This article Don’t Ask Your Bank Customers If They’re Happy. Watch What They Do, Instead. appeared first on The Financial Brand. Surveys and NPS scores face growing skepticism. But widespread dissatisfaction begs the question: What do you replace them with? This article Don’t Ask Your Bank Customers If They’re Happy. Watch What They Do, Instead. appeared first on The Financial Brand ..read more

This article Will Banks and Fintechs Become Retail Media Networks? appeared first on The Financial Brand. Chase Media Solutions, now followed by Revolut's own effort on new media revenues, raise questions about privacy, personal data and what consumers will trade for them. This article Will Banks and Fintechs Become Retail Media Networks? appeared first on The Financial Brand ..read more

This article What Do Consumers Really Know about Overdraft Fees and Policies? appeared first on The Financial Brand. Overdraft fees have long been a contentious issue in the banking industry. The Federal Reserve Bank of New York surveyed consumers to see what they actually know about their bank's policies. This article What Do Consumers Really Know about Overdraft Fees and Policies? appeared first on The Financial Brand ..read more

This article Busting Three Myths about Community Banks and Open Banking appeared first on The Financial Brand. Are these common misconceptions about open banking putting your bank on the wrong path? Or keeping your efforts in 'park'? This article Busting Three Myths about Community Banks and Open Banking appeared first on The Financial Brand ..read more

This article How FinWise Bank Plans to Survive the Storm in Banking as a Service appeared first on The Financial Brand. Attention to detail, being selective in new partners, and a shift to business-oriented fintechs are all part of the strategy. This article How FinWise Bank Plans to Survive the Storm in Banking as a Service appeared first on The Financial Brand ..read more

This article How CFPB 1033 Charts the Future of Open Banking appeared first on The Financial Brand. Experts from Mastercard, Sidley and i2c share insights on leveraging CFPB 1033 for open banking initiatives, managing risks, seizing opportunities — and preparing for the future of open finance. This article How CFPB 1033 Charts the Future of Open Banking appeared first on The Financial Brand ..read more

This article On A High-Rate Plateau, Getting Personal Is Key To Getting Deposits appeared first on The Financial Brand. Bankers face a Catch-22: Pay more to retain balances and, in doing so, shrink margins and alienate investors — or pay less to maximize margins and risk shrinking your deposit base. This article On A High-Rate Plateau, Getting Personal Is Key To Getting Deposits appeared first on The Financial Brand ..read more

This article Decline in Fintech Funding Creates New Opportunities for Banks appeared first on The Financial Brand. Less fintech funding flow gives banks the opportunity to mature their use of existing tech — and forge funding opportunities of their own.  This article Decline in Fintech Funding Creates New Opportunities for Banks appeared first on The Financial Brand ..read more

This article How the Mastercard/Visa Settlement with Retailers Could Remake the Payments Business appeared first on The Financial Brand. Settlement of a lawsuit that began in 2005 will shift the balance of power in how consumers pay merchants. This article How the Mastercard/Visa Settlement with Retailers Could Remake the Payments Business appeared first on The Financial Brand ..read more

This article How Can Banks Help Minority- and Women-Owned Businesses Cross the $1-Million Barrier? appeared first on The Financial Brand. Small businesses led by underrepresented demographic groups exhibit slower and less growth than those led by white owners. Banks may be able to help turn the tide with targeted awareness outreach and more lending options. This article How Can Banks Help Minority- and Women-Owned Businesses Cross the $1-Million Barrier? appeared first on The Financial Brand ..read more