How To Start: Customer Service Management
Groove Blog » Customer Support
by Vlad Falin
14h ago
“Customer service shouldn’t just be a department, it should be the entire company.”  – Tony Hsieh Amongst the rising wave of new competitors that can offer similar services (or products) for comparable prices, importance of customer service can not be stressed out enough.  In this post, we will go over the main points to have […] The post How To Start: Customer Service Management appeared first on Groove Blog ..read more
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Omnichannel Customer Support: Why Do You Need It?
Groove Blog » Customer Support
by Vlad Falin
14h ago
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV.  While in the past it was enough just to have a FAQ and a support email, those times are long gone.  With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […] The post Omnichannel Customer Support: Why Do You Need It? appeared first on Groove Blog ..read more
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How Live Chat for Customer Support Can Boost LTV?
Groove Blog » Customer Support
by Vlad Falin
1w ago
Customer acquisition is expensive and time-consuming, while the markets are getting more and more competitive.  So who can win this battle? Businesses with high LTV.  Apart from bigger profit margins, higher LTV allows you to invest more into development and be able to withstand higher CAC.  One sure way to lose a customer is to […] The post How Live Chat for Customer Support Can Boost LTV? appeared first on Groove Blog ..read more
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Customer Self-Service: How To Build It?
Groove Blog » Customer Support
by Vlad Falin
2w ago
Customer satisfaction is critical for the success of any business, particularly in high-competition environments.  Goes without saying that customer satisfaction is directly correlated with customer support quality. Your CSR, and live chat should always be at the top of your mind, but sometimes customers do not want to interact with anyone…they just an answer right […] The post Customer Self-Service: How To Build It? appeared first on Groove Blog ..read more
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Customer Support: Driver Of Your Business Growth
Groove Blog » Customer Support
by Vlad Falin
2w ago
The competition is getting tougher every day. The tools, that are available to everyone, allow newcomers to create products in a matter of weeks and start eyeing your share of the pie.  With so many products that are nealy identical, and prices that are so similar – how do you stand out? How do you […] The post Customer Support: Driver Of Your Business Growth appeared first on Groove Blog ..read more
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Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support
Groove Blog » Customer Support
by Vlad Falin
3w ago
As stories of AI chatbots replacing entire customer support teams circulate, it’s easy to feel uneasy about the future.  A notable incident involving a CEO who laid off 90% of his support staff after a chatbot outperformed them only adds fuel to the fire.  However, let’s take a step back and assess the situation with […] The post Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support appeared first on Groove Blog ..read more
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Customer Advocacy through Customer Support: Lower Churn, Higher Loyalty
Groove Blog » Customer Support
by Vlad Falin
1M ago
Customer acquisition is difficult. Its costs time and money to get a new customer and if they churn quickly, your LTV suffers and suddenly your can not afford such CAC’s as your competitor can. We all know where this downward spiral ends.  To evade this fate, you must focus on customers. Not just have them […] The post Customer Advocacy through Customer Support: Lower Churn, Higher Loyalty appeared first on Groove Blog ..read more
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Customer Acquisition Cost: Less CAC More LTV
Groove Blog » Customer Support
by Vlad Falin
1M ago
“Why are you selling $1 for 90 cents ?” “Well, profits are not great but the revenue is booming!” To some, it may seem like a joke, but for many businesses, this is a reality that they ignore. Today we will dig deep into what is CAC and how to keep it lower than your […] The post Customer Acquisition Cost: Less CAC More LTV appeared first on Groove Blog ..read more
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AI Customer Service: How To Start?
Groove Blog » Customer Support
by Vlad Falin
1M ago
ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it.  OpenAI’s model is just the tip of the iceberg. It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […] The post AI Customer Service: How To Start? appeared first on Groove Blog ..read more
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How to Create a Customer Profile: Key Steps for Targeted Marketing
Groove Blog » Customer Support
by Vlad Falin
1M ago
Many businesses “feel” that they know who their customers are. But do they? Sometimes it is operational blindness, other times it is poor preparation. But one thing is certain, if you are not constantly analyzing and polishing your customer profile, you are leaving money on the table.  In this post, we will dive deep into […] The post How to Create a Customer Profile: Key Steps for Targeted Marketing appeared first on Groove Blog ..read more
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