Upcoming changes to Wink subscription
Wink Blog
by Wink Blog
11M ago
Dear Subscribers,  We hope you are enjoying the convenience of Wink and the value of Wink app automations. We have always been driven to provide a meaningful and easy-to-use service that's everyday affordable. Over the years, this has become increasingly challenging as we absorbed the rising costs of hosting services and the added expense of some 3rd party integrations. The impact we hope to have is great, but we’re always trying to keep your costs low. In order to keep you covered with convenient and meaningful features, we need to update the price of the Wink monthly subscription to $5 ..read more
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Wink Connectivity & Control Disruption
Wink Blog
by Wink Blog
1y ago
We apologize for the ongoing system disruptions. Our teams have identified the issue that is impacting the Wink Core API. The Wink app remote control, voice controllers, Wink Hubs, API device connectivity, password resets, and other systems are affected. We have updated the online status page with available updates and are working towards implementing a solution. We sincerely appreciate your patience while we reconnect systems. We suggest that users refrain from troubleshooting at this time. It is best to keep the Hub and router powered on. Please do not log out, disconnect devices ..read more
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In regards to the July disruption
Wink Blog
by Wink Blog
1y ago
Dear Wink Community, We sincerely apologize for the disruption that had caused our website and core systems to be unavailable. Unfortunately, the impact this had on our support operations made it challenging to communicate directly with users. We have implemented a fix and systems are back online. We have also updated our status page to show that all systems are operational. Wink Hubs have reconnected and access to our websites has been restored. In consideration of our service having been unavailable, we will automatically be providing a 25% discount on the next four months of services for al ..read more
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Update on the upcoming Wink Subscription
Wink Blog
by Wink Blog
1y ago
Hello Wink Community, We want to share updates about our Wink subscription - a vital change for Wink that will enable us to provide our customers with a strong and growing smart home experience. The change will bring about expanded support for new brand integrations and continue to bring enhancements through firmware and software updates. Please know that we have adjusted our timelines since our initial announcement on May 6th to allow users more opportunity to make considerations. We were able to extend our service so that subscriptions will now begin on Monday, July 27th, 2020. All users who ..read more
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Introducing Wink Subscription
Wink Blog
by Wink Blog
1y ago
Note: Wink Subscription begins on Monday, July 27th. For more information, please see our latest post: Update on the upcoming wink subscription Wink’s mission for the past 5+ years has been to provide users with a ‘Simpler, Smarter Home,’ while maintaining privacy for our customers. Our approach to simplicity and security has driven our design from the user experience to the technology behind the scenes. We understand that a smart home is something that needs to be trusted and dependable, and we recognize that recent events have created some uncertainty around the reliability of the system ..read more
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Chamberlain Discontinuing Wink Integration
Wink Blog
by Wink Blog
1y ago
Dear Wink Community, Effective June 1st, 2020, Chamberlain will be terminating its partnership with Wink. Newly proposed terms from Chamberlain would have required Wink to generate tens of thousands of new MyQ users each year as well as pay hundreds of thousands of dollars in annual licensing fees. Wink would have liked to continue its partnership with Chamberlain, but we are unable to meet these demands. Chamberlain was unwilling to agree to more reasonable terms, and they will continue with the termination of all existing Wink + MyQ integrations. Please plan accordingly, as users will no lon ..read more
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Wink Hub Connectivity Requirement!
Wink Blog
by Wink Blog
1y ago
Dear Wink Users, Wink takes your privacy very seriously, and we periodically update our software to protect our users. In order to continue to ensure the security and connectivity of your smart home, your Hub must be on version 4.1.23 (released on 08/28/2018) or higher. The latest version is 4.3.60. If your Hub has an "Update Required" banner in the Wink app, you will need to update your Hub by tapping on the banner. Failure to update a Hub running software versions below 4.1.23 by May 30, 2020 will result in your Hub becoming permanently disconnected from the Wink network. If you have a Hub ..read more
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Important Update Regarding Works With Nest Integration
Wink Blog
by Wink Blog
1y ago
Back in May, Google announced a change to their Nest ecosystem. The Works with Nest program is being discontinued and they are encouraging their users to migrate their Nest accounts to Google accounts. Unfortunately, doing so will permanently sever connections between Nest, Wink, and other 3rd Party Platforms.   Thanks to an overwhelming response by the user base, Google is still allowing these 3rd Party Integrations to continue after August 31, 2019 if you follow these steps. You can follow these steps to ensure that Nest products will continue to work with Wink beyond this date ..read more
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NEW COMPATIBLE DEVICES
Wink Blog
by Wink Blog
1y ago
In the last few months, our teams have been focused on updates that maintain and improve the back end system and Wink Hubs. Our goal has been to ensure that all Hubs and connected devices perform reliably with minimal downtime or interruptions to our users. Moving forward, we will be focused on new integrations, features, and functionality. We are happy to announce today the addition of the following devices that are now compatible with your Wink Hubs. Sylvania RGBW Flexible Outdoor Strip Sylvania RGBW Under Cabinet Lighting Sengled RGBW Element Bulb GE In-Wall Toggle Smart Switch GE ..read more
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Wink Hub 2 Firmware Update
Wink Blog
by Wink Blog
1y ago
A new Wink Hub 2 firmware is rolling out! Version 4.3.46 will be available for some users starting today. As your Wink Hub 2 system becomes eligible for the update, a banner will appear in the Wink app on the “Hubs” page and when attempting to provision new devices. This new firmware improves the Hub’s capabilities, stability, and ease of use. Our teams will be hard at work building future releases to continue supporting your Wink Hub 2. There will be more updates to share as we move forward. Version 4.3.46 includes the following fixes and improvements: Fixed issue in which the Hub is not fo ..read more
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