Help Scout
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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.
Help Scout
13h ago
Learn five compelling reasons great customer service is important and why it’s something your business can’t do without.Read the full article ..read more
Help Scout
2w ago
What are customer engagement platforms? Learn what they are, how they differ from CRMs, key features of CEPs, and how to choose the best for your business.Read the full article ..read more
Help Scout
2w ago
Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.Read the full article ..read more
Help Scout
3w ago
Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.Read the full article ..read more
Help Scout
3w ago
When writing CSS, the most common formats we use for expressing a color are either a hex code or an RGB value. But are they the best way? Learn to see color as an artist with HSL.Read the full article ..read more
Help Scout
1M ago
Chatbots and conversational AI are terms that are sometimes used interchangeably, but they aren't the same thing. Learn the difference and find the right solution for you.Read the full article ..read more
Help Scout
1M ago
While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.Read the full article ..read more
Help Scout
1M ago
Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.Read the full article ..read more
Help Scout
1M ago
Learn what AI ticketing systems are, why they’re useful, what features are most important, and a few options to consider if you’re ready to start your search.Read the full article ..read more
Help Scout
2M ago
Unlock the power of AIaaS to transform your business with affordable, scalable AI solutions. Learn how to streamline operations and boost customer service.Read the full article ..read more