Quarterly Release Notes, March 2022: Previous conversations on iOS, user report change, and more!
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11M ago
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article ..read more
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18 Higher Education Email Templates and Saved Replies
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11M ago
We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions.Read the full article ..read more
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The 9 Best Email Collaboration Software Platforms for 2022
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11M ago
Want to declutter your sales and support inboxes and drive more revenue? Explore these nine email collaboration software platforms for 2022.Read the full article ..read more
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7 Outlook Shared Mailbox Alternatives for Email Collaboration
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11M ago
Is Outlook Shared Mailbox the right solution for your team? Learn the pros and cons, and read about seven alternatives you can consider.Read the full article ..read more
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Writing Excellent Customer Service Emails: Tips & Templates
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1y ago
Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails.Read the full article ..read more
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13 Best Practices for Improving Online Customer Service
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1y ago
Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.Read the full article ..read more
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How to Deal with Difficult Customers
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1y ago
Every support person needs to know how to deal with difficult customers. Read about different types of difficult customers and the best ways to help them.Read the full article ..read more
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The 13 Best Intercom Alternatives for Customer Support in 2022
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1y ago
If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.Read the full article ..read more
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Help Desk Software: What To Look For and Must-Have Features
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1y ago
Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.Read the full article ..read more
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11 Key Customer Service Metrics + 4 Real Example Reports
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1y ago
Discover 11 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.Read the full article ..read more
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