The dictionary definition of Critical Thinking is “the objective analysis and evaluation of an issue in order to form a judgment ..read more

Employee Engagement is the emotional commitment that employees feel toward their organization that causes them to apply additional discretionary effort to their work ..read more

If you’re a sales manager, keep reading! This post will also help you understand what’s reasonable to expect from HR and how you can become more effective by accessing expertise from others. Mostly, though, today’s post is intended for the HR team members who interact with the sales division ..read more

This post is for everyone who relies on people to drive business results. This is the business case for investing in soft skills development. It’s an extension of The Ultimate Guide to Soft Skills for Managers ..read more

he notion of making selling more strategic is not new or novel. It’s been discussed and described for decades by a variety of thought leaders including ..read more

Throughout this 18-part series, The Ultimate Guide to Soft Skills for Managers, we’ve examined the importance of soft skills in the workplace and how managers can build and use soft skills to improve employee engagement and boost business results. How important are soft skills? In a study from Wonderlic, 93% of employers rated soft skills as either “essential” or “very important.” In another survey, employers rated soft skills like the ability to work in a team ahead of traditional “hard” skills. At the same time, this LinkedIn data revealed that 59% of hiring managers believe it’s ..read more

his series has focused on a wide variety of topics that will help you succeed as a new sales manager. That’s the short-term view. In this post, we’re looking longer term, too, so you’ll be preparing yourself for your next-level job even as you settle into this one. New sales manager training should focus on both – your success in the new job AND your ongoing development for whatever comes next ..read more

When it comes to interpersonal skills, you can only fix what you know needs fixing. Blind spots are common and can be costly in workplace relationships. Leaders with strong soft skills have good self-awareness and take pains to address their blind spots. This soft skills assessment questionnaire is a good starting point. Be honest as you answer these 20 questions ..read more

Asking sellers to describe the sales culture where they work is like asking a fish to describe water. The fish isn’t even aware of his environment because he is swimming in it and is completely oblivious to its presence or its importance, for that matter. Human beings are the same way about workplace culture. They are ‘swimming in it’ and are therefore oblivious its presence and really do have a tough time describing it ..read more

Before we can tackle the question of how to apply leadership skills in the workplace, there are five clarifying questions to answer first ..read more