ZDNet | Social CRM
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Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
ZDNet | Social CRM
2y ago
The CRM Watchlist 2022 is now over. Here are the winners, the reasons, and the future. Read on and find out how these companies had an exceptional impact ..read more
ZDNet | Social CRM
2y ago
Aarron Spinley delivers an innovative take on the impact of the metaverse on companies and their customers in both the B2C and B2B worlds ..read more
ZDNet | Social CRM
2y ago
Up and comer Sven Esser delves into not only how the 'Supply Chain' impacts the customer experience but what kind of new model the supply chain needs to adopt to not only fix the contemporary problems ..read more
ZDNet | Social CRM
2y ago
Mike Boysen details his realistic approach to customer experience, addressing the CRM industry on the "why" and the "how ..read more
ZDNet | Social CRM
2y ago
Verint CMO Celia Fleischaker takes us through why empathy isn't just being in the shoes of the customer, but is a pathway to the actual customer truth in a very explicit, granular way ..read more
ZDNet | Social CRM
2y ago
Who are the people who need to get involved in using the intelligence, information and insights gathered to turn them into a program that works? Ford Galvin puts it together in this second of three parts ..read more
ZDNet | Social CRM
3y ago
PROS Chief AI Strategist Dr. Michael Wu outlines a valuable maturity model for AI - something sorely needed as AI increasingly becomes a necessity and a commodity ..read more
ZDNet | Social CRM
3y ago
Are the 21st century's "Roaring 20s" as exciting as the 20th century's? Jeff Nicholson -- CRM leader, industry veteran and visionary --forsees everything from autonomous experiences to bionic workforces. See the world through Jeff's eyes ..read more
ZDNet | Social CRM
3y ago
At the very least, this knowledge will prevent you from making deadly mistakes in your business. At best, you'll retain and grow your customer base beyond what you are likely to have thought possible ..read more
ZDNet | Social CRM
3y ago
COVID-19 accelerated interest in business model transformation. Not only does the PC/video games industry' model serve y the 21st century business and customer well -- but its completeness and "reusable components" are ideal for the post-COVID world ..read more