Experience Investigators
511 FOLLOWERS
Jeannie Walters has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Her experiences and expertise have made her a valuable source of insights for CEOs seeking to improve revenues, and she's received mention in Forbes, Fortune, and other media for her CX vision.
Experience Investigators
1w ago
Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check ..read more
Experience Investigators
1w ago
Whether you’re building a startup in its earliest days or growing a well-established enterprise, it takes a delicate balance to scale sustainably: A unique product or service that solves a real challenge for a defined audience Marketing and customer acquisition strategies that attract and convert new customers The right talent in the right roles to ..read more
Experience Investigators
3w ago
Learn why low profitability is a symptom of poor customer experience (CX) and how investing in CX can boost business results ..read more
Experience Investigators
3w ago
Unlock the potential of storytelling to revolutionize your brand's customer experience ..read more
Experience Investigators
1M ago
It's time for another CX Pulse Check. Dr. Amy Climer, a leading expert in creativity and innovation, shares her insights. Together, we explore tech advancements that are transforming customer experiences and creating new challenges ..read more
Experience Investigators
1M ago
What if your commoditized product could command premium pricing and cultivate a loyal customer community ..read more
Experience Investigators
1M ago
Discover the secrets to transforming customer experience from a mere concept into an actionable strategy that propels business success ..read more
Experience Investigators
2M ago
It's time for the first CX Pulse Check of 2025. Special guest co-host Andrew Carothers, CCXP, joins Jeannie Walters to discuss the evolving landscape of customer experience in 2025 ..read more
Experience Investigators
2M ago
Discover the secrets to transforming customer experience from a mere concept into an actionable strategy that propels business success ..read more
Experience Investigators
2M ago
Learn how to create a customer experience strategy to drive scalable success that delivers real business value ..read more