whole new and innovative world -- supportive of individuals with a range of vision limitations from low vision to completely blind.  And in fact, today those who are blind can use haptics to follow a game in real time, even in a stadium ..read more

The population is aging – and still, the tech solution market is immature.  Investors of all types demonstrate interest in a product here and an offering there.  Competitions highlight product winners; money is raised for one product at a time.  One reason for the immaturity of the market is the behavior of buyers. Senior living companies buy a product for this and an offering for that. The future is predicted to incorporate new technology like AI – but that is always ‘in the future.’ Everyone agrees that AI could enhance retirement living and healthcare, but deployment of ..read more

Don’t we already have technology to live our best life as we age?  Absolutely, as predicted in 2011, needs have been fulfilled, tech innovation has made it so. But do older adults know about it?  Could they afford it?  Could they deploy it in their homes? Will it enable them to age in place?  Do investors view the ‘best life’ suite of capabilities as an opportunity worthy of funding? The process of pitching one product at a time is well established – and innovators are comfortable with it, as are their judges.  But is that what older adults need?  Or would a ..read more

Losses to scams continue to grow.  One wonders if there is an entire funding source somewhere that pumps money into new and scam incarnations – like the voice cloning scam (this is your panicky daughter! Send money!).  Around forever, though, remember the laundry list beginning with Medicare and Social Security (goal – get money), Publisher’s Clearinghouse (goal – identity theft) and many others per Google AI.  It all added up to $3.4 billion in 2023. Scam innovation grows faster.  Scams can be delivered through legitimate-use technology. One company, ElevenLabs, has ..read more

The 2024 media message touts aging in place. It’s what everyone wants to do, even those with homes that are difficult to navigate, long distances from family, and must have major modifications to enable remaining there. Yet you read this message nearly every week  – Next Avenue lauds the benefits, sponsored by Lively from Best Buy Health.  Fortune tests home monitoring systems they say are critical to Aging in Place.  And USA Today publishes a survey that underscores the desire to age in place. So what is the market of tech that will support this goal?  AARP calls it ..read more

Older adults today are beneficiaries of widespread tech access. And it really does fulfill the 2011 prediction in the AARP report, Connected Living for Social Aging.  Broad access to online capabilities was imagined by experts when that report was written.  They knew that someday high speed Internet access, widespread use of social networks, online access to food delivery, health appointments, shopping, holding video gatherings with families at holidays – all taken for granted now, but then it was just a dream. The good news is that most older adults take advantage of ..read more

An old report, the core concept of Connected Living was excellent and predictive.  A long time ago, AARP sponsored research that posed questions about technology’s future role in connecting older adults with families, resources, and each other. With input from 30 industry experts, the research attempted to answer how technology could better serve older adults moving forward.  The result was a 2011 report called Connected Living for Social Aging: Designing Technology for All. You won’t find it on AARP’s website – it’s too old.  But it is very interesting – observing that ye ..read more

It’s 2024 -- chatbots, yuck? Given the pace of change in AI technology – both the software and its rate of adoption – it’s curious that recently the Wall Street Journal published an aging survey about what customers don’t use and/or like about chatbots. These observations include the usual: ‘hallucinated’ answers; lack of customer awareness that they are talking to a chatbot (really???); too nosy. Or it asked too many questions; couldn’t handle two questions. Which would make this article, like much of media coverage of AI, sound negative. Too late, adoption happened anyway. This is ..read more

You can read about AI -- it's discussed everywhere. Searches reveal the many AI possibilities and current uses in healthcare. In fact, a Google search reveals multiple paid webinars you can attend today to learn more. Consultants are seizing the opportunity. You can read about AI’s trust issues in Harvard Business Review. (My favorite issue: ‘unknown unknowns.’) And check out healthcare investment in 2024. Follow the money – it might be in claims processing.  And as for care management, did we mention the opportunity for AI-powered digital experiences?  Some care will be d ..read more