Featured Guests Jess Purcell, Design Technology Manager Webinar Summary We’re excited to share this intranet Tour of Finch, Shepley Bulfinch’s Synthesis 6 intranet. Our tour guide will be Jess Purcell, Design Technology Manager. Finch is a hub of activity for Shepley Bulfinch employees. It is where they go to find documentation, research architectural tools + practices, learn about firmwide initiatives, and stay connected with colleagues. Jess and Jim are passionate about helping users navigate this growing knowledge base to ensure that knowledge keeps flowing, even as the stream is getting bi ..read more

We’ve designed KA Connect 2024, our annual knowledge management conference for the AEC industry, to be “half conference, half camp,” with general sessions in the mornings, and a choose your own adventure program composed of roundtables, intranet tours, unconference hangouts, outdoor activities, and plenty of unstructured time to connect, reflect, and recharge in the afternoons.   Our program will focus on sharing strategies and best practices for using knowledge management, internal communications, learning + development, and intranet programs to help your AEC firm evolve and grow ..read more

For years our clients have been using Synthesis intranets to support Learning + Development programs by building “LMS light” solutions using intranet pages, posts, video libraries, and guides. We are now advancing beyond “LMS light” solutions by adding new capabilities to Synthesis such as courses, learning paths, assignments, and transcripts, as well as the proper reporting and analytics functionality to help your firm track the progress of your learners and monitor the health of your Learning + Development programs. This concept video is the next step in our journey toward co-creating a uniq ..read more

Featured Guests Hillary Thompson, MBH Architects Shelly VandeWege, GMB Jodi Vaccaro, Page Susan Strom, Chief Client Success Officer at Knowledge Architecture (Moderator) Webinar Summary This SMPS Learning Lab webinar explores internal marketing initiatives that have moved the dial for three Knowledge Architecture clients: MBH Architects, GMB Architecture + Engineering, and Page. Marketing professionals from these three firms share examples of internal marketing efforts that led to firmwide awareness of services and sectors, inspired employees to reach out to marketing with their project storie ..read more

We’re pleased to announce the upcoming release of new enhancements to Search, Directories, and Libraries. At a high-level, here’s what’s in the update: Improved Employee + Contact Name Search. We created a Global Name Synonym Catalog and enabled Fuzzy Search to help improve findability of employees and contacts. For example, if you search “jeff” we’ll now find “geoff” and “jeffrey,” and if you search on “diana” we’ll also find “diane” and “dina.” Configurable Search Scopes for Directories + Libraries. You can now choose between Basic Search and Full Search scopes to create the search exper ..read more

Knowledge Architecture has been working on two major AI projects for the last six months — Next Generation Search and Video Captioning. At the same time, we have been developing an opt-in program called Community AI to create AEC-specific AI Infrastructure by training AI models on client content for the mutual benefit of participating firms. We’re super excited about what we’re building and we hope you are too. AI-Powered Enterprise Search for AEC Firms Next Generation Search will bring AI-powered Enterprise Search to Synthesis. In this video, we share our approach to both AI and Enterprise Se ..read more

Looking for intranet inspiration? We have some new additions to our Design Inspiration Gallery. You can now explore examples in two new resource categories — Onboarding and Intranet 101. Enjoy!   Onboarding Offering standardized, readily accessible onboarding resources on the intranet can greatly simplify the often overwhelming process of starting a new job. VIEW ONBOARDING   Intranet 101 Help your end users make the most of your firm’s intranet by providing a range of technical how-to’s, background, and tips to encourage active participation. VIEW INTRANET 101   Suggestions ..read more

Looking for intranet inspiration? We have some new additions to our Design Inspiration Gallery. You can now explore examples in three new resource categories: Office Resources Practice Areas Launch Videos   Office Resources Office Resource pages help orient local and visiting employees by supplying information such as key office contacts, seating charts, wifi passwords, conference room capacities, and local hotels and restaurants. VIEW OFFICE RESOURCES   Practice Areas Practice Area pages provide easy access to critical information such as key contacts, codes and standards ..read more

Our own Christopher Parsons recently connected with Evan Troxel of TRXL Podcast and Randall Stevens of AVAIL to go behind the scenes of our transition to Synthesis 6, the story of building Knowledge Architecture, and a high-level overview of knowledge management and intranets in the AEC industry  It was really fun to talk through the journey and lessons learned along the way and we're really grateful to Evan and Randall for the opportunity. If you are curious to learn about how major software projects are designed and managed and/or how AEC firms can make the best use of their knowledge, the ..read more

We built this integration because several of our clients have created Information Technology and/or Design Technology articles in their Zendesk Help Centers. They want those articles to appear when their end users go to create new support tickets or to be available in Zendesk Chat. That said, our clients using Zendesk would also like for that content to be available in Synthesis Search. Our intention with this integration is to give our clients using Zendesk the best of both worlds. Once enabled, Synthesis will index articles in your Zendesk Help Center and return them in Synthesis Search Resu ..read more