
The Help Scout Blog
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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.
The Help Scout Blog
2d ago
2025 marks 14 years in business for Help Scout, and we recently made the most radical decision in our history: Help Scout no longer charges per seat. Read the full article ..read more
The Help Scout Blog
4d ago
Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Mat explores some options for getting the job done. Read the full article ..read more
The Help Scout Blog
3w ago
Creating a knowledge base is only half of the battle; you also need to keep it up to date. Help your customers get the most out of your content with regular knowledge base maintenance.Read the full article ..read more
The Help Scout Blog
1M ago
Discover why multilingual support is essential for businesses and how AI can help you connect with your customers across languages more easily.Read the full article ..read more
The Help Scout Blog
2M ago
Boost efficiency, enhance customer satisfaction, and streamline your support operations with one of these great AI customer support software options.Read the full article ..read more
The Help Scout Blog
2M ago
Support work can be repetitive, but it is possible to make progress more visible and the work less tedious. Read the full article ..read more
The Help Scout Blog
2M ago
This comparison of the 10 best free help desk ticketing systems will help you find the perfect option for your IT or customer support team.Read the full article ..read more
The Help Scout Blog
2M ago
Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.Read the full article ..read more
The Help Scout Blog
2M ago
Enhance your AI support with better data quality. Learn key practices to improve accuracy, prevent errors, and deliver a customer-first support experience with AI.Read the full article ..read more
The Help Scout Blog
2M ago
Learn why free live chat software could be a great addition to your support stack, and discover the top 8 options to consider in 2025.Read the full article ..read more