The corporate world has since evolved immensely mainly caused of the adoption of social media marketing and specifically WhatsApp marketing strategies. These new marketing techniques have displaced conventional methods, which create many new opportunities for business at scale. When it comes to social networking tools, leveraging WhatsApp marketing strategy is one of the most beneficial approach due to its popular mobile interface and worldwide accessibility. With over 2. With 5 billion monthly active users, WhatsApp has a largely unclaimed market for instant messaging marketing possibilities ..read more

Have you ever wondered why businesses have been shifting exponentially from plain text messaging to RCS messaging? Well, the answer lies in its ease of use and effectiveness. RCS has proven to be highly efficient and effective, whereas SMS falls behind in many cases. However, this doesn’t mean SMS is completely obsolete. SMS still holds a lot of significance in the current business environment. Also, its fallback feature empowers RCS service. In this blog post, we will discuss how RCS backed by SMS emerges as a reliable solution to ensure the delivery of each message, even with technological c ..read more

Are you curious to know if there’s a way to schedule WhatsApp messages? If so, you’re in the right place. WhatsApp is the top communication app with over two billion active users, lets you share messages, media, locations, and money. It’s not just for personal use; businesses can also use it for things like scheduling payments, sending reminders, and reaching out to customers automatically. The WhatsApp Business API extends these capabilities, allowing businesses to handle unlimited messages, Schedule WhatsApp Messages, and many more. Created by Facebook in August 2018, this API provides Whats ..read more

Are you still using traditional contact center technology? Is your call center facing losses? If yes, then you are in the right place. There could be several potential reasons, such as poor call connectivity, a low call connect ratio, or using outdated technology behind your call center’s low performance. Only cloud call center managers feel the pain of not achieving the desired ROI (return on investment) even after putting all their efforts and dedication into it. If you can relate to this, trust me; you need to upgrade to cloud call center technology. This simple yet effective switch will he ..read more

WhatsApp has become widely recognized as a leading application in recent times. This has prompted businesses to view it as a valuable tool for cultivating stronger relationships with customers. This is one of the prime reasons why businesses have started using WhatsApp broadcast messages for business communication. Advanced whatsapp features, such as channels and broadcast messaging, allow businesses to interact with customers immediately. It offers a personalized experience and support. In this blog post, we will discuss WhatsApp broadcast messaging and how it can help businesses build strong ..read more

Are you looking for a CRM system that seamlessly integrates WhatsApp, or are you interested in integrating WhatsApp with your existing CRM? This blog post aims to address all your inquiries. We’ll begin by elucidating the concept of WhatsApp CRM integration and providing insights into the essentials of CRM WhatsApp integration. What is WhatsApp CRM Integration and How Does it Work? WhatsApp CRM integration refers to the process of connecting a customer relationship management (CRM) system with the WhatsApp messaging platform. This integration enables businesses to communicate with their custom ..read more

Businesses are increasingly considering WhatsApp channels as their primary mode of promotional strategy due to their capability to build meaningful and lasting connections with customers. These channels help businesses to chat and promote their services in an effective manner. As we’re all aware, WhatsApp, a Meta company, has gained immense popularity recently and is being used by every age group. The company’s launch of channels aims to assist brands and communities in reaching a larger audience simultaneously while diversifying interaction methods. This blog post helps you understand whatsap ..read more

Good customer service means not just having helpful agents but also fixing customer issues quickly. If your business still uses an old phone system, even your best agents can’t keep up with today’s customer expectations. Switching to virtual call center software makes things smoother, reduces wait times, and solves customer queries faster on the first call. But it only works well if you pick the right provider. This blog post explains the important features of virtual call center software and sheds light on the best virtual call center software providers that you can choose to switch to cloud ..read more

A Bulk Voice Call service is a useful tool for quickly reaching a large audience. It sends automated voice messages to mobile phones and landline telephones. This feature makes it easy for businesses to communicate with their target audience and contribute to creating personalized customer experience. For businesses looking to grow quickly, using bulk voice calls is seen as a crucial and highly effective way to target your audience. This method consistently delivers excellent results. If you’re a business owner considering using bulk voice calls, this blog can provide valuable insights. We rec ..read more

WhatsApp Business has a lot of buzz these days. With over 2 billion users worldwide, WhatsApp stands as the most popular messaging service globally. This vast user base presents businesses with a golden opportunity to connect with a larger audience through the WhatsApp Business API. If you’re contemplating integrating WhatsApp API into your business operations but are uncertain about its functionality and benefits, this comprehensive guide is here to assist you. Throughout this guide, we aim to address all your inquiries and uncertainties regarding this cutting-edge technology, providing insig ..read more