As I sat down with Tessina Bullock, the powerhouse behind Veris Insurance Verification, a tale of transformation unfolded. From her early days as a dental assistant to her ascension as a dental billing mogul, Tessina's trajectory is a masterclass in leveraging communication prowess and strategic acumen to navigate the complexities of dental insurance verification and appeals. Her insights illuminate the path for dental practitioners to not only submit claims with confidence but to also stand their ground against daunting insurance denials. In the heart of our discussion, the significance of n ..read more

Embark on a voyage through the complex seas of dental billing where precision and integrity are your most trusted navigators. We dissect the treacherous practices of billing for insurance benefits instead of actual services, exposing the hidden icebergs of fraud that could sink your dental practice's reputation. From the misuse of X-ray codes to the critical need for accurate clinical documentation, we illuminate the path to ethical billing, ensuring that your practice thrives financially while delivering top-notch patient care. Discover why correctly identifying procedures like periodontal ma ..read more

Unlock the secrets to a thriving dental practice with our latest episode, where we delve into the world of insurance profiles and KPIs with a laser focus on the top PPO plans that are shaping patient volume. Ever worried if your patient counts are accurate? We tackle the crucial task of cleaning up patient data, ensuring the numbers you see reflect the active patients you serve. This isn't just about numbers; it's about the heartbeat of your practice. Discover how understanding insurance AR, days in AR, and perioperformance percentages can unearth hidden revenue gems, especially within your hy ..read more

Ever wondered how a seamless transition from a clinical role to office management is made? This episode is your golden ticket, packed with advice from my personal journey managing multiple dental practices. Anchoring this episode is a deep dive into the importance of understanding management principles within the dental industry. We'll share the challenges and triumphs from my adventure in the realm of dental office management and provide you with practical insights. If you are new to the office management scene, this episode will be your guidepost.  Transitioning to the structure of a d ..read more

How would you like to get inside the mind of the legendary Howard Farran, founder of Dentaltown and author of Uncomplicate Business? We've got an enlightening chat with Howard on this episode, revealing the inspiration and journey behind creating Dentaltown, an empowering online community and mobile app for dental professionals. Howard unpacks the power of Dentaltown's resources including interactive message boards that serve as a hub for advice, support, and professional growth within the dental industry.  We don't stop there, we also delve into the critical aspect of creating a healthy ..read more

Are you leaving money on the table due to incorrect dental billing? Ever wondered how diagnosis codes can make a difference in your practice? As your host, Erica Aguilar, I bring to you a comprehensive guide on the significance of these codes and how to pick the right one from the CDT book. We delve into the importance of documenting a diagnosis during the exam for payment qualification and how to ensure your clinical documentation is not just current but compliant.  Ever had a patient confused about the difference between a prophy and a gingivitis cleaning? Not only will we explain the ..read more

Do you ever wonder about the intricacies of insurance claims and the importance of having proper documentation in dental practices? We bet our guest today, Dr. Roy Shelburne, can shine a light on that. A seasoned dentist, practice owner, and survivor of a healthcare fraud conviction, Dr. Shelburne's story is striking, a true eye-opener for other dental professionals, as he shares his experiences and the lessons he learned. Dr. Shelburne passionately dives into the world of healthcare fraud, defensive documentation, and the consequences of insufficient documentation. He emphasizes that everyon ..read more

Do you ever find scrubs irresistible? Kiera did, and her love for scrubs steered her into a fascinating journey through the dental industry. Today, she takes us through her evolution from a dental assistant in Utah, all the way to owning her own practice and establishing the Dental A Team. This company is Kiera's brainchild, dedicated to aiding dental offices with practice management.  Kiera's journey is an inspiring one, and it isn't just about her story. She's also here to educate us on the critical role of billing in dental practice management. She gives us a comprehensive rundown on ..read more

Get ready to demystify the labyrinth of dental billing changes coming in 2024! You'll gain invaluable insights into the American Dental Association's new service category, Sleep, and how this addition increases the dental categories to a total of 13. We'll break down how these extra codes can lead to more precise interactions with providers and patients, and why this doesn't automatically mean insurance payouts will increase.  Then, we'll pivot to understanding the intricacies of the 2024 claim form, shedding light on the new boxes and their role in speeding up the claim process. You'll ..read more

Are you ready to navigate the world of dentistry with no background whatsoever? Imagine learning everything from dental administration ABCs to a PhD level understanding in just six months. Welcome to the Front Office Lab, our unique dental front office training program where we equip you with a wealth of resources, assignments, and in-depth trainings. In this journey, you'll not just master the administrative ropes, but also uncover the significance of marketing and advertising in a dental practice.  The second part of our discourse illuminates the wide career horizons that the Front Off ..read more